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Contents

Name Change from Hicom 150 E Office to Hicom 150 H
Major New Features in Release 3.0 of Hicom 150 E Office
1 Important Notices (for U.S. and Canada Only)
1 Important Information (not for U.S.)
2 System Data
3 Boards
4 Installation
5 Startup
6 Expanding and Upgrading the System
7 Implementing Features
8 Configuration Guidelines
9 Desktop Equipment
10 Special Equipment
11 Hicom cordless EM (not for U.S.)
12 Service
13 Hicom 150 E Office on a LAN
A System Programming Codes
B Hicom 150 E OfficePoint C (not for U.S.)
C U.S.-Specific Aspects
Figures
Tables
Abbreviations
Index
Name Change from Hicom 150 E Office to Hicom 150 H
Major New Features in Release 3.0 of Hicom 150 E Office
1 Important Notices (for U.S. and Canada Only)
1.1 Safety
1.1.1 General Safety
1.1.2 Safety With Electricity
1.1.2.1 High Voltages
1.1.2.2 Equipment Room
1.1.2.3 Emergencies
1.1.3 Reporting Accidents
1.2 About This Book
1.2.1 Prerequisite Knowledge
1.2.2 How to Use This Book
1.2.3 Related Information
1.3 FCC and Industry Canada Compliance
1.3.1 FCC Compliance
1.3.1.1 FCC Rules, Part 15
1.3.1.2 FCC Rules, Part 68
1.3.2 Industry Canada Compliance
1.3.2.1 REN
1.3.2.2 Equipment Attachment Limitations
1 Important information (Not for U.S.)
1.1 Safety Information
1.1.1 Safety Information: Dangers
1.1.2 Safety Information: Warnings
1.1.3 Safety information: Cautions
1.1.4 General information
1.1.5 Emergencies
1.1.6 Reporting Accidents
1.2 Privacy and Data Security
1.3 Structure of This Service Manual
1.4 Related Documents
2 System Data
2.1 Overview
2.2 Introduction
2.3 Design and Dimensions
2.3.1 Design and Dimensions of the Hicom 150 E OfficePro
2.3.2 Design and Dimensions of the Hicom 150 E OfficeCom
2.3.3 Design and Dimensions of the Hicom 150 E OfficePoint
2.3.4 Design and Dimensions of the Hicom 150 E OfficeOne/Start (not for U.S.)
2.4 System Environment
2.4.1 Hicom 150 E OfficePro System Environment
2.4.2 Hicom 150 E OfficeCom System Environment
2.4.3 Hicom 150 E OfficePoint System Environment
2.4.4 Hicom 150 E OfficeOne System Environment (Not for U.S.)
2.4.5 Hicom 150 E OfficeStart System Environment (not for U.S.)
2.5 System-Related Capacity Limits
2.6 Capacity Limits for Fully Equipped Systems (for U.S. Only)
2.7 Technical Specifications
2.7.1 Transmission Data for Hicom 150 E OfficePro
2.8 Interface-to-Interface Ranges
2.9 Numbering Plan
2.10 Compliance
2.10.1 CE Compliance (Not for U.S.)
2.10.2 U.S. and Canadian Regulatory Compliance
2.10.3 SAFETY International
2.10.4 Environmental Conditions
3 Boards
3.1 Overview
3.2 Central Boards
3.2.1 CBPC
3.2.2 CBMOD
3.2.3 CGM
3.2.4 CGMC
3.2.5 CGUM (Not for U.S.)
3.2.6 CONBO
3.2.7 CR8N
3.2.8 .CUC
3.2.9 CUP
3.2.10 FMC
3.2.11 IMOD
3.2.12 PSUC
3.2.13 PSUF
3.2.14 PSUI
3.2.15 SBS, OfficeOne (not for U.S.)
3.2.16 SBS, OfficeStart (not for U.S.)
3.2.17 UPSM
3.2.18 USVC (Not for U.S.)
3.2.19 USVF (Not for U.S.)
3.2.20 USVI (Not for U.S.)
3.3 Peripheral Boards
3.3.1 HXGM
3.3.2 HXGS
3.3.3 LAN Bridge
3.3.4 SLA8N (Not for U.S.), SLA16N, and SLA24N
3.3.5 SLAS16 (For Brazil Only)
3.3.6 SLC16 (Not for U.S.)
3.3.7 SLMO8 (Not for U.S.) and SLMO24
3.3.8 SLU8
3.3.9 STLS2 (Not for U.S.) and STLS4
3.3.10 STMD8
3.3.11 TIEL
3.3.12 TLA2 and TLA4 and /TLA8 (Not for U.S.)
3.3.13 TMAMF (for selected countries only)
3.3.14 TMDID8 (for U.S. Only)
3.3.15 TMGL4 (for U.S. Only)
3.3.16 TMGL8 Module (for U.S. Only)
3.3.17 TML8W (Not for U.S.)
3.3.18 TMOM (Not for U.S.)
3.3.19 TMQ4 (for U.S. Only)
3.3.20 TMST1 (for U.S. Only)
3.3.21 TMS2 (Not for U.S.)
3.3.22 TST1 (for U.S. Only)
3.3.23 TS2 (Not for U.S.)
3.3.24 4SLA (Not for U.S.), 8SLA, (for All Countries) and 16SLA (Not for U.S.)
