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10 Special Equipment

Chapter Contents

This chapter discusses the following topics:
Topic 
Page 
10-2 
10-4 
10-5 

10.1 Answering Machines

Introduction

You can connect answering machines to the system via an analog port. In addition, you can configure a message waiting key (info key) to inform them that they have a message. This feature illuminates an LED if the answering machine has answered a call and the message has not been retrieved.

For more information on installing answering machines, refer to the manufacturer's instructions. Figure 10-1 on page 10-3 shows the wiring for an answering machine.

Requirements

To install an external answering machine users must

Follow all installation procedures supplied by the manufacturer
Configure the station group as answer machine

Example

Using Hicom Assistant T, this example configures station 19 to Answer machine.
Step 
Entry 
Action 
Display 
1.  
*95 
Start system administration. 
System administration 
2.  
14 11 
Select Configure station, station type
Stn 11: Standard 
3.  
# 19  
Select station 19 and confirm. 
Stn 19: Standard 
4.  
* 4  
Change station type to answer machine and confirm. 
Stn 19: Answer machine 
5.  
F8 F7 
Exit system administration. 
Time, Date 

Example

Using Hicom Assistant T, this example configures a programmable key for Message waiting.
Step 
Entry 
Action 
Display 
1.  
* 91 
Start Program feature key. 
Please select key 
2.  
Any key 
Press key to be programmed. 
11 [name] Change key? 
3.  
...  
Scroll to Select feature
Select feature 
4.  
...  
Scroll to Call waiting. 
Call waiting 
5.  
 
Save and exit. 
Time, Date 

10.1.1 Wiring for an Answering Machine

Figure 10-1 Attaching an Answering Machine

10.2 Recorded Announcements

The Hicom 150 E OfficeCom and OfficePro have 64 recorded announcements available for customer-provided announcement devices. Recorded announcements comprise these categories:

Intercept announcements inform incoming trunk callers that the number dialed is invalid.
Hold announcements inform callers that they are on hold.
Music after first announcement plays music for callers on hold.

The recorded announcement operation modes are:

Barge-in mode immediately connects callers to a continuously playing announcement.
Sequential mode connects callers simultaneously to a continuously playing announcement when a start signal is detected.
Sequential on-demand mode connects callers at the start of an announcement, and it simultaneously connects callers in queue for the start of the next announcement.
Start on-ring mode connects a caller to an announcement when the announcement device detects rings.

Hardware Requirements
 
Barge-in Mode 
Sequential mode 
Sequential on-demand mode 
Start on-ring mode 
HW requirements 
Free port on analog subscriber board 
Free Port on TIEL 
Free Port on TIEL 
Free port on analog subscriber board 

10.3 Voice Mail

 
You can connect only one voice mail system to Hicom 150 E Office. 

VMIE (Voice Mail Interface Enhanced) Protocol

Analog voice mail connections require the VMIE protocol. Messages to the voice mail system take the form of DTMF signals and include the following four elements:

Type of call (TOC)
Mandatory element
Fixed length = 4 characters.
Format = "***n" (n = code from the following table).
Code 
Type of Call 
Code 
Type of Call 
Internal call to voice mail 
External call to voice mail 
All calls forwarded to voice mail 
Call forwarding - no answer 
Express mailbox 
Group mailbox 
Call forwarding busy 
Recall - no answer 
Recall when busy 
Forward call if called party is unavailable 
Calling party
Mandatory element
Maximum length depends on the type of station dialed: ""voice mail with 5-digit station no." or "voice mail with 6-digit station no.".
Station number value range = 0-9.
The system has a record of the internal station numbers of internal calling parties. It encodes the numbers of external calling parties, using a fixed string (02) followed by additional 2's up to the maximum length.
Called party
Mandatory element for call types 3, 4, 7, 8, and 9. The element remains blank for all other types of calls.
Variable length.
Additional information about the calling party)
Optional element
Fixed length = 2 DTMF signals
Format = "*i" (i = code from the following table).
Code 
Information 
Calling party is a "normal" internal party. 
Calling party is an attendant console (AC). 
Calling party is an external user on an analog trunk. 
Calling party is an external user on an ISDN trunk. 

