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7.7 Features for Outgoing External Traffic

7.7.1 Last Number Redial (LNR)

Definition

Each time users place an outgoing call, the dialed number is stored. On optiset E telephones with displays, the system stores the last three numbers dialed.

To retrieve a specific number and use it to set up another call, press the Redial key.

Press the key once to dial the last number dialed.
Press the key twice to dial the next-to-the-last number dialed.
Press the key three times to dial the number that was stored the longest.

On optiset E telephones without displays, the system stores only the last number dialed.

Last Number Redial

This feature applies only to non-display optiset E models, Entry and Basic; however, it uses the same feature key (Redial) as the Expanded Redial feature for display telephones.

Only external calls are saved. Every new outgoing call overwrites the previous number stored. This is also true if System or Station speed dial is used. When using LCR access, only the number dialed by the station is stored in the LNR memory.

A call to a user in a networked system over a CorNet-N link is stored in LNR memory; likewise, an external call routed via CorNet-N to a trunk in another node, is also stored.

This feature cannot be invoked if Telephone Lock has been activated.

Each time users place and dial an external destination, the number is stored. If the destination was busy or not reachable, users can press the redial key to redial the same number.

This feature can only be invoked from the Redial key. No feature access code is possible.

Expanded Redial

This feature applies only to display optiset E; however, it uses the same feature key (Redial) as the Last Number Redial feature for non-display telephones.

The system stores the last three external calls dialed by a display telephone. The expanded redial memory operates in a first-in-first-out (FIFO) manner; that is, the fourth external call number placed from that telephone is placed at the top of the redial table, and the oldest call is removed from memory, and so on.

Only external calls are saved. This is also true if System or Station speed dial is used.

A call to a user in a networked system over a CorNet-N link is stored; likewise, an external call routed via CorNet-N to a trunk in another node is also stored.

This feature cannot be invoked if Telephone Lock has been activated.

Any post-dialed digits beyond the initial destination, (for example, digits sent to a connected voice mail system) are not stored in expanded redial memory. In the case of a call routed through LCR, only the number dialed by the station is stored.

This feature can only be invoked from the Redial key. No feature access code is possible.

To reach the last number dialed, the user presses the Redial key once, and after a brief delay the number is dialed. Alternatively, the user can view the last three entries by pressing the Redial key successively and selecting the number to be redialed.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
UP0/E telephone with display 
SW requirements 
Rel. 1.0 or later 
Max length of stored number 
25 digits+code 
Maximum number of entries 

Requirements and Conditions
Subject 
Requirement or Condition 
LNR 
DTMF signals are not considered dialing information and are not stored. This does not apply to mobile telephones, which store DTMF signals in the internal redial memory.  
LNR 
After CO through-connect to the initial destination, further post-dialed digits are not stored. 
System speed dialing 
Speed-dialing numbers overwrite redial memory. 
Telephone lock 
You cannot use redial if the telephone lock is active. 
Internal calls 
Internal calls have no effect on the redial memory. 
Telephones without displays 
Only the last number dialed can be stored. 

Configuration Options

This feature does not have to be explicitly configured.

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Set up an external connection. 
2.  
Release the external connection. 
3.  
The dialed number is in the redial memory. 
4.  
Set up and release an internal connection. 
5.  
The dialed external number remains in the redial memory. 

7.7.2 System Speed Dialing

Definition

Users can store frequently dialed station numbers in system memory. For convenience, the system uses a short code to represent each station number so that the user does not need to dial the complete number.

Speed-dialing numbers are predefined in the system. Users can dial the codes from any subscriber station that is assigned to a speed-dialing group.

Use the redial key or the pound (#) key to program a dial pause and DTMF changeover.

Only external calls can be stored.
A name can be associated with each destination.
This feature cannot be invoked if Telephone Lock has been activated.
System Speed Dial overrides the COS Toll Restriction rules.
System Speed Dial feature is system-wide and cannot be split, for example in the case of Tenant Service.
The default access code is *7 followed by the index number. The abbreviated speed dial numbers are therefore:
System model 
Abbreviated number 
OfficePoint 
*7 000 to *7 299 
OfficeCom 
*7 000 to *7 999 
OfficePoint 
*7 000 to *7 999 
A feature button can be programmed on an optiset E. The button simulates the dialing of the access code (*7). The user is then prompted (display) to enter the index number.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
SW requirements 
Rel. 1.0 or later 
Speed-dialing entries in the system 
1000 
1000 
300 
300 
300 
Max. length of speed-dialing entries 
25 digits 
6 digit trunk access code 
25 digits 
25 digits 
25 digits 
25 digits 
Max. no. of charactters per name 
16 
16 
16 
16 
16 