3.4 Options
3.4.1 ALUM4
3.4.2 ANI4 (for U.S. Only)
3.4.3 Announcement and Music Modules
3.4.4 EXMNA (for U.S. Only)
3.4.5 Com Server Adapter (not for U.S.)
3.4.6 GEE8 (Not for U.S.)
3.4.7 GEE12, GEE16, and GEE50 (Not for U.S.)
3.4.8 HOPE Board
3.4.9 OPAL
3.4.10 PFT1 and PFT4 (Not for U.S.)
3.4.11 REAL
3.4.12 STBG4 (For France Only)
3.4.13 STRB
3.4.14 V24/1 (Not for U.S.) and V24/2
3.4.15 V24/E
3.4.16 V24 Adapter (Not for U.S.)
3.4.17 V.24 (RS-232) Cable
3.5 Using Boards from Hicom 150 E, Hicom 100 E (Non-U.S. Releases) and Hicom 150 E Office
4 Installation
4.1 Hicom 150 E OfficePro Installation
4.1.1 Overview
4.1.2 Installation Procedure
4.1.3 Selecting the installation site
4.1.3.1 AC Power (for U.S. Only)
4.1.4 Unpacking the Components
4.1.5 Mounting the Main Distribution Frame (MDFU or MDFU-E) (Not for U.S.)
4.1.6 Setting up the System Cabinets
4.1.6.1 Overview
4.1.6.2 Removing the Cabinet Covers
4.1.6.3 Setting Up a One-Cabinet System
4.1.6.4 Setting up a Stacked Two-Cabinet System
4.1.6.5 Setting Up a Two-Cabinet System Side by Side
4.1.6.6 Setting Up a Stacked Three-Cabinet System
4.1.7 Installing the Seismic Anchors (for U.S. Only)
4.1.8 Grounding the System (Not for U.S.)
4.1.9 Grounding the System (for U.S. Only)
4.1.10 Checking the Protective Grounding
4.1.11 Connecting the Cables (Not for U.S.)
4.1.11.1 7-Slot"Cabinets
4.1.11.2 "8-Slot" Cabinets
4.1.12 Connecting the Cables (for U.S. Only)
4.1.13 Laying the Line Network and Connecting Network Facilities
4.1.14 Installing the Flash Memory Card
4.1.15 Configuration Notes
4.1.16 Inserting and Removing Boards
4.1.17 Connecting Telephones and Other Devices
4.1.18 Performing a Visual Inspection
4.2 Hicom 150 E OfficeCom and OfficePoint Installation
4.2.1 Overview
4.2.2 Procedure for installing Hicom 150 E OfficeCom and OfficePoint
4.2.3 Selecting the Installation Site
4.2.4 Unpacking the Components
4.2.5 Mounting the OfficeCom Main Distribution Frame Unit (Not for U.S.)
4.2.6 Attaching the System to the Wall
4.2.7 Grounding the External Main Distribution Frame (Not for U.S.)
4.2.8 Installing the Boards (for U.S. Only)
4.2.9 Laying the Line Network and Connecting the Cables
4.2.10 Connecting the Cabling (For U.S. Only)
4.2.11 Configuration Notes
4.2.12 Connecting Telephones
4.2.13 Conducting a Visual Inspection
4.3 Installing Hicom 150 E OfficeOne and OfficeStart
4.3.1 Procedure for Installing Hicom 150 E OfficeOne and OfficeStart
4.3.2 Selecting the Installation Site
4.3.3 Unpacking the Components
4.3.4 Attaching the System to the Wall
4.3.5 Performing a Visual Inspection
5 Startup
5.1 Hicom 150 E OfficePro Startup
5.1.1 Overview
5.1.2 Startup Procedure
5.1.3 Supplying the System With Power
5.1.3.1 Assigning Station Numbers
5.1.4 Carrying Out a System Reload
5.1.5 Carrying Out the Country Initialization
5.1.6 Entering the System Number (Not for U.S.)
5.1.7 Conducting Customer-Specific Programming
5.1.8 Carrying out a System Check
5.2 Hicom 150 E OfficeCom, Point, One, and Start Startup
5.2.1 Overview
5.2.2 Startup Procedure
5.2.3 OfficeCom and OfficePoint LED Status Display
5.2.4 Carrying Out a System Reload
5.2.5 Carrying Out the Country Initialization
5.2.6 Entering the System Number (Not for U.S.)
5.2.7 Conducting Customer-Specific Programming
5.2.8 Carrying out a System Check
5.2.9 Station and Line Number Assignment
5.2.10 Connecting ISDN (S0) interfaces (Not for U.S.)
5.2.10.1 Connecting an ISDN Trunk (Not for U.S.)
5.2.10.2 Networking connection (Hicom 300 CorNet-N) (Not for U.S.)
5.2.10.3 Connecting ISDN Terminals (Not for U.S.)
5.2.10.4 Station Numbers for Internal S0 Stations
5.2.10.5 Multi-Device Connection (for Germany Only)
6 Expanding and Upgrading the System
6.1 Expanding Hicom 150 E OfficePro
6.1.1 Using an Uninterruptable Power Supply (Not for U.S.)
6.1.1.1 Overview
6.1.1.2 Installing USVI Cabinets (Not for U.S.)
6.1.1.3 Grounding USVI Cabinets (Not for U.S.)
6.1.1.4 Connecting a USVI (Not for U.S.)
6.1.2 Replacing Peripheral Boards
6.1.3 Connecting a P 500 printer (Not for U.S.)
6.1.4 Connecting Hicom GCM (Not for U.S.)
6.2 Expanding Hicom 150 E OfficeCom, OfficePoint, OfficeOne, and OfficeStart
6.2.1 Connecting a Printer, Modem (Not for U.S.), or PC
6.3 Upgrading the System
