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7.14 Features for Call Detail Recording

7.14.1 Silent Reversal at Start and End of Call (Not for Germany or U.S.)

Definition

Many countries use silent reversal to mark the beginning and end of outgoing calls on loop start trunks. These criteria are used for time recording within central call detail recording. This is particularly important when exact tracking of call charges is required (as in a hotel).

The feature can be configured per circuit.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
Start  
Feature available in 
x 
x 
x 
HW requirements 
SW requirements 
Rel 1.0
or later 
Rel. 2.0 or later 
General requirements 
Loop start trunk 

Requirements and Conditions
Subject 
Requirement or Condition 
Silent Reversal 
In countries where silent reversal is not signaled at the end of a call, the call duration is determined by the calling party hanging up the phone. 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure silent reversal per trunk 
2.  
21-6 => Analog CO interface - Silent-Reversal 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Configure silent reversal per trunk 
Options 
2.  
Lines/networking 
3.  
Parameter 
4.  
MSI flags 
5.  
Activate silent reversal 

7.14.2 Advice of Charges at Station During Call (AOC-D) (Not for U.S.)

Definition

Call charge information can be recorded on both analog and digital trunks.

Call charge evaluation for connections on loop start trunks is performed using the call charge pulses transmitted from the trunk in countries where call charge pulses are used.

In the case of digital trunks, the display on the user's telephone shows the call detail information received during an external call with the "AOC" (advice of charges) feature, assuming that the carrier provides this information.

The following types of AOC are supported in the public network:

AOC-S - Advice of charges at call setup
Call charge display on the telephone is the same as for AOC-D.
The charges are not displayed if the call was not fully set up or if Hicom 150 E Office is unable to evaluate the call detail information of a service provider.
AOC-D = Advice of charges during call
AOC-E = Advice of charges at end of call

As long as the user has not initiated another action, the final call charges for a call are displayed for a specific period of time at the end of a call and then added up in call charge memory.

Call charge pulses are converted to monetary amounts on the basis of the call charge factor defined as a currency amount (including any extra charges that may apply) per call charge unit or pulse (refer to Section 7.14.11, Call-Charge Display With Currency (Not for U.S.)).

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
Start  
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
Loop start: GEE8
optiset E telephone with display 
Loop start:
GEE12/16/50
optiset E telephone with display 
optiset E telephone with display 
SW requirements 
Rel 1.0 or later 
General requirements 
Call charge information from public network 

Requirements and Conditions
Subject 
Requirement or Condition 
Analog telephone 
On analog telephones, call charge pulses can be updated using a relay and a call charge counter. 
Loop start 
Loop start trunks require a separate call metering receiving equipment board. 
Transfer 
In the case of AOC-D, the station to which a call is transferred receives only those call charges that have accrued since the transfer.  
Recall 
If a call is returned as a recall for unscreened transfer, the overall amount is displayed and calculated. 
Toggle 
Call charges for the current call are always displayed. 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure call charge factor 
2.  
11-4 => CDR - Call charge factor 
3.  
Configure ISDN call charge factor 
4.  
11-5 => CDR - Call charge factor ISDN 
5.  
Configure currency designation 
6.  
11-6 => CDR - Currency 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Configure call charge factor  
System status 
2.  
Call charges 
3.  
Output format 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Conduct a chargeable call. The charges for this call are displayed as configured. 

7.14.3 Call Duration Display on Telephone

Definition

A call duration display is provided for external calls (outgoing or incoming) when no call charge information is available.

The starting point for call detail recording is set for analog trunks by means of a timer (5 seconds after end of dialing). The timer used is Artificial end-of-selection.

In the case of digital trunks, recording is started when the call is received (at connect).

The Call Duration is displayed on the display line above the feature prompts. The format is HH:MM:SS.

The dialed number is displayed until the Connect message is received (ISDN trunks) or until the end of the pseudo-answer timer. Post-dialed digits are displayed for approximately 5 seconds, then the Call Duration display is returned to the display. When the user goes on-hook, the idle state display is presented: Current time and date.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
optiset E telephone with display 
SW requirements 
Rel 1.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
S0 / cordless telephone 
The system does not support the call duration display feature on S0 and cordless telephones (not for U.S.). 

Configuration Options

This feature can be configured using Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant E Office

By default, the feature is active, but can be deactivated as follows using Hicom Assistant E Office:
Step 
Action 
1.  
System parameters  
2.  
Display 
3.  
Call duration: Deactivate timer display. 