Requirements and Conditions
Subject 
Requirement or Condition 
External station numbers 
Speed-dialing destinations can contain external station numbers only. 
External station numbers 
The external station number must include the trunk group or seizure code. 
Translation of station numbers to names 
You can assign a name to each speed-dialing destination. 
Tenant service 
If a tenant service is implemented via toll restrictions, the system does not check whether trunk seizures are authorized. If speed dialing is used, the system automatically seizes the next free trunk, regardless of whether or not the user is authorized to seize this trunk. As a result, an incorrect system number may be displayed at the destination. 
For this reason, users should only implement tenant service via ITR groups. 
Entrance telephone 
The entrance telephone cannot access speed-dialing numbers. 
Hicom Assistant T 
If using Hicom Assistant T, enter the speed dial number first, then enter the corresponding name. Hicom Assistant T will not allow a name to be entered for a specific index unless a number has been previously entered. Names can only be entered using the memory telephone or the Hicom Assistant E Office. 
Disallowed digits 
Hicom Assistant T and Hicom Assistant E Office both check the first digit(s) of the speed-dial number you are programming against the default or current digits used in your database for external access codes. For example: entering the speed dial number 71 510 555 1212, may be disallowed if the digits 7 or 71 or 715 are not CO access codes. 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure system speed dialing 
2.  
12-1 => System speed dial - Speed dial number 
3.  
Enter speed-dialing destination. 
4.  
Enter destination station number and trunk group code. 
5.  
Configure name for speed-dialing destination  
6.  
12-2 => System speed dial - Speed dial name 
7.  
Enter speed-dialing destination. 
8.  
Enter name from the optiset E memory keypad. 

Configuring the Feature Using Hicom Assistant E

Configure the feature using Hicom Assistant E as follows:
Step 
Action 
1.  
Configure system speed dialing 
Options 
2.  
System parameters 
3.  
System speed dialing 
4.  
Enter the trunk group code, station number, and name for the desired speed-dialing destination. 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Program the speed-dialing destination. 
2.  
Access the speed-dialing destination by entering *7 + the destination number or by pressing a key and entering the destination number. 
3.  
The external connection is set up. 

7.7.3 System Speed Dialing in Tenant Systems

Definition

This feature lets you select specific speed-dialing destinations, depending on the internal traffic restriction (ITR) groups. To do this, you can assign a range of speed-dialing numbers to internal traffic restriction groups using Hicom Assistant E Office or system administration.

When a user dials a speed-dialing number, the system identifies the ITR group for the number, which determines whether the user is authorized to dial this number. If not, an error message appears and the dialing attempt is rejected.

The speed-dialing number ranges can overlap in the ITR groups.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in  
x 
x 
x 
x 
x 
HW requirements 
SW requirements 
Rel. 2.2 or later 
Speed-dialing entries in system  
1000 
1000 
300 
300 
300 
Max. length of speed-dialing entry 
25 digits 
+
6-digit trunk access code 
25 digits 
25 digits 
25 digits 
25 digits 

Requirements and Conditions
Subject 
Requirement or Condition 
External station numbers 
Speed-dialing destinations can contain external station numbers only. 
External station numbers 
The external station number must include the trunk group or seizure code. 
Translation of station numbers to names 
You can assign a name to each speed-dialing destination. 
Tenant system 
If a tenant service is implemented using toll restrictions, the system does not check whether trunk seizures are authorized. If speed-dialing is used, the system automatically seizes the next free trunk, regardless of whether or not the user is authorized to seize this trunk. As a result, an incorrect system number may be displayed at the destination. 
For this reason, users should implement tenant service only via ITR groups. 
Entrance telephone 
The entrance telephone cannot access speed-dialing numbers. 
ITR groups 
You cannot enter more than one speed-dialing number range for the same ITR group. 
ITR groups 
By default, all speed-dialing numbers are assigned to ITR group 1. 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure system speed dialing 
2.  
18-3 TRG groups 
3.  
18-3-1Traffic restriction - TRG groups - Group assignment. 
4.  
18-3-1-3 Traffic restriction - TRG groups - Group assignment 
5.  
12-1 => System speed dial - Speed dial number 
6.  
Enter speed-dialing destination. 
7.  
Enter destination number and trunk group code. 
8.  
Configure name for speed-dialing destination 
9.  
12-2 => System speed dial - Speed dial name 
10.  
Enter speed-dialing destination 
11.  
Enter name from the optiset E memory keypad 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Configure system speed dialing 
Options 
2.  
System parameters 
3.  
System speed-dialing 
4.  
Enter the trunk group code, station number, and name for the desired speed-dialing destination. 
5.  
Administer the speed-dialing number range under "Classes of service/ITR group assignment". 