6.3.1 Upgrading From Hicom 150 E Modular to Hicom 150 E OfficePro (Not for U.S.)
6.3.2 Upgrading Hicom 150 E Office
6.3.2.1 Hardware Upgrade with Same Software Version
6.3.2.2 Software Upgrades
6.3.2.3 Upgrade Procedure for Hicom 150E Office Com Release 1 to Release 2.2 Hardware and Software (For U.S. only)
7 Implementing Features
7.1 Starting System Administration
7.1.1 Accessing Hicom Assistant T
7.1.2 Accessing Hicom Assistant E Office
7.2 Features for All Traffic Types
7.2.1 Call Hold
7.2.2 Call Park
7.2.3 Toggle
7.2.4 Unscreened Transfer
7.2.5 Screened Transfer
7.2.6 Conference
7.2.7 Music on Hold (Internal or External Source)
7.2.8 Announcements
7.2.9 Consultation Hold
7.2.10 Recall
7.2.11 Setting the Signaling Method for Analog Stations
7.2.12 Hicom Attendant C
7.2.13 Busy Override
7.2.14 Overload Indication
7.2.15 Shared Transfer Switch (Not for U.S.)
7.3 Features for General Incoming Traffic
7.3.1 ANI (for U.S. only)
7.3.2 Distinctive Ringing
7.3.3 Call Waiting Tone/Call Waiting
7.3.4 Call Management (CM)
7.3.5 Call Forwarding-No Answer (CFNA) With a Timeout (Rel. 1.0 or later)
7.3.6 Call Forwarding (CF)-Busy and No Answer (Rel. 2.2 or later)
7.3.7 Call Forwarding (CF)
7.3.8 Subscriber Groups
7.3.9 Group Call
7.3.10 Group Call with Busy Signaling
7.3.11 Hunt Group
7.3.12 Leave Group Call/Hunt Group (Stop Hunt)
7.3.13 Uniform Call Distribution (UCD)
7.3.13.1 UCD Queues
7.3.13.2 UCD Call Prioritization
7.3.13.3 UCD Subscriber States
7.3.13.4 Leave UCD Group
7.3.13.5 Work Time
7.3.13.6 Recorded Announcement/Music on Hold (MOH) with UCD
7.3.13.7 Overflow With UCD
7.3.13.8 Automatic Incoming Call Connection (AICC) With UCD
7.3.13.9 UCD Night Answer
7.3.13.10 UCD Group Status Display (Calls in Queue)
7.3.13.11 UCD Home Agent
7.3.13.12 Transfer to UCD Groups
7.3.14 Silent Monitoring (for U.S. Only)
7.3.15 Do Not Disturb (DND)
7.3.16 Ringer Cutoff
7.3.17 Caller List/Station Number Storage
7.3.18 Call Pickup Within Call Pickup Groups
7.3.19 Targeted Call Pickup Outside of a Pickup Group
7.3.20 Call Pickup from an Answering Machine
7.3.21 Fax Waiting Message/Answering Machine
7.3.22 Deferring a Call
7.3.23 Station Number Configuration Using Hicom Assistant T
7.4 Features for General Outgoing Traffic
7.4.1 Dual-Tone Multifrequency Transmission (DTMF)/Temporary Signaling Method Changeover
7.4.2 Individual Telephone Lock (Changeover)
7.4.3 System Telephone Lock (Changeover)
7.4.4 Hotline
7.4.5 Mobile PIN
7.5 Features for General External Traffic
7.5.1 Multi-Device Connection (Not for U.S.)
7.5.2 Multi-Device Connection (for U.S. Only)
7.5.3 Trunk Groups
7.5.4 Trunk Keys
7.5.5 Call Keys
7.5.6 Transit Traffic
7.5.7 Translate Station Numbers to Names for System Speed Dialing
7.6 Features for Incoming External Traffic
7.6.1 Call Allocation
7.6.2 Group Ringing
7.6.3 Night Answer
7.6.4 Direct Inward Dialing
7.6.5 Selective Seizure of a DID Number Using a MUSAP Key
7.6.6 Signaling of Direct Inward Dialing Numbers for Incoming Calls
7.6.7 Direct Inward System Access (DISA)
7.6.8 Intercept Conditions
7.6.9 Dual-Tone Multifrequency Direct Inward Dialing
7.6.10 Announcement Before Answering
7.6.11 Collect Call Barring per Trunk (for Brazil Only)
7.6.12 Collect Call Barring per Station
7.6.13 Analog Direct Inward Dialing via MFC-R2
7.7 Features for Outgoing External Traffic
7.7.1 Last Number Redial (LNR)
7.7.2 System Speed Dialing
7.7.3 System Speed Dialing in Tenant Systems
7.7.4 Station Speed Dialing in System
7.7.5 Trunk Seizure Type and Prime Line On (Automatic Line Seizure)
7.7.6 En-Bloc Dialing
7.7.7 Dial Tone Detection
7.7.8 End-of-Dialing Recognition
7.7.9 Trunk Signaling Method
7.7.10 Configurable Toll Restriction
7.7.11 Traffic Restriction Groups
7.7.12 Private Trunk
7.7.13 Trunk Queuing
7.7.14 Temporary Station Number Display Suppression
7.7.15 Denied List for Undialed Trunks
7.7.16 Assigning Speed-Dialing Numbers to ITR Groups
7.8 Least Cost Routing (LCR) (Not for U.S.)
7.8.1 Carrier Types
7.8.1.1 Mercury Communications Limited Single Stage
7.8.1.2 Mercury Communications Limited Two Stage
7.8.1.3 Dial-In Control Server (DICS)
7.8.1.4 Corporate Network (CN)
7.8.1.5 Primary Carrier
7.8.2 Routing Tables
7.9 Least Cost Routing (for U.S. Only)
7.9.1 Introduction