Examples of Digit Strings
Type of Call 
Calling Party 
Called Party 
Information 
Internal call to voice mail: Station 74 calls voice mail system. 
***1 
***74 
blank 
*1 
External call to voice mail: Party on an analog trunk calls voice mail system.  
***2 
02222 
blank 
*3 
Internal CF - no answer to voice mail: Station 74 calls station 13, which has set CF - no answer to voice mail. 
***4 
***74 
13 
*1 
CF to voice mail: External party on an ISDN trunk calls station 13, which has set CF to voice mail.  
***3 
02222 
13 
*4 

10.3.1 Memo for Hicom (Not for U.S.)

Requirements

Two analog ports must be available.

General Description

Connect Memo for Hicom to Hicom 150 E Office via two analog subscriber
ports. Entering the Voice mail station type adapts the behavior of the analog port to Memo.

After Memo answers a call, Hicom 150 E Office then transmits a DTMF sequence containing the extension from which the call was made and whether the call has been redirected or forwarded. Memo then informs the stations that a message has been received by transmitting the DTMF signal *68 <extension number>. When you enter the password "# 5 9 5" (wrench or spanner icon) in the technician menu for Memo, the DTMF signals are also logged in the upper left-hand corner..

Configuring Memo for Hicom

1. Under "Station type" (14 11), enter the ports as Voice mail (2).
2. Set up a linear hunt group for the two ports (16 15 1/2).
3. Assign a name to the hunt group (16 15 3).
4. Assign a name to each subscriber port (14 12).
5. Enter the hunt group as destination 1 in a free call destination list (16 18 1).
6. In each call forwarding-no answer list (internal/day/night), change the reference for the two voice mail ports to this new call destination list (16 18 2 to 4).

Sample Configurations

Example 1: Voice mail will be connected to analog ports 25 and 26.
Step 
Input 
Action 
Display 
1.  
*95 
Start system administration. 
System
administration 
2.  
14 11 
Station type 
Stn 25: 2 
Stn 26: 2 
3.  
16 15 1 
Hunt group, group 1 
Dest. 1: 25 
Dest. 2: 26 
4.  
16 15 2 
Call type (linear hunt group) 
Grp 1: 2 
5.  
16 15 3 
Group names 
Grp 1: Memo for Hicom 
6.  
14 12 
Station names 
Stn 25: Memo for Hicom 1
Stn 26: Memo for
Hicom 2 
7.  
16 18 1 
Call destination lists (List 13) 
Dest. 1: Grp 1 
8.  
16 18 2 
Internal calls (List for station 25) 
Internal calls (List for station 26) 
13 
13 
9.  
F8 F7 
Exit system administration. 
Time, Date 

The result of this programming is that call forwarding-no answer is performed even when the voice mail port is dialed directly. A callback is always executed via the initiator's port after a display message is received (a voice mail port, not the group. Memo for Hicom can only be configured by the stations (call internal group 1 and follow the voice prompting).

After receiving a display message, a callback is always placed to the first voice mail port.

In the case of call forwarding to internal group 1, the box is activated when the user leaves the workstation. Call forwarding when busy or free can be configured for individual stations or all stations in call management.

Example 2: During day service, the exchange and extensions 13 and14 are to be forwarded to Memo after 4 rings; during night service, call forwarding-no answer is to be performed immediately.
Step 
Input 
Action 
Display 
1.  
*95 
Start system administration. 
System
administration 
2.  
16 18 1 
Call destination lists (List 12) 
Dest. 1: Called 
Dest. 2: Grp 1 
3.  
16 18 5 
Number of rings (List 12) 
Call cycles: 4 
4.  
16 18 3 
Ext. calls, day (List for stn 11) 
Ext. calls, day (List for stn 13) 
Ext. calls, day (List for stn 14) 
Dest. 11: 12 
Dest. 13: 12 
Dest. 14: 12 
5.  
16 18 1 
Call destination lists (List 11) 
Dest. 1: Called 
Dest. 2: Grp 1 
6.  
16 18 5 
Number of rings (List 11) 
Call cycles: 1 
7.  
16 18 4 
Ext. calls, night (List for stn 11) 
Ext. calls, night (List for stn 13) 
Ext. calls, night (List for stn 14) 
Dest. 11: 11 
Dest. 13: 11 
Dest. 14: 11 
8.  
F8 F7 
Exit system administration. 
Time, Date 

Remarks

Call forwarding-no answer must always be directed to Memo. For example, if call destination list 11 (option 16) refers immediately to the voice mail group, the box answers as in the case of a direct station call (display box).

Memo programming is described in the manual provided with "Memo for Hicom".

Password list for Memo for Hicom:
Customer password
(VOICEMAIL/EXCHANGE) 
1 2 3 4 
Technician password (wrench icon) 
5 9 9 1 
DTMF tracer (initiated via technician menu) 
# 5 9 5 

 
A recall to a voice mail port results in a call to the intercept position. 

10.4 Entrance Telephones (Not for U.S.)

Figure 10-2 Connection Diagram of the ET and ET/A (Not for U.S.)

10.4.1 Direct Connection Without ET (Not for U.S.)

If desired, you can connect an entrance telephone directly.

A voice connection to the entrance telephone is possible from any telephone (without opener and signaling functions).

Figure 10-3 Entrance Telephone, direct ET Connection (Not for U.S.)

Amplifier 
S30356-U5216-X 
Door opener relay 
V23040-A002-B201 
Capacitor 
B32231-A3105-K 

10.4.2 Connection via ET Adapter Box (Not for U.S.)

Depending on the functions desired, an entrance telephone can be connected via an entrance telephone (ET) adapter box (S30817-Q930-A200/300, with starting contact).

A voice connection to the entrance telephone is possible from any telephone.

Door opener function possible from any station.
Doorbell signaling depends on call allocation.

Figure 10-4 ET Adapter Connections (Not for U.S.)

10.4.2.1 Connection Examples (Not for U.S.)

Figure 10-5 EGUCOM Entrance Telephone From Ackermann (Emmerich) (Not for U.S.)

Figure 10-6 Grothe Entrance Telephone (Not for U.S.)

Figure 10-7 OfficeCom or OfficePoint with Siedle Entrance Telephone (Not for U.S.)

Figure 10-8 OfficePro with Siedle Entrance Telephone (Not for U.S.)

Note

Use a REAL board for the amplifier switch-on contact if difficulties arise (such as poor audio quality at entrance telephone).

Programming

Actuator: Loudspeaker amplifier
Switching time: --
Assigned user: Analog port of entrance telephone

Figure 10-9 Entrance Telephone Ritto (Not for U.S.)

Figure 10-10 Entrance Telephone With Telegärtner Amplifier and Siedle Entrance Station (Not for U.S.)

10.4.3 ET/A Adapter (S30817-Q936-A313) (Not for U.S.)

This adapter connects an analog interface from the system to an entrance telephone and a door opener or bell function. Control is via the system. The adapter permits connection to commercially available passive entrance telephones. Each ET/A adapter requires a power supply unit.

Figure 10-11 ET/A Adapter Interfaces (Not for U.S.)

 
Caution 
On analog interfaces, the a-wire must always be negative and the b-wire must always be positive. 

Table 10-1 ET/A Contact Assignments (Not for U.S.)

Pin no. 
Port X3 
Port X4 
Port X5 
AC 
(a-wire) - 
Speaker (LS1) 
AC 
(b-wire) + 
Speaker (LS2) 
Door opener contact (TUE) 
Bell contact (KLI) 
Microphone port (MIC+) 
Door opener contact (TUE) 
Bell contact (KLI) 
Microphone port (MIC-) 

Figure 10-12 Contact Assignment for Available Voice Modules (Not for U.S.)

10.4.4 Connection via ET/A Adapter Box (Not for U.S.)

Depending on the functions desired, the entrance telephone can be connected via an entrance telephone adapter box with amplifier (ET/A adapter box) (S30817-Q936-A313 with starting contact).

Note:

On analog interfaces, the a-wire must always be negative and the b-wire must always be positive.

Figure 10-13 Connection to Siedle TLM 511-01, Ritto 5760 or Grothe TS 6216 Entrance Station (Not for U.S.)

Special Features

10.5 Speakers (Not for U.S.)

Two options are available for connecting speakers:

Connection to an analog station port via an ET adapter;
Connection to an analog trunk port.

10.5.1 Connecting Speakers to an Analog Station Port

Figure 10-14 Connecting Speakers to an Analog Station Port (Not for U.S.)

10.5.2 Connecting Speakers to an Analog Trunk Port (Not for U.S.)

Figure 10-15 Connecting Speakers to an Analog Trunk Port (Not for U.S.)

10.6 Connecting Data Equipment (Not for U.S.)

Figure 10-16 Overview of Modem Operation With an Analog Telephone (Not for U.S.)

Figure 10-17 Connecting a Modem to an Analog Telephone (Not for U.S.)

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