Testing the feature

Check the feature for proper functioning as follows:
Step 
Action 
1.  
Configure the speed dialing destination. 
2.  
Access the speed-dialing destination by entering a code (*7 + destination number) or using a key + destination number. 
3.  
The system sets up an external connection. 

7.7.4 Station Speed Dialing in System

Definition

The user can create a separate speed-dialing list for frequently dialed numbers.

Users can enter external numbers in the system database. Access depends on the station's dial-up access rights. Users must enter the trunk group code before the station number.

There is only one list of maximum 10 numbers per telephone. The Hicom 150 E Office systems have a pool of dial entries which is shared with the feature Repdial. (Office Point = 300 entries, OfficeCom and Pro = 2000 entries). The system does NOT dedicate 10 Station speed dial entries per telephone. Any unused entries remain in the entry pool and can be used by other stations. It is therefore possible that a station user may not be able to program an entry on the telephone even though not all entries in the list have been used. This could indicate that the system pool of entries has been fully used up.

All types of telephones have access to this feature.

Station speed-dial numbers are stored in the system but must be entered by the individual user from the telephone. System Administration cannot enter these numbers for a user. Only external calls can be stored. A name can be associated with each destination.

This feature cannot be invoked if Telephone Lock has been activated.

Use the Redial key or the pound (#) key to program a dial pause and a DTMF changeover function.

Station speed dial is constrained by the COS toll restriction rules.

The default access code is *7 followed by the index number. The abbreviated station speed-dial numbers are therefore: *7*0 through *7*9.

A feature button can be programmed on an optiset E. The button simulates the dialing of the access code (*7). The user is then prompted (display telephone) to enter the index number. This is the same button used to dial the access code for System speed dial.

The trunk group code must be entered before the station number. Names cannot be assigned to Station speed dial numbers.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
SW requirements 
Rel. 1.0 or later 
Maximum number of station speed-dialing entries per station 
10 
10 
10 
10 
10 
Maximum length of station speed-dialing entry 
25
digits + code 
25
digits + code 
25
digits + code 
25
digits + code 
25
digits + code 
Maximum number of speed-dialing entries in the system 
2000 
2000 
300 
300 
300 

Requirements and Conditions
Subject 
Requirement or Condition 
Telephones without
display 
Following station number entry, telephones without a display must wait for the confirmation tone. 
Analog telephones (with DP), 
S0 stations 
Station speed dialing is not possible. 
Internal station numbers, features 
You cannot store internal station numbers and features in the station speed-dialing list. 
optiset E telephones 
In the case of optiset E telephones, users can store station speed dialing using codes or the telephone's programmable keys. 
Repdial keys, station speed-dialing memory 
Station speed-dialing destinations can be assigned until station speed-dialing memory in the system is exhausted. Speed-dialing memory is used for both repdial keys and station speed-dialing destinations. 
Rotary dial analog telephones  
Station speed-dialing is not possible. 

Configuration Options

This feature does not have to be explicitly configured.

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Configure a repdial key. 
2.  
Configure a station speed-dialing destination. 
3.  
Dial the station speed-dialing destination (press programmed repdial key). 

7.7.5 Trunk Seizure Type and Prime Line On (Automatic Line Seizure)

Definition

The Hicom 150 E system permits trunk seizure via the trunk keys or call keys on an optiset E telephone.

Trunk seizure is also possible from any telephone using the trunk or trunk group codes. To seize the second trunk using a trunk or call key, Prime Line must be active and a second trunk group assigned.

Trunk seizure via trunk group code is not possible by entering the trunk group code and pressing the trunk group key.

When the system receives a seizure request, it searches for an available trunk in the trunk group. If a trunk is available, it is seized.

Prime Line

The Prime Line feature is a system-wide feature that allows users to dial directly to external destinations without the use of Trunk or Trunk Group keys. The external access code is automatically dialed by the system. Only one outgoing Trunk Group is possible with this arrangement. To dial internal stations, the user must first press the Internal key and dial the station number.