7.9.2 Carrier Types
7.9.3 Using Alternate Carriers
7.9.3.1 Carrier Access Methods Supported
7.9.4 LCR Time of Day Evaluation
7.9.5 LCR Outdial Rules
7.9.6 Expensive Route Identification
7.9.7 Overflow Options
7.9.8 LCR Class of Service
7.9.9 Carrier-Select Override
7.9.10 Handling of Numbers and Destinations and Trunk Group Access Codes
7.9.11 Correlation With Other Features
7.9.11.1 Station-Related Features
7.9.11.2 Trunk-Related Features
7.9.12 Routing Tables
7.9.13 LCR Dial Plan
7.9.13.1 Rules for Creating LCR Dial Plan Entries
7.9.14 Route Table
7.9.15 Time Table
7.9.16 Outdial Rule Table
7.9.17 Operation
7.10 Features for Internal Traffic
7.10.1 Internal Traffic
7.10.2 Direct Station Selection (DSS)/Repertory Dial Key
7.10.3 Names
7.10.4 Automatic Callback When Free or Busy
7.10.5 Entrance Telephone/Door Opener
7.10.6 Speaker Call/Handsfree Answerback/Internal Paging (OptiPage)
7.10.7 Transfer from Announcement
7.10.8 Radio Paging Equipment (PSE) (Not for U.S.)
7.10.8.1 Simple Radio Paging Equipment/Simple PSE (Not for U.S.)
7.10.8.2 Radio Paging Equipment via ESPA/Enhanced Radio Paging Equipment (Not for U.S.)
7.10.9 Message Texts/Mailboxes/Message Waiting
7.10.10 Advisory Messages
7.10.11 Internal Directory
7.10.12 Room Monitor
7.11 Tenant Service
7.11.1 Tenant Service Configuration
7.12 Other Features
7.12.1 Voice Channel Signaling Security
7.12.2 Date and Time Display
7.12.3 Relays
7.12.4 Sensors
7.12.5 Executive/Secretary Functions
7.12.6 Multilingual Text Output
7.12.7 Associated Dialing
7.12.8 Associated Services
7.12.9 Display Number of Stations with Direct Trunk Access (for Austria Only)
7.12.10 Services in the Talk State
7.12.11 Reset Activated Features
7.12.12 Relocation Function
7.12.13 Automatic Wake-up System/Timed Reminders
7.12.14 Delete All Station Numbers
7.12.15 Team/Top
7.12.15.1 Team Configuration
7.12.15.2 Top Configuration
7.12.15.3 MULAP Groups
7.13 Networking
7.13.1 Satellite CS Capability
7.13.2 Tie Trunk Via TIEL
7.13.3 Closed Numbering
7.13.4 Toll Restriction with CorNet-N
7.13.5 Call Detail Recording With Networking
7.13.6 Incoming Call
7.13.7 Consultation Hold/Transfer/Pickup
7.13.8 Recall
7.13.9 Call Waiting
7.13.10 Distinctive Ringing in the Network
7.13.11 Callback on Free/Busy
7.13.12 Station Number/Name Display
7.13.13 Call Forwarding With Rerouting
7.13.14 Toggle
7.13.15 Conference
7.13.16 Central Attendant Console
7.13.17 Sharing System Speed Dialing in a Gateway System
7.13.18 Sharing a Central Voice Mail Server
7.13.19 QSig (Release 2.0 or Later) (Not for U.S.)
7.13.19.1 Basic Features
7.13.19.2 Central Attendant Position/Attendant Console
7.13.19.3 Intercept
7.13.19.4 Originator of the Intercept
7.13.19.5 Busy Override
7.13.19.6 Recall
7.13.19.7 Message Waiting Indication (MWI) (Release 3.0 or Later)
7.13.19.8 Central Cross-System Busy Signaling (Release 3.0 or Later)
7.14 Features for Call Detail Recording
7.14.1 Silent Reversal at Start and End of Call (Not for Germany or U.S.)
7.14.2 Advice of Charges at Station During Call (AOC-D) (Not for U.S.)
7.14.3 Call Duration Display on Telephone
7.14.4 Call Detail Recording at Station (CDRS) (Not for U.S.)
7.14.5 Call Detail Recording, Attendant (CDRA) (Not for U.S.)
7.14.6 Call Detail Recording Per Trunk (CDRT) (Not for U.S.)
7.14.7 Account Code (ACCT)
7.14.8 Call Detail Recording Central (CDRC)
7.14.9 Toll Fraud Monitoring
7.14.10 Printer Pipe Mode (V.24 [RS-232] Range Extension for Call Data)
7.14.11 Call-Charge Display With Currency (Not for U.S.)
7.15 Euro-ISDN Features (Not for U.S.)
7.15.1 Direct Inward Dialing (DID)
7.15.2 Multiple Subscriber Number (MSN)
7.15.3 Default Station Number Instead of Multiple Subscriber Number (MSN)
7.15.4 Calling Line Identification Presentation (CLIP)
7.15.5 Calling Line Identification Restriction (CLIR)
7.15.6 Connected Line Identification Presentation (COLP)
7.15.7 Connected Line Identification Restriction (COLR)
7.15.8 Advice of Charge (AOC)
7.15.9 Call Forwarding (CF)
7.15.10 External Call Forwarding
7.15.11 Call Deflection (CD)
7.15.12 Subaddressing (SUB)
7.15.13 Malicious Call Identification (MCID)
7.15.14 Competition of Calls to Busy Subscribers (CCBS)
7.15.15 Call Hold (CH)
7.15.16 Three Party Service (3PTY)
7.15.17 Call Waiting (CW)
7.15.18 Telephone Portability (TP)
7.15.19 User to User Signaling (UUS1)
7.15.20 Explicit Call Transfer (ECT)
7.15.21 Point-to-Point Connection on the User Side
7.15.22 Programming National and International Codes for Outgoing Calls
7.15.23 Caller ID After Release (Police)
7.16 U.S. ISDN (for U.S. Only)
7.16.1 PRI
7.16.2 BRI
7.17 U.S. ISDN Features (for U.S. Only)
7.17.1 Multi-Device Connection
7.17.2 Call-By-Call Service Selection
7.17.3 Dedicated (Pre-Provisioned) Service Selection
7.17.4 Transfer
7.17.5 Camp-On
7.17.6 Conference Call
7.17.7 Equal Access
7.17.8 Special Access Selection
7.17.9 Direct Inward Dialing
7.17.10 Multiple Subscriber Number
7.17.11 Calling Line Identification Presentation
7.17.12 Call Forwarding
7.17.13 Call Hold
7.17.14 Three-Party Service
7.17.15 Call Waiting
7.17.16 Connected Line Identification Presentation and Restriction
7.17.17 Dialed Number Identification Service
7.17.18 B Channel Selection
7.17.19 Originating B Channel Selection Implementation
7.17.20 Terminating B Channel Selection
7.17.21 B Channel Cut-Through Operation Mode
7.17.22 Digital Keypad to DTMF Conversion on PRI
7.17.23 En-Bloc Sending
7.17.24 Data Calls
7.17.25 Basic Electronic Key Telephone System
7.17.26 Call Appearance Call Handling Electronic Key Telephone System
7.17.27 Called and Calling Party Display
7.17.28 Connected Party Display
7.17.29 Message Waiting
7.17.30 Internal Voice Mail
7.18 Host Link Interface (CSTA)
8 Configuration Guidelines
8.1 Call Detail Recording Using a Serial Printer
8.2 Call Detail Recording Using a P 500 Printer (Not for U.S.)
8.3 Call Detail Recording Using a Call Charge Computer (GCM, Teledata) (Not for U.S.)
8.4 Displaying an Incoming Call as a Company Name
8.5 Busy Signal for Call Waiting Parties on the AC When B Channels Are Still Available (Call Waiting Rejection)
8.6 Configuring Voice Mail
8.7 Configuring Toll Restriction per Station
8.8 Configuring a Fax Machine
8.9 Configuring an ISDN System Interface (Not for U.S.)
8.10 Configuring PRI Trunks (OfficePro and OfficeCom) (for U.S. Only)
8.10.1 Ordering PRI
8.10.2 Terms for Ordering and Provisioning PRI (for U.S. Only)
8.11 Configuring BRI Trunks (OfficePoint and OfficeCom) (for U.S. Only)
8.11.1 Terms for Ordering and Provisioning BRI (for U.S. Only)
8.11.2 Examples for Configuring BRI Trunks (for U.S. Only)
8.12 Configuring an ISDN Multi-Device Connection with MSN Assignment (Not for U.S.)
8.13 Configuring an ISDN Multi-Device Connection With Multiple Subscriber Numbers (for U.S. Only)
8.14 Configuring Call Management With Group Call and Call Forwarding-No Answer
8.15 Announcement Before Answering (at an Analog Port)
8.16 Assigning Incoming Analog Calls
8.17 Configuring Fixed Night Answer (Not for U.S.)
8.18 Configuring Fixed Night Answer via Intercept (for U.S. Only)
8.19 Configuring an Intercept Station per Trunk
8.20 CorNet-N Networking (Not for U.S.)
8.20.1 Networking Hicom 150 E Office to Hicom 150 E Office (Not for U.S.)
8.20.1.1 Open Numbering With Break-Out in the Remote System
8.20.1.2 Closed Numbering with Break-Out in the Main System via LCR
8.20.1.3 Closed Numbering Without LCR and Without Break-Out
8.20.1.4 Closed Numbering Without LCR in the Satellite System and with Break-Out
8.20.2 Networking Hicom 300 to Hicom 150 E Office (Not for U.S.)
8.20.2.1 Networking With Closed Numbering Without LCR
8.20.2.2 Networking With Closed Numbering With LCR
8.20.2.3 Networking With Closed, Unsorted Numbering With LCR Without Trunk Group Code
8.20.3 Programming Steps for All Networking Types (Not for U.S.)
8.20.3.1 Network-Wide Toll Restriction with Allowed and Denied Lists
8.20.3.2 Implementing Network-Wide Toll Restriction via LCR Class of Service (Not for U.S)
8.20.3.3 Automatic Carrier Selection (Call by Call)
8.20.3.4 Using the System Speed-Dialing Numbers of the Main System From the Satellite System
8.21 CorNet-N Networking (for U.S. Only)
8.21.1 Network Topographies Supported by the Hicom 150 E Office System
8.21.2 Hardware Requirements
8.21.3 Planning Considerations
8.21.4 Configuration Example
8.21.5 Configuring the T1 boards in the Database
8.21.6 Defining Route Group for the CorNet-N T1 Spans