7.14.4 Call Detail Recording at Station (CDRS) (Not for U.S.)

Definition

Every optiset E, analog telephone, S0 (or MSN), and cordless telephone in the system has two storage devices:
A call charge summation memory (call detail memory)
At the end of an external call, the system adds the final charges to the charges already stored in the call detail memory on the station. optiset E users with a display can display their current charges by entering a code.
An individual call memory
The system adds up the charges incurred during a call in this memory, even if the call consists of individual call segments, as in the case of the toggle feature. At the beginning of a new call, the individual call memory is reset to 0.
The contents of the individual call memory appear first. A short time later, the contents of the cumulative call charge memory are displayed.
You can use the system telephone (phone with programming authorization) as a charge display station. The user of this station can use the system administration to:
Display the cumulative call charge memory for one station.
Display the cumulative call charge memory for all stations (organized by station numbers).
Reset the cumulative call charge memory memory for a specific station.

Call charge pulses are converted to monetary amounts on the basis of the call charge factor defined as a currency amount (including any extra charges that may apply) per call charge unit or pulse (refer to Section 7.14.11, Call-Charge Display With Currency (Not for U.S.)).

From the system telephone, you can print the latest CDRS data on a printer connected to the V.24 interface, thereby priting the cumulative call charges for all stations connected to the system.

In Release 2.2 and later, you can also output the CDRS data to a UP0/E port. To do this, an optiset E control adapter, to which you can attach a printer or terminal, must be connected to this port. The system supports only one adapter per call data output. You can configure the output as follows:

On the communications server, set call data output to adapter.
Enter the telephone number.
If only one optiset E control adapter is connected, you can choose any slot in the telephone.
If two optiset E control adapters are connected, set the right adapter to Printer Pipe Mode (Rel. 2.2 or later) for call data output. The other adapter is used in API1 or API2 mode.
The transmission rate is permanently set to 9600 baud.

In Release 3.0 and later, you can transfer CDRS data to external applications via the LAN interface (Ethernet) (for more information, refer to Chapter 13).

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
Start  
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
Loop start: GEE8
optiset E telephone with display 
Loop start:
GEE12/16/50 
optiset E telephone with display 
optiset E telephone with display 
SW requirements 
Rel. 1.0 or later 
General requirements 
Call detail information from the public network 

Requirements and Conditions
Subject 
Requirement or Condition 
Adapter in API2 mode 
If an optiset E control adapter is in API2 mode, you cannot switch it to Printer Pipe mode. 

Configuration Options

This feature does not have to be explicitly configured.

Use Hicom Assistant T or Hicom Assistant E Office to configure output to the UP0/E port.

Testing the feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Conduct a chargeable call. 
2.  
At the end of the call, enter *65 on your own telephone to display the charges, or display the charges for the station on the programming telephone. 

7.14.5 Call Detail Recording, Attendant (CDRA) (Not for U.S.)

Definition

The CDRA feature enables you to selectively record the call details for incoming and outgoing voice calls for which at least one call charge pulse has accumulated.

Call charge pulses are converted to monetary amounts on the basis of the call charge factor defined as a currency amount (including any extra charges that may apply) per call charge unit or pulse (refer to Section 7.14.11, Call-Charge Display With Currency (Not for U.S.)).

If a V.24 (RS-232) port was programmed for CDRA in the customer database, the call details are output to the printer. If the telephone is an optiset E telephone with display that has a programmed CDRA display key, the charges are also signaled on the station.

In Release 2.2 and later, you can also output the CDRA data to a UP0/E port. To do this, an optiset E control adapter, to which you can attach a printer or terminal, must be connected to this port. The system supports only one adapter per call data output. You can configure the output as follows:

On the communications server, set call data output to adapter.
Enter the telephone number.
If only one optiset E control adapter is connected, you can choose any slot in the telephone.
If two optiset E control adapters are connected, set the right adapter to Printer Pipe Mode (Rel. 2.2 or later) for call data output. The other adapter is used in API1 or API2 mode.
The transmission rate is permanently set to 9600 baud.

CDRA provides the following data at the end of each call segment:

Internal station number or name of the station.
The external station number dialed (for outgoing calls) or the station number of the calling party (for incoming calls).
Time (beginning of call) in hours, minutes, and seconds.
Call duration in hours, minutes, and seconds.
Amount due in local currency.

The data is entered at the beginning of each call segment and at the end of the call. Up to 20 call segments can be logged simultaneously. This data is stored in the system until it is output to the printer and deleted from the attendant console using a procedure. If an overflow occurs, the oldest entry is overwritten first. The stored data is lost if there is a power failure.

Signals on the CDRA display key:

LED lights up continuously:
New CDRA call details that have not yet been displayed are waiting.
LED off:
Either CDRA call details that have been displayed at least once are waiting, or no entry was made.