When this feature is NOT active in the system, the reverse operation is true; that is, internal stations can be dialed directly, while outside connections require a Trunk, Trunk Group key or an access code.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
Trunk board 
SW requirements 
Rel. 1.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
Trunks 
You must use system administration to cancel nonexistent or physically disconnected trunks. 
COS changeover 
If you activate a telephone lock, you cannot seize a trunk. 
Entrance telephone 
You cannot seize a trunk from an entrance telephone. 
Hold/park 
An undialed or partially dialed trunk cannot be parked or placed on hold. 
Automatic line seizure (Prime Line on) 
optiset E entry and optiset E basic telephones cannot use this feature.  
Prime Line on (automatic line seizure) 
Up to and including Release 2.2 (for World excluding U.S.) and Release 1.0 (for U.S. only), the following applies: With Prime Line, all trunks must be programmed in trunk group 1. You must deactivate Prime Line before entering another trunk group. 
As of Release 2.2 SMR-H (for World excluding U.S.) and Release 1.0 SMR-R (for U.S. only) the following applies: With Prime Line, trunks can also be programmed in other trunk groups. You cannot define an overflow from trunk group 1 to another trunk group. 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure Prime Line on 
2.  
17-11 => Networking - Prime Line 
3.  
Configure trunk keys/call keys 
*91 => Access key programming. 
4.  
Program the relevant key. 
5.  
Assign the key selected as a trunk key/call key. 
6.  
Assign trunk group 
7.  
17-12 => Networking - Assign trk group 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Configure Prime Line on 
Options 
2.  
Lines/networking 
3.  
Routing parameters 
4.  
Assign trunk group 
Options 
5.  
Lines/networking 
6.  
Trunks 
7.  
Configure trunk keys/call keys 
Options 
8.  
Set up station 
9.  
Key programming 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Configure Prime Line on. 
2.  
Dial a number. 
3.  
The trunk is automatically seized. 

7.7.6 En-Bloc Dialing

Definition

With en-bloc dialing, the digits dialed are combined to form a block, stored in the system, and forwarded when they are recognized as complete.

If no additional digits are entered within a certain period (timer: End of Dial on Incomplete dialing; the default time is 15 seconds), the system interprets the last number entered as the last digit in the block.

When the timer expires (when the last dialed digit is recognized), dialing automatically begins. Dialing can also be started manually by entering the end-of-dialing code (#).

In the case of PRI, en-bloc dialing to the central office is mandatory. Block dialing is also used in Cornet-N networks.

Timing parameters are only accessible via the Expert Level in Hicom Assistant E Office. Contact your second-level service group if a change is required.

Related Topics

Section 7.8, Least Cost Routing (LCR) (Not for U.S.), on page 7-244
Section 7.9, Least Cost Routing (for U.S. Only), on page 7-257

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
Digital trunk board 
SW requirements 
Rel. 1.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
CorNet-N 
En-bloc dialing is used in CorNet-N networks. 
USA, PRI 
En-bloc dialing is required with PRI in the USA. 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure en-bloc dialing 
2.  
35-1 => Least cost routing - LCR on/off 
3.  
35-2 => Least cost routing - Dialing mode 
4.  
35-3 => Least cost routing - Outdial rule 
5.  
35-4 => Least cost routing - PIN 
6.  
35-5 => Least cost routing - Schedule 
7.  
35-6 => Least cost routing - Access 
8.  
35-7 => Least cost routing - Path tables 
9.  
35-8 => Least cost routing - Dial plan 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Configure en-bloc dialing 
Options 
2.  
Automatic LCR 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Configure automatic least cost routing with en-bloc dialing. 
2.  
Dial an external station number. 
3.  
The trunk is seized when the timer has expired and outdialing is completed. 

7.7.7 Dial Tone Detection

Definition

The system always links analog trunk connections to the Dial Tone Detection routine. The system checks the trunk to determine whether the audible tone is present. The dialing information is not transmitted to the trunk until this check has been performed.

The reason for this is that the time until the CO dial tone is received can differ depending on the network operator and network status.

Dial Tone Detection is performed:

After trunk seizure
After dialing of administrable digits (for example, discriminating digit in the main communications server, LCR)
When a second dial tone is monitored

Dial Tone Detection may not be appropriate, for example, in a Centrex environment, where different tones (to indicate CO Call Forwarding activation, etc.) need to be heard by the user. In such cases, the Trunk Supervision flag (Dial Tone Detection) must be turned off. Then a trunk seizure delay can be programmed before dialing can begin. If trunk supervision is activated, the system waits until a dial tone is detected, even if No pause is selected in this field.

The Trunk Seizure delay choices are No Pause, 1, 3, 6 or 9 seconds.

If Trunk Supervision is activated, and dial tone is not detected (timer: Dial Tone Monitoring time, default 10 seconds), this line is taken out of operation if there is no dial tone after seizure. Thereafter, the system checks at cyclical intervals whether a dial tone is once again present. When it is, the line in question is put back into operation. Dial tone monitoring time.

The Dial Tone Monitoring timer is only accessible via the Expert Level in Hicom Assistant E Office. Contact your second-level service group if a change is required.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
HW requirements 
Analog trunk board 
SW requirements 
Rel. 1.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
Audible tone 
If audible tone monitoring is not possible or not desired, you can configure a pause before dial
Audible tone 
You can modify the monitoring of a second audible tone and the audible tone monitoring time only using Hicom Assistant E Office. 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure audible tone monitoring 
2.  
21-2 => Analog CO interface - Delayed dialing 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Configure audible tone monitoring 
Options 
2.  
Lines/network 
3.  
Routing parameters (Digit request with LS/GS and Analysis of second dial tone
4.  
Configure times 
Options 
5.  
System parameters 
6.  
Time parameters (Dial tone monitoring time and Time between HT analysis and dialing). 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Configure pause before dialing. 
2.  
The digits are transmitted after the pause time expires. 

7.7.8 End-of-Dialing Recognition

Definition

As in the case of en-bloc dialing, the end of dialing is signaled either automatically after the timer expires or manually when the user enters the end-of-dialing code (#).

The timer invoked in this case is End-of-dial on incomplete dialing. If dialing is not continued within the specified timeout, an end-of-dial is generated automatically. The default is 15 seconds.

Timing parameters are only accessible via the Expert Level in Hicom Assistant E Office. Contact your second-level service group if a change is required.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
Trunk connection 
SW requirements 
Rel. 1.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
End-of-dialing time 
The longer the time for end of dialing, the longer it takes for the final digit to be transmitted on an analog trunk. 

Configuration Options

This feature can be configured using Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Change end-of-dialing time  
Options 
2.  
System parameters 
3.  
Time parameters 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Dial an external number. 
2.  
The last digit is transmitted after the timer expires. 

7.7.9 Trunk Signaling Method

Definition

The signaling methods currently in use are:

Dial pulsing (DP)
Dual-tone multifrequency (DTMF)

Pulses are analyzed in the case of DP, while tones are analyzed in the case of DTMF.

When the system uses analog trunk boards, the signaling method is automatically detected as long as the user has not configured a signaling method or pause before dial. Otherwise, the signalling method can be set on a per trunk basis.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
HW requirements 
Analog trunk board 
SW requirements 
Rel. 1.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
Signaling method 
If you set the trunk to PABX (communications server), the DTMF method is activated.  
Pause before dial 
If you configure pause before dial, the DP signaling method is activated. 
Power reset (power failure) 
The signaling method that is detected is stored until the next power reset (power failure). 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure signaling method 
2.  
21-1 => Analog CO interface - Signaling method 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Configure signaling method 
Options 
2.  
Lines/networking 
3.  
Trunks 
4.  
Flags 
5.  
LS/GS flags 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Seize an analog trunk. 
2.  
The correct signaling method is detected automatically. 

7.7.10 Configurable Toll Restriction

Definition

Each user in a communications server can be assigned different toll restrictions. Each time a station attempts to seize a trunk, that station's class of service (COS) is checked (toll restriction). The system distinguishes between 15 different classes of service:

0 = no trunk access
1 = outward-restricted trunk access
2 to 7 = allowed lists
8 to 13 = denied lists
14 = unrestricted trunk access
 
System configurations with CorNet-N and/or a fax server use class of service 7 for these trunks and devices. In this case, you should not assign class of service 7 to a subscriber with restricted access. Instead, use classes of service 0 to 6 and 8 to 14 for these subscribers.  

The following list describes the classes of service in greater detail.

No trunk access
Users can make internal calls only. Users can use speed-dialing destinations. Cannot make calls via CorNet-N link.
Outward-restricted trunk access (incoming authorized)
Users can only answer external calls. Users can use speed-dialing destinations.
Allowed lists
Allowed lists define the station numbers that the user is allowed to dial. If no numbers are entered in an allowed list, the station functions like a telephone with outward-restricted trunk access.
Denied lists
Denied lists define the station numbers that the user is not allowed to dial. If no numbers are entered in a denied list, the station functions like a telephone with unrestricted trunk access.
Unrestricted trunk access
Users can answer and set up incoming and outgoing calls without restriction.

The Allowed numbers lists contain the digit sequences which may appear at the start of a call number. The maximum length of the digit sequence is seven digits (0..9, *,#). A maximum of 100 entries can be made in the allowed numbers list no. 1 and the lists numbered 2-6 each contain a maximum of 50 entries.

The Barred numbers lists contain the digit sequences which cause a call number to be rejected. The maximum length of the digit sequence is seven digits (0..9,*,#). A maximum of 50 entries can be made in the barred numbers list no. 1 and the lists numbered 2-6 each contain a maximum of 50 entries.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
Trunk connection 
SW requirements 
Rel. 1.0 or later 
Number of classes of service 
15 
15 
15 
15 
15 
Number of characters in list entries 
25 
25 
25 
25 
25 
Total number of allowed lists 
Allowed lists, long
100 entries 
Allowed lists, short
10 entries 
Total no. of denied lists 
Denied lists, long
50 entries 
Denied lists, short
10 entries 

Requirements and Conditions
Subject 
Requirement or Condition 
System speed dialing 
You can use system speed-dialing destinations regardless of the COS. 
Toll restriction 
The toll restriction classes of service regulate which denied or allowed lists are used for the stations for each trunk group. The classes of service apply to data and voice stations.  
CS/CorNet-N/QSig 
If the trunk group for networking is set to communications server (CS), the toll restriction check is not performed. 
CorNet-N/QSig 
With networking, you should enter the trunk access code of the main communications server as a second trunk access code so that the toll restriction will be checked when a trunk in the main communications server is seized. 
Least cost routing (LCR) 
A distinction is made between classes of service and the LCR class of service; if both are configured, both apply.. 
Telephone lock 
After telephone lock is activated, you can reduce the class of service but not select a higher class of service. 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure allowed lists 
2.  
15-3-1 => Toll restriction - Allowed lists - Allowed 1, long 
3.  
15-3-2 => Toll restriction - Allowed lists - Allowed 2, short 
4.  
Configure denied lists 
5.  
15-4-1 => Toll restriction - Denied lists - Denied 1, long 
6.  
15-4-2 => Toll restriction - Denied lists - Denied 2, short 
7.  
Configure toll restriction for stations 
8.  
15-1 => Toll restriction - Restriction, day 
9.  
15-2 => Toll restriction - Restriction, night 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Configure allowed/denied lists 
Options 
2.  
Classes of service 
3.  
Permitted/prohibited numbers 
4.  
Configure station class of service 
Options 
5.  
Classes of service 
6.  
Stations 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Authorize a station for outward-restricted trunk access. 
2.  
The station cannot set up an outgoing external connection (exception: system speed dialing). 

7.7.11 Traffic Restriction Groups

Definition

Multiple traffic restriction groups (ITRs), also known as Connection Groups (CON), are provided in the system for all stations. These groups define information on toll restriction and trunk group reference (incoming or outgoing) for stations and trunks.

An ITR matrix defines whether a station

Is authorized to seize a trunk
Can seize a trunk only in the incoming or only in the outgoing direction
Can seize a trunk in the incoming and outgoing directions
Is authorized to seize certain speed-dialing destinations (Release 2.2 or later)
Can access another station internally

The CON matrix permits or suppresses traffic between stations/lines within a subsystem and between subsystems. The CON matrix is configured system-wide.

The system default setting assigns all stations and trunks to ITR group 1. That is, all stations are allowed to seize all trunks in the system. Which of the six groups can connect to which other groups is entered in the matrix.

Tenant Service call restrictions would be defined with the ITR (CON).

Related Topic

Section 7.7.10, Configurable Toll Restriction, on page 7-226

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
SW requirements 
Rel. 1.0 or later 
No. of ITR groups 

Requirements and Conditions
Subject 
Requirement or Condition 
ITR group 
All stations and trunks are assigned to ITR group 1 by default. 
MOH devices 
As of Release 2.2 SMR-J, six MOH devices can be defined for six possible ITR groups. This means that the analog interfaces used for connection are part of the ITR groups. The particular MOH device used depends on the ITR group of the station that places the call on hold. 
MOH source 
You cannot use the logical port "0" as an MOH source. 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure ITR station 
2.  
18-3-1-1 => Traffic restriction - ITR groups - Group assignment - Stations 
3.  
Configure ITR trunks 
4.  
18-3-1-2 => Traffic restriction - ITR groups - Group assignment - Trunks 
5.  
Configure ITR matrix 
6.  
18-3-2-1 => Traffic restriction - ITR groups - Connection matrix - Matrix 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Configure ITR matrix  
Options 
2.  
Class of service 
3.  
ITR matrix 
4.  
Configure ITR groups 
Options 
5.  
Class of service 
6.  
ITR group assignment 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Configure several ITR groups. 
2.  
From one station, attempt to call another station in a different ITR group. 
3.  
Stations with different ITR classes of service cannot make calls to each other. 
4.  
Whether stations can make calls to one another depends on their class of service in the ITR matrix. 

