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8.15 Announcement Before Answering (at an Analog Port)

Introduction

Many customers configure an announcement before answering to reduce call traffic at the intercept station. To do so, the customer connects an announcement device that will answer an incoming call and forward it to a specific station.

You can configure this feature in call management.
 
The subscriber ports to which an announcement device is connected must be configured as answering machines.  

Example

An announcement device is connected to the hunt group with station number 450 (stations 224 and 225).
Have all external incoming calls first answered by the announcement device.

Configuring the Feature Using Hicom Assistant T
Step 
Entry 
Action 
Display 
1.  
*95  
Start system administration 
System administration 
2.  
16-15-1 
Select Group 
Grp 450, Dest. 1:- 
3.  
* 224  
Enter station 224 and confirm 
Grp 450, Dest. 1: 224 
4.  
+ * 225  
Enter station 225 and confirm 
Grp 450, Dest. 2: 225 
5.  
F7 2 
Select Group type 
Group 450: Group call 
6.  
* 2  
Select Linear hunt group and confirm 
Group 450: lin. hunt 
7.  
F7 F7 3 
Select Group name 
Grp 450: - 
8.  
* Group announcement  
Enter the group name and confirm 
Grp 450: Group announcement 
9.  
F7 F7 12 
Select Intercept, day 
Dest.: 200 
10.  
* 450  
Enter station number 450 and confirm 
Dest.: 450 
11.  
F2 * 450  
Enter station number 450
(Intercept, night) and confirm 
Dest.: 450 
12.  
F8 14-11 
Select Station type 
Stn 200: Standard 
13.  
# 224  
Select station 224 
Stn 224: Standard 
14.  
* 4  
Enter Answer machine as telephone type 
Stn 224: Answer machine. 
15.  
+ * 4  
Enter Answer machine as telephone type 
Stn 225: Answer machine. 
16.  
F7 12 
Select Station name 
Stn 200: - 
17.  
# 224  
Select station 224 and confirm 
Stn 224: - 
18.  
* Announcement  
Enter station name and confirm 
Stn 224: Announcement/music 
19.  
+ * Announcement  
Enter station name and confirm 
Stn 225: Announcement/music 
20.  
F8-F7 
Exit system administration 
Time, date 

Configuring the Feature Using Hicom Assistant E
Step 
Action 
1.  
Options -> Incoming calls -> Hunt group 
2.  
Options -> System parameters -> Diversion/attendant 
3.  
Options -> Set up station -> Station -> Param -> Type 

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