8.21.7 Defining Available B-Channels for the CorNet-N Spans
8.21.8 Assigning Route Characteristics
8.21.9 Assigning Route Parameters
8.21.10 Setting Clock Parameters
8.21.11 Specifying LCOS Settings
8.21.12 Defining Least Cost Routing
8.21.13 Configuring System Parameter Flags
8.21.14 Assigning MUSAP or General Call Keys
8.21.15 Configuring Pseudo Numbers for Centralized Phonemail
8.21.16 Defining Intercept Information
8.21.17 Hardware Information
8.21.18 Feature Comparisons
8.21.19 CorNet-N Service Issues
8.21.20 Patch Information for Hicom 300 systems as of February 1, 1999
8.21.21 Patch Information for the 9005 systems.
8.21.22 Peripheral Equipment Installation
8.22 CorNet-N-Configuring Satellite Communications Server Operation (for U.S. Only)
8.22.1 Satellite CS Without Mixed Mode
8.22.2 Satellite CS in Mixed Mode
8.23 CorNet-N-Networking With Closed Numbering Plan and Digit Repetition (for U.S. Only)
8.24 Configuring the Hicom 150 E Office with the 9006m (for U.S. Only)
8.24.1 T1/Cornet-N
8.24.2 Central Operator
8.24.3 Central PhoneMail
8.24.4 Intercept Criteria
8.24.5 System Speed-Dialing No.
8.25 Configuring the Executive/Secretary Function
8.26 Executive/Secretary Systems (TOP) (Not for U.S.)
8.27 Configuring an Internal S0 Bus with Multiple Stations (Not for U.S.)
8.28 Configuring Call Pickup Groups
8.29 Configuring a Second V.24 (RS-232) Interface
8.30 Configuring an Entrance Telephone and Entrance Telephone Ring Destination
8.31 Configuring a Door Busy Relay
8.32 Programming a Sensor as an Alarm Dialing Device
8.33 Configuring Least Cost Routing (DICS) (Not for U.S.)
8.34 Configuring Least Cost Routing (for U.S. Only)
8.34.1 Configuring Least Cost Routing Using Hicom Assistant E
8.34.1.1 Creating Route Groups
8.34.1.2 Setting Parameters for Each Route-Group Type
8.34.1.3 Creating a Name for Each Route Group
8.34.1.4 Deleting Seizure Codes for Each Route Group
8.34.1.5 Setting Characteristics for Each Route Group
8.34.1.6 Enabling Least Cost Routing
8.34.1.7 Setting the Type of Dialing Function
8.34.1.8 Entering LCR Authorization Codes
8.34.1.9 Entering the LCR Dial Plan
8.34.1.10 Creating the Route Table
8.34.1.11 Defining the Least Cost Routing Class of Service for Each Station
8.34.1.12 Defining the LCR Route Group Schedule
8.34.1.13 Defining the Dialing Rules Table
8.34.2 Configuring Least Cost Routing Using Hicom Assistant T
8.35 Remote Administration via ISDN
8.36 Remote Administration via DTMF
8.37 Configuring Hicom cordless EM (Not for U.S.)
8.38 Configuring Internal Traffic Restriction Groups
8.39 Configuring Hotline Stations
8.40 Configuring Relocate
8.41 Uniform Call Distribution (UCD) (Not for U.S.)
8.42 Uniform Call Distribution (UCD) (for U.S. Only)
8.42.1 Call Flow
8.42.2 Recorded Announcements
8.42.3 Agent Positions
8.43 Configuring UCD (for U.S. Only)
8.43.1 Configuring the Digital Announcers
8.43.1.1 Analog Port Interfaces
8.43.1.2 Tie Line E&M Port Interfaces
8.43.1.3 Device Numbers for Each of the Configured Announcement Interfaces
8.43.1.4 Announcement Assignment to a Specific Trunk
8.43.2 Enabling UCD Flags
8.43.3 Defining Automatic Wrap-Up Time
8.43.4 Configuring Call Priorities
8.43.5 Configuring Pilot Number and UCD Group Name
8.43.6 Configuring the UCD Group Parameters
8.43.7 Adding Agent IDs to a UCD Group
8.43.8 Configuring the Announcement Steps
8.43.9 Configuring the Call Destination Tables
8.43.10 Assigning Pseudo Numbers for DNIS applications
8.43.11 Key Assignments for optiset E Telephones
8.43.12 Configuring a Silent Monitoring Supervisor Position
8.43.13 Configuring the UCD Night Answer Destination
8.44 Call distribution in Hicom 150 E Office With Hicom Agentline Office (Not for U.S.)
8.45 Configuring DISA
8.46 Configuring the Attendant Console (Not for U.S.)
8.47 Configuring an Attendant Console (for U.S. Only)
8.48 Trunk Groups (Not for U.S.)
8.49 Trunk Groups (for U.S. Only)
8.50 Tenant Services (Not for U.S.)
8.51 Tenant Services (for U.S. Only)
8.52 Class-of-Service Changeover After Timeout
8.53 Analog Tie Traffic via TIEL Board
8.54 Mozart CD Announcement Device With Start and Stop Contact on TIEL Board (Not for U.S.)
8.55 Mozart CD/Genius Announcement Device on SLA Board (Not for U.S.)
8.56 Connecting MUSIPHONE multimax S to TIEL Board (Not for U.S.)
8.57 Connecting Enhanced Radio Paging Equipment (Multitone) to the TMOM Board (Not for U.S.)
8.58 Assigning Speed-Dialing Numbers to ITR Groups
8.59 V.24 (RS-232) Range Extension for Call Data
8.60 Configuring a Denied List for Undialed Trunks
8.61 Displaying Caller ID After Release (Police) (Not for U.S.)
9 Desktop Equipment
9.1 Overview
9.2 optiset E Telephones
9.2.1 optiset E Telephones
9.2.1.1 optiset E entry
9.2.1.2 optiset E basic
9.2.1.3 optiset E standard
9.2.1.4 optiset E advance plus/comfort
9.2.1.5 optiset E advance conference/conference
9.2.1.6 optiset E memory
9.2.1.7 optiset E Liberator (for U.S. Only)
9.2.1.8 Connection Requirements
9.2.1.9 Connecting the Equipment
9.3 optiset E Adapters and Add-On Devices
9.3.1 Overview
9.3.2 Introduction
9.3.2.1 optiset E privacy module
9.3.2.2 optiset E acoustic adapter (Not for U.S.)
9.3.2.3 optiset E analog adapter
9.3.2.4 optiset E contact adapter (Not for U.S.)
9.3.2.5 optiset E control adapter
9.3.2.6 optiset E data adapter
9.3.2.7 optiset E headset adapter
9.3.2.8 optiset E headset plus adapter
9.3.2.9 optiset E ISDN adapter
9.3.2.10 optiset E phone adapter
9.3.2.11 optiset E speech adapter (for advance conference/conference only), (not for U.S.)
9.3.2.12 optiset E local power supply
9.3.2.13 Headsets (Not for U.S.)
9.3.2.14 U.S. Headsets
9.3.2.15 Possible Adapter Configurations
9.4 Cordless Telephones (Not for U.S.)
9.4.1 Gigaset 2000C Feature Handset
9.4.2 Gigaset 2000C pocket Feature Handset
9.4.3 Gigaset active Handset
9.4.4 Gigaset 3000C Feature Handset
9.5 Analog Telephones
9.6 ISDN Terminals
9.6.1 General S0 Wiring (for U.S. Only)
9.6.1.1 Specific S0 Wiring Configurations
9.7 Hicom Attendant C
9.8 Hicom Attendant P
10 Special Equipment
10.1 Answering Machines
10.1.1 Wiring for an Answering Machine
10.2 Recorded Announcements
10.3 Voice Mail
10.3.1 Memo for Hicom (Not for U.S.)
10.4 Entrance Telephones (Not for U.S.)
10.4.1 Direct Connection Without ET (Not for U.S.)
10.4.2 Connection via ET Adapter Box (Not for U.S.)
10.4.2.1 Connection Examples (Not for U.S.)
10.4.3 ET/A Adapter (S30817-Q936-A313) (Not for U.S.)
10.4.4 Connection via ET/A Adapter Box (Not for U.S.)
10.5 Speakers (Not for U.S.)
10.5.1 Connecting Speakers to an Analog Station Port
10.5.2 Connecting Speakers to an Analog Trunk Port (Not for U.S.)
10.6 Connecting Data Equipment (Not for U.S.)
11 Hicom cordless EM (Not for U.S.)
12 Service
12.1 Overview
12.2 On-Site Service
12.2.1 Customer Database Backup (CDB Backup)
12.2.1.1 Backing Up the CDB Manually on an FMC and Restoring It to the System Using Hicom Assistant T (not for Hicom 150 E OfficeOne/Start
12.2.1.2 Replacing the Processor Board (CBMOD, CBPC)
12.2.2 Replacing or Upgrading the System Software
12.2.2.1 Speed Upgrade
12.2.2.2 Upgrading the System Software
12.2.2.3 Upgrading the System Software in OfficeOne and OfficeStart (Release 2.2 and Earlier)
12.2.2.4 Upgrading the System Software in OfficeOne and OfficeStart (Release 3.0 and Later)
12.2.2.5 Downgrading to the "Old" Software
12.2.2.6 Software Notes for Hardware Updates in a System
12.2.2.7 APS Transfer (APSXF)
12.2.2.8 Replacing the Flash Memory Card (not for OfficeOne/OfficeStart)
12.2.3 Board Replacement (Not Applicable to Hicom 150 E OfficeOne/Start)
12.2.4 Replacing Telephones
12.3 Error Detection, Signaling, and Correction
12.3.1 LED Signaling for Central Boards
12.3.1.1 Hicom 150 E OfficePro / OfficeCom / OfficePoint
12.3.1.2 Hicom 150 E OfficeOne and OfficeStart
12.3.2 LED Signaling for Peripheral Boards
12.3.2.1 Hicom 150 E OfficePro
12.3.2.2 Hicom 150 E OfficeCom and OfficePoint
12.3.2.3 Hicom 150 E OfficeOne and OfficeStart
12.3.3 Telephone Test
12.3.4 Line and Telephone Diagnosis
12.3.4.1 Trunk Status
12.3.4.2 ISDN Trace
12.3.4.3 Trace Enhancements in the System (Release 3.0 and later)
12.3.4.4 Call Trace
12.3.5 Displaying the Station Status
12.3.6 Displaying the Trunk Status
12.3.7 V.24 (RS232) and CSTA Trace
12.3.8 Error Memory
12.3.9 Measuring the System-Wide Use of Features
12.3.10 Activated Features for Each Telephone
12.3.11 Error Messages
12.3.11.1 Error Classification
12.3.12 Error Correction Options
12.3.12.1 Automatic Error Correction