Configuring a station as a pay phone (automatic CDRA):

If an internal station is configured as a pay phone, all chargeable calls are automatically identified as CDRA calls. A call that is transferred to another station from the pay phone is logged as a CDRC or CDRA call, depending on how the pay phone is configured.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
Start  
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
(call detail recording) 
Loop start: GEE8 
Loops start:
GEE12/16/50 
HW requirements 
(telephone) 
optiset E telephone with display 
SW requirements 
Rel 1.0 or later 
General requirements 
Call details from the public network 

Requirements and Conditions
Subject 
Requirement or Condition 
Call charges 
Each call segment is assigned to the user who picked up the segment. 
Conference 
In a conference, each external connection is recorded separately as a single segment. 
Pay phone 
A user can always display the call charges of only those call segments which were conducted from the assigned pay phones
Adapter in API2 mode 
If an optiset E control adapter is in API2 mode, you cannot switch it to Printer Pipe mode. 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure call charge factor 
2.  
11-4 => CDR - Call charge factor 
3.  
Configure ISDN call charge factor 
4.  
11-5 => CDR - Call charge factor ISDN 
5.  
Configure currency designation 
6.  
11-6 => CDR - Currency 
7.  
11-8 => CDR - Pay phone 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Configure CDRA 
System status 
2.  
Call charges  
3.  
Output format 
4.  
Pay phone (if required) 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Conduct a call from the pay phone
2.  
At the end of the call, the LED on the Display charges key lights up. 

7.14.6 Call Detail Recording Per Trunk (CDRT) (Not for U.S.)

Definition

The system has a cumulative memory function for call charge amounts accrued per trunk. One memory area is permanently assigned to each trunk.

A system telephone can display and delete the cumulative memory via the system administration. Call charge deletion requires confirmation. The current CDRT data can be printed out via system administration. The printout contains a list of CDRT data for all trunks connected to the system. The current CDRT data can be printed out on a printer connected to one of the V.24 (RS-232) interfaces on the system.

Call charge pulses are converted to monetary amounts on the basis of the call charge factor defined as a currency amount (including any extra charges that may apply) per call charge unit or pulse (refer to Section 7.14.11, Call-Charge Display With Currency (Not for U.S.)).

In Release 2.2 and later, you can also output the CDRT data to a UP0/E port. To do this, an optiset E control adapter, to which you can attach a printer or terminal, must be connected to this port. The system supports only one adapter per call data output. You can configure the output as follows:

On the communications server, set call data output to adapter.
Enter the telephone number.
If only one optiset E control adapter is connected, you can choose any slot in the telephone.
If two optiset E control adapters are connected, set the right adapter to Printer Pipe Mode (Rel. 2.2 or later) for call data output. The other adapter is used in API1 or API2 mode.
The transmission rate is permanently set to 9600 baud.

In Release 3.0 and later, you can transfer CDRT data to external applications via the LAN interface (Ethernet) (for more information, refer to Chapter 13).

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
Start  
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
Loop start: GEE8 
optiset E telephone with display 
Loop start:
GEE12/16/50 
optiset E telephone with display 
optiset E telephone with display 
SW requirements 
Rel 1.0 or later 
General requirements 
Call details from the public network 

Requirements and Conditions
Subject 
Requirement or Condition 
Adapter in API2 mode 
If an optiset E control adapter is in API2 mode, you cannot switch it to Printer Pipe mode. 

Configuration Options

This feature does not have to be explicitly configured.

Use Hicom Assistant T or Hicom Assistant E Office to configure output to the UP0/E port.

Configuring the Feature Using Hicom Assistant T

Configure output to the UP0/E port using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure CDRT output to UP0/E port 
2.  
22-13-2-3 => System settings - V.24 configuration - Port assignment -CDRT 

Configuring the Feature Using Hicom Assistant E Office

Configure output to the UP0/E port using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Configure CDRT output to UP0/E port 
System status 
2.  
Call charges  
3.  
Output format  
4.  
CDRT (select UP0/E port)  

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Conduct a chargeable call. 
2.  
Display the call charges for the trunk from the system telephone. 

7.14.7 Account Code (ACCT)

Definition

 
The account code feature is used together with central call detail recording (CDRC). 

This feature enables you to assign call charges for a specific project to an account code so that call charges for specific projects can be printed out.

Users can enter an ACCT from any station.

ACCT offers two procedures and three options:

Procedures:

Mandatory ACCT:
Users must enter an ACCT before the start of a call (after a trunk group is seized). For incoming calls, the ACCT entry is optional. The system applies the ACCT according to the option selected. If least cost routing is active, a flag in the dial plan signals that you need to enter an ACCT after the access code. The system treats this input as a "mandatory ACCT".
Up to and including Release 2.0, the following applies:
 
LCR Active 
LCR Inactive 
Mandatory Dial Plan (35-8-3) 
Mandatory ACCT TG (13-3) 
Mandatory Dial Plan (35-8-3) 
Optional ACCT TG (13-3) 
Mandatory ACCT TG Set 
ENB 
ACCT requested 
ACCT not requested 
ACCT requested. 
SSD 
ISD 
Redial 
Caller list 
DSS key 