7.7.12 Private Trunk

Definition

The private trunk feature provides a station with immediate access to a trunk via a programmable feature key.

Users can program toll restrictions for private trunks by using the traffic restriction group (ITR) feature or by configuring a separate trunk group.

Care should be exercised when configuring a Private Trunk. By definition, a Private Trunk implies that it will only terminate at one station. However, because features are implemented on a device-basis, activation of some features could impact the operation of the Private Trunk, for example, DND, Call forward, intercept.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
SW requirements 
Rel. 1.0 or later 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure ITR station 
2.  
18-3-1-1 => Traffic restriction - ITR groups - Group assignment - Stations 
3.  
Configure ITR trunks 
4.  
18-3-1-2 => Traffic restriction - ITR groups - Group assignment - Trunks 
5.  
Configure ITR matrix  
6.  
18-3-2-1 => Traffic restriction - ITR groups - Connection matrix - Matrix 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Configure ITR matrix
Options  
2.  
Class of service 
3.  
ITR matrix 
4.  
Configure ITR groups 
Options 
5.  
Class of service 
6.  
ITR group assignment 

Testing the Feature

Check the feature for error-free functioning as follows
Step 
Action 
1.  
Only the station configured can seize the private trunk. 

7.7.13 Trunk Queuing

Definition

If users receive a busy signal following a trunk seizure request (because no free trunk is available), they can use a procedure to queue on a seized trunk (book a line). As soon as the trunk becomes available, the system recalls the first user in the queue. The user hears the CO dial tone and can set up the external connection.

It is not possible to invoke Trunk Queueing if the attempted call was placed through LCR.

Trunk Queueing can be invoked when all trunks on a Trunk group key show busy.

If the user is busy at the time of the recall, the trunk will camp on to the busy station and if the camp-on to is not answered within the default 20 seconds, the reservation is cancelled and the trunk is offered to the next station in the queue list.

If the user activated DND prior to receiving a recall from a queued trunk, the trunk reservation is cancelled and the trunk is offered to the next station in the queue list.

If the user had invoked Call forward (CFNA or CF), the recalling trunk will ignore the call forward and continue to ring at the requesting station. If not answered within default 20 seconds, the trunk reservation is cancelled.

A recalling trunk cannot be picked up by either Call Pick up - group or Call pick up - Directed.

If a reservation is placed against a trunk which has an appearance at one or more stations, the Trunk key's LED flashes at the recall rate at the station that invoked the queue request. The LED will be lit steadily at all other appearances.

Only one queue/reservation request is possible per telephone. If a second reservation is attempted, it overwrites the first.

A system-wide flag, Trunk reservation, enables/disables this feature

This feature can be invoked in one of the following two ways:

Manual reservation (for display telephones)
Automatic reservation (for all other types of telephones)

Trunk Reservation-Automatic

When this flag is activated and if a station is not assigned a free trunk after the usual trunk seizure procedures (random or specific), Busy tone is signaled at the station. After a fixed period (5 seconds), a positive acknowledgment tone is applied and the trunk is reserved, provided that the station has the appropriate CO call privilege.

Trunk Reservation-Manual

This feature is available only to display telephones.
This feature does not need to be configured in the database.
 
Trunk reservation is not possible in hands-free mode. In this case, the system interrupts call setup when it recognizes that the line is seized.  

Operating the Feature

Refer to Booking A Line operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000).

Display Telephones
Having dialed a trunk group access code, or a trunk access code, or after pressing a busy trunk or Trunk group key, the user is presented with the display message Currently busy, and the display prompts the user with Reserve trunk?. If the user selects this prompt, the system returns an acknowledgment Trunk reserved.
When a trunk becomes free, it recalls the first station queued for this trunk. A recall ring is heard and the display indicates Trunk is free. Going off-hook, the user is presented with dial tone and can proceed to dial the wanted destination.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
HW requirements 
SW requirements 
Rel. 1.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
Queue trunk 
A station can queue only one trunk. 
Queue trunk 
Trunk queuing does not apply to S0 (not for U.S.). 
Recall 
A recall does not follow call management. 
Speakerphone mode 
Users can also use trunk queuing in speakerphone mode 
Trunk 
If a number of stations queue a trunk, the trunk is assigned in the order that the requests were received. 
LCR 
If LCR is active, trunks can not be queued.  

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure trunk queuing 
2.  
22-25 => System settings - Trunk reservation 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Configure trunk queuing 
Options 
2.  
System parameters 
3.  
Flag/CMI 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Station A seizes a trunk. 
2.  
Station B presses the trunk key or dials a discriminating digit. 
3.  
Confirm that trunk queuing should be performed. 
4.  
Station A hangs up. 
5.  
Station B rings; user picks up the handset and hears a dial tone. 

7.7.14 Temporary Station Number Display Suppression

Definition

This feature prevents a calling or called party from receiving a station number display. The feature is designed as a changeover function; the changeover applies until it is deliberately canceled (changeover repeated).

This feature applies only to incoming from or outgoing calls to an ISDN public network connection. The system-wide flag, Call Number suppression on, can be set to suppress the system Caller ID display. The default setting is off; that is, the number is not suppressed.

The feature is designed as a changeover function; that is, the changeover applies until it is deliberately canceled (changeover repeated).
 
The system-wide flag Call Number Suppression Override does not apply in the US.  

All types of telephones can invoke this feature.

The Flags screen is one of three screens in the System Status pathway of Hicom Assistant E Office that provides station-specific (rather than system-specific) status information. You can use the Flags screen to see if a station has activated Number Suppression or not.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
SW requirements 
Rel. 1.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
Station number
transmission 
Temporary station number suppression must be supported by the trunk. 
System-wide station number display
suppression 
If station-wide station number display suppression is activated (CLIR and COLR), it cannot be overridden. 
CLIR 
It is possible to ignore an activated CLIR setting and display the station number of the calling station. This feature is helpful in various situations, as in of emergency calls. 
Default access codes  
*86 to suppress, #86 to display the number 

Configuration Options

The feature Temporary station number display suppression does not need to be explicitly configured; however, system-wide flags need to be set.

Programming Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Set system-wide flag to suppress Caller ID: 
*9531994 
2.  
20 - 1: ISDN parameters -> Suppress Caller ID, On or Off. 

Programming Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Set system-wide flags to suppress Caller Id and for override: 
Options 
2.  
System parameters 
3.  
Display -> Call Number Suppression. 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Enter *86 to activate station number suppression. 
2.  
Set up an outgoing connection. The station number is not displayed on the remote station. 
3.  
Enter the code #86 to deactivate station number suppression. 
4.  
Set up an outgoing connection. The station number is displayed on the remote station. 

7.7.15 Denied List for Undialed Trunks

Definition

This feature restricts the dial-up access rights for a trunk selected by the attendant console. An attendant console may seize an outside line and transfer it to an internal station. This feature restricts the dial-up access rights for a trunk selected by the attendant console; the user receiving the transferred trunk will not be able to reach the destinations denied by the class of service (COS) level.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
SW requirements 
Rel. 2.2 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
Class of service 
The class of service of the selected reference station applies. 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
33-4-1 => Attendant console - Xfer undialed trunk  
2.  
15-4 => Denied list or 15-3 Allowed list 
3.  
15-8 => Configure reference station 
4.  
15-1 => Toll restriction - Restriction, day for reference station 
15-2 => Toll restriction - Restriction, night for reference station 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Activate feature for attendant console 
2.  
Permitted/prohibited numbers 
3.  
Assign reference station under "Class of service/Stations" 
4.  
Assign COS group for reference station 

Testing the Feature

Check the feature for proper functioning as follows:
Step 
Action 
1.  
A user calls the attendant console (AC). 
2.  
The AC sends dial tone to the user via the "Transfer trunk" menu option. 
3.  
The user can set up a call within the allowed area by seizing a trunk (0). 

7.7.16 Assigning Speed-Dialing Numbers to ITR Groups

Definition

You can assign a specific speed-dialing number to a specific user or a specific trunk.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
SW requirements 
Rel. 2.2 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
Number of speed-dialing groups 
You can configure up to six speed-dialing groups (from KWZx to KWZy), including overlapping ones. 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
18-3-1 => Speed-dialing group assignment 
2.  
3-1 => Speed dialing, minimum 
3.  
F2 => Go to Speed dialing, maximum 
4.  
18-3-1-1 => Assign station to speed-dialing group 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Classes of service/ITR group assignment/
Assign station to speed-dialing group 

Testing the feature

Check the feature for proper functioning as follows:
Step 
Action 
1.  
A user dials an allowed speed-dialing number: OK. 
2.  
A user dials a denied speed-dialing number: no authorization. 

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