12.3.12.2 Manual Error Correction Without Hicom Assistant E Office
12.3.12.3 Error correction Using Hicom Assistant E Office
12.4 Trunk Rolling (for U.S. Only)
12.5 Automatic Error Signaling
12.5.1 Alarms on the System Telephone
12.6 Remote Service
12.6.1 Remote DTMF Administration
12.6.2 Remote Error Signaling
12.6.2.1 Definition
12.6.2.2 Outgoing: Callback and Error Signaling
12.6.2.3 Application Notes
12.6.3 Analog Modem IMOD (not for Hicom 150 E OfficeOne or OfficeStart)
12.6.4 Integrated Digital Modem
12.7 Access Protection
12.7.1 Logging on with User Name and Password
12.7.2 Predefined User Groups and Their Access Rights
12.7.3 System Access Options
12.7.4 Protection of Customer Data
12.8 Logging Administrative Procedures
12.8.1 Definition
12.8.2 Data Collection
12.8.2.1 Format Identification Options
12.8.3 System Access
12.8.4 Logging External Access (Solutions and Applications)
12.8.5 Logging Hicom Assistant T and TC
12.8.6 Logging Hicom Assistant E Office
12.8.6.1 Reading and Writing the Database
12.8.6.2 Overview of Objects
12.8.6.3 Overview of Pseudo and Simulated Hicom Assistant T Commands
12.8.6.4 Logging APS Transfer (APSXF)
12.8.6.5 Logging Maintenance Activities and Other Online Activities
12.8.7 Data Storage
12.8.8 Data Output
12.8.8.1 Example of a Log Printout
13 Hicom 150 E Office on a LAN
13.1 Overview
13.2 Introduction
13.3 SNMP Functionality
13.3.1 Introduction
13.3.2 Overview of SNMP Functions
13.4 CSTA via IP
13.5 Call Detail Recording Central (CDRC) via IP
13.5.1 TFTP Client in Hicom 150 E Office
13.5.2 TCP Client in Hicom 150 E Office
13.5.3 TFTP Server in Hicom 150 E Office
13.6 TFTP Read and Write Access
13.7 Registering Hicom 150 E Office on the LAN
13.8 Testing the IP Address of Hicom 150 E Office
13.9 Hicom 150 E Office Administration via Telnet
A System Programming Codes
A.1 Passwords
A.2 Feature Access Codes
A.3 Expert Mode Codes
B Hicom 150 E OfficePoint C (not for U.S.)
B.1 Appendix Contents
B.2 Important Information
B.3 System Data
B.3.1 Hicom 150 E OfficePoint C Design
B.3.2 System-Specific Capacity Limits
B.4 Boards
B.5 Installation
B.5.1 Overview
B.5.2 Mounting the External Main Distribution Frame (MDF-C)
B.5.3 Grounding the External Main Distribution Frame
B.5.4 Laying the Line Network and Connecting the Cables
B.6 Startup
B.6.1 Overview
B.6.2 Configuration Notes
B.6.3 Conducting Customer-Specific Programming
C U.S.-Specific Aspects
C.1 Configuring a Primary Rate Interface (PRI) ISDN
C.1.1 Introduction
C.1.2 PRI Configuration Using Hicom Assistant E
C.1.2.1 Configuring theT1 Boards
C.1.2.2 Configure the Board Data for the PRI Span
C.1.2.3 Configuring a Route Group for the PRI Span
C.1.2.4 Defining the Protocol for Each Primary Rate Span
C.1.2.5 Defining the PRI Route Parameters
C.1.2.6 Setting Additional Route Parameters
C.1.2.7 Defining the Clock Reference for the PRI Span
C.1.2.8 Configuring the INWATS Service (Optional)
C.1.2.9 Configuring Call By Call Groups (Optional)
C.1.2.10 Configuring Least Cost Routing the Primary Rate Interface
C.2 Inband Integration Specifications
C.2.1 Introduction
C.2.2 Function and Use
C.2.2.1 Definitions
C.2.2.2 Information Sent to the Voice-Mail System
C.2.3 Specifications and Standards (Enhanced Voice Mail Integration)
C.2.3.1 General
C.2.3.2 Outgoing Traffic
C.2.3.3 Message Elements Sent to the Voice-Mail System
C.2.3.4 Examples of VMIE Information
C.2.3.5 Incoming Traffic
C.2.3.6 Notes
C.3 Configuring the Hicom 150 E for the Octel Overture 250/350, Octel Overture 200/300, and Audix INTUITY Systems
C.3.1 Configuring the IBMN Message-Waiting Control Port
C.3.2 Configuring the Analog Ports for Inband Notification
C.3.3 Creating a Voice-Mail Hunt Group to Include the Voice-Mail Ports
C.3.4 Configuring Mailbox and Callback Keys on the Stations
C.3.5 Configuring the Call Forwarding-No Answer Parameters for the System Stations
C.3.6 Assigning Pseudo-Numbers
C.4 Installing and Configuring the TraqNet 2002 Product
C.4.1 Hardware Installation
C.4.2 Configuration on the Hicom 150 E
C.4.3 Communication Setup Examples
C.4.4 Disconnect or Power Off During Modem Call
C.4.5 Using an External Telephone to Place the Call for the Modem
Abbreviations
Index

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