If you configure two trunk group codes (business and personal) for LCR and want the ACCT to be requested for both trunk groups (see table above), you must set up a separate path table containing a second trunk group for the second trunk group code. Program an overflow to trunk group 1 for this trunk group.
Set the ACCT option for trunk group 2 to "mandatory". Otherwise, the system will not request the ACCT (for example, when using number redial) before the call, no matter whether you are placing a business or personal call.
As of Release 2.2, the following applies:
 
LCR Active 
LCR Inactive 
Mandatory Dial Plan
(35-8-3)
 
Mandatory ACCT TG Set 
ENB 
ACCT requested 
ACCT requested 
SSD 
ISD 
Redial 
Caller list 
DSS key 

As of Release 2.2, a mandatory ACCT can be defined in the dial plan (LCR).|
Optional ACCT:
Users can enter an optional ACCT from any telephone before the start of a call. During an incoming or outgoing call, users can enter the ACCT from Upn telephones only. You can enter an ACCT during a call from optiset E entry and optiset E basic telephones only if the ACCT feature was programmed on a key or if automatic DSS system-wide has been turned off.

Options:

ACCT not checked:
The system does not check for an ACCT, which means you can enter an 11-digit ACCT. If the ACCT is less than 11 digits long, press # to mark the end of the procedure. If the ACCT is 11 digits long, you can dial another number immediately afterward (depending on the option, you need to enter the trunk group code or the station number).
On analog (DP) and ISDN telephones, the "not checked" option can be used only if the ACCT is 11 digits long. Otherwise, the system will not complete dialing. You cannot use the # key or the substitution code to mark the end of input on these telephones.
ACCT list checked:
The system checks the ACCT against a list of verifiable ACCTs and accepts only valid entries. You can enter 11-digit ACCTs in the list. After entering a valid ACCT, you can dial another number immediately (depending on the option, you need to enter the trunk group code or the station number). Do not press # to mark the end of the input. The system rejects invalid ACCTs by outputting a negative confirmation tone.
Number of ACCT digits checked:
The system checks an ACCT entry only to determine the number of digits. The number of digits (11 max.) to be checked is set in the system. After the system checks the number of ACCT digits, you can dial another number immediately (depending on the option, you need to enter the trunk group code or the station number).

Account codes are not printed out of call detail recording (CDRC) if the RS-232 output is connected directly to a printer because the printer format does not have a sufficient number of columns. However, if a call-accounting device is used, the compressed format of CDRC will include the account code information.

The ACCT is assigned to all subsequent parts (even if transferred or forwarded to another station) of the current call for CDRC.

There are 1000 possible account code entries; only digits 0-9 are allowed in an account code number.

If an optiset E user finds that during a call the current account code applied to a call is incorrect or that a different account code is needed, the user can enter a different code number. The system will overwrite the currently flagged account code. CDRC sends a call record after each segment; therefore, previously completed call segments will be identified with the old account code number.

The non-verified and forced parameters determine, per trunk group, whether an account code is optional (non verified) or mandatory (forced). There are 16 possible trunk groups for the OfficeCom and OfficePro systems, and eight for the OfficePoint system. The default setting is non-verified (optional).
 
If you select forced for a trunk group, all stations using that trunk group are required to use account codes to dial out. If you want some users to use account codes and other users not to use account codes, you need to program different trunk groups.  

With the Check number of characters option, the contents of the account code number are not checked. You determine how many digits are permitted by using the drop-down list box Characters to be checked in Hicom Assistant E Office, or Code Length in Hicom Assistant T. The number of digits checked can be from one to eleven digits.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
SW requirements 
Rel 1.0 or later 
Number of ACCTs in the system 
1000 
1000 
1000 
1000 
1000 
Max. length of ACCT 
11  
11  
11  
11  
11  

Requirements and Conditions
Subject 
Requirement or Condition 
DISA, external CF, callback, transit 
The system does not query the mandatory ACCT. 
Electronic notebook (ENB) 
You can program ACCT code + ACCT + station number in the ENB. 
Conference 
An ACCT entered during a conference with external station is assigned to all participating calls and trunks. 
Least cost routing (LCR) 
Mandatory ACCT is possible with or without LCR. 
Telephones 
Users of telephones without displays must dial the seizure code after the ACCT. 
On system telephones with displays, a prompt to enter the ACCT appears on the screen. 
S0 telephones 
If the unchecked ACCT option is selected on S0 telephones, you must always enter the full number of digits (you cannot press #). 
If the ACCT is checked, or a fixed number of digits is entered, the system detects the end of the ACCT. 
ACCT while on a call 
Only optiset E users can enter an account code while engaged in a call. 
When to enter ACCT 
You can enter an account code from any type of terminal (optiset E, analog) before the call begins (before line seizure). Only an optiset E telephone (includes Hicom Attendant P) can enