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8.46 Configuring the Attendant Console (Not for U.S.)

Introduction

You must configure one station or group in the system as an attendant console (intercept position).

Example

Station 12 will be the attendant console. If fixed night answer is used, station 13 is the attendant console.
Intercept on direct inward dialing should occur when the station does not answer, is busy or if an incorrect or incomplete number is dialed.
It must be possible to reach the intercept position from the outside by dialing 0 (default) and internally by dialing 91.
If more than 2 calls are waiting at the attendant console, they should be forwarded to station 13.
Speed transfer and transfer undialed trunks will be activated for the attendant console.

Configuring the Feature Using Hicom Assistant T
Step 
Entry 
Action 
Display 
1.  
*95  
Start system administration 
System administration 
2.  
16-12 
Display Intercept, day 
Dest.: 11 
3.  
* 12  
Display Intercept, day 
Dest.: 12 
4.  
F2 
Go to Intercept night display 
Dest.: 11 
5.  
* 13  
Change Intercept, night 
Dest.: 13 
6.  
F2 
Display Intercept on free 
Intercept: yes 
7.  
F2-1 
Display Intercept on busy 
Mode: yes 
8.  
* 1  
Change Intercept on busy 
Mode: yes 
9.  
F2 
Display Camp on at 
On busy: Allowed 
10.  
* 0  
Change Camp on at 
On busy: Denied 
11.  
F2 
Display Intercept on wrong number 
Intercept: yes 
12.  
F2 
Display Intercept on incomplete number 
Intercept: yes 
13.  
F8 23-5-2 
Display internal attendant code 
Dest.: 9 
14.  
* 91  
Change internal attendant code 
Dest.: 91 
15.  
F8 33-1 
Display number of waiting calls 
Length: 15 
16.  
* 2  
Change number of waiting calls to 2 
Length: 2 
17.  
F2 
Display Speed transfer mode 
Mode: Denied 
18.  
* 1  
Enable Speed transfer mode 
Mode: Allowed 
19.  
F2 
Display transfer undialed trunk 
Mode: Denied 
20.  
* 1  
Enable transfer undialed trunk 
Mode: Allowed 
21.  
F8 16-18-1 
Display call destination lists 
List 1 , Dest 1: called 
22.  
# 13
Select call destination list 12, destination 2 
List 13, Dest 2: - 
23.  
* 13  
Change destination 2 to 13 
List 13, Dest 2: 13 
24.  
F2 #12  
Display assignment of internal call to call destination list 
List for stn 12: 16 
25.  
* 13  
Change to call destination list 13 
List for stn 12: 13 
26.  
F2 
Display assignment of external call (day) to call destination list 
List for stn 12: 14 
27.  
* 13  
Change to call destination list 13 
List for stn 12: 13 
28.  
F8-F7 
Exit system administration 
Time, date 

Configuring the Feature Using Hicom Assistant E
Step 
Action 
1.  
Options -> System parameters -> Diversion/Attendant 
2.  
Options -> Incoming calls -> Call destination lists 
3.  
Options -> Incoming calls -> Assignment int. / ext. calls 

Note

Also configure the Disconnect, Call, and Trunk group keys on the attendant console.

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