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8.47 Configuring an Attendant Console (for U.S. Only)

Introduction

Users can configure an internal extension as the attendant console (AC) or intercept position. This attendant position is known as Hicom Attendant C. If direct inward dialing (DID) is not possible or if the user did not configure DID, the system directs all calls to the attendant position.

Users can set up any telephone as the attendant position. However, using an optiset E telephone with display is preferred because of its increased capabilities. Users can also set up a personal computer as the AC (Hicom Attendant P). The computer AC can implement all of the Hicom Attendant C features and more. With Hicom Attendant P, the PC monitor simulates all of the functions of an AC.

Example

This example

Configures station 12 as the AC during the day and station 13 as the AC for fixed night answer
Allows Intercepts for direct inward dialing when free and busy and with incorrect and incomplete dialing
Enables the intercept position to be available from external sources via 0 (default) and internally via 91
Changes the maximum number of waiting calls for the AC to two and forwards any additional calls to station 13
Activates speed transfer and transfer for undialed trunks for the AC

Configuring the Feature Using Hicom Assistant T
Step 
Entry 
Action 
Display 
1.  
*95  
Start system administration. 
System administration 
2.  
16 12 
Select Incoming calls, Intercept day. 
Dest.: 11 
3.  
* 12  
Change the intercept station to 12 and save. 
Dest.: 12 
4.  
F2 
Continue to Incoming calls, Intercept, night
Dest.: 11 
5.  
* 13  
Change the intercept station to 13 and save. 
Dest.: 13 
6.  
F2 
Continue to Intercept mode, On no answer
Intercept: Yes 
7.  
F2 * 1  
Continue to Intercept mode, On busy, Intercept. Change mode to yes and save. 
Mode: Yes 
8.  
F2 * 0  
Continue to Intercept mode, On busy, Camp on to. Change to denied and save. 
On busy: Denied 
9.  
F2 
Continue to Intercept mode, On wrong number. Retain default setting. 
Intercept: Yes 
10.  
F2 
Continue to Intercept mode, On incomplete. Retain default setting. 
Intercept: Yes 
11.  
F8 23 5 2 
Return to Main menu. Select Codes, Attendant code, and Attendant code int
Dest.: 0 
12.  
* 91  
Change the internal attendant code and save. 
Dest.: 91 
13.  
F8 33 1 
Return to Main menu. Select Attendant console, Max waiting calls
Length: 15 
14.  
* 2  
Change the maximum number of waiting calls to two and save.  
Length: 2 
15.  
F2 * 1  
Continue to Attendant console, Speed transfer. Enable speed transfer mode and save. 
Mode: Allowed 
16.  
F2 * 1  
Continue to Attendant console, Xfer undialed trk. Enable undialed trunk transfer, and save. 
Mode: Allowed 
17.  
F8 16 18 1 
Return to Main menu. Select Incoming calls, Call FWD - No ans, Destination list
List 1, Dest. 1: called 
18.  
# 13
Select call destination list 13, confirm, and select the next destination (2). 
List 13, Dest. 2: - 
19.  
* 13  
Change destination for 2 to 13. 
List 13, Dest. 2: 13 
20.  
F2 #12  
Continue to Call FWD - No ans, Internal calls, select station no. 12, and save. 
List for stn 12: 16 
21.  
* 13  
Change to call destination list 13 and save. 
List for stn 12: 13 
22.  
F2 * 13  
Continue to Call FWD - No ans, Ext. calls, day, change to call destination list 13 and save. 
List for stn 12: 13 
23.  
F8 F7 
Exit system administration. 
Time, Date 

Configuring the Feature Using Hicom Assistant E
Step 
Action 
1.  
Options -> System parameters -> Diversion/VPL 
2.  
Options -> Incoming calls -> Call destination lists 
3.  
Options -> Incoming calls -> Assignment int. /ext. calls 

You must also set the night position (refer to Section 8.18, Configuring Fixed Night Answer via Intercept (for U.S. Only), on page 8-45) and program the keys for the major functions on the AC or station. We suggest programming keys for:

Direct trunk appearance
Call
Trunk group
Night
Override
Call Park
Release

Refer to the Hicom 150 E Office optiset E Attendant C User Manual Release 2.0, G281-0585-00 for information on programming the keys on an optiset E telephone used as an attendant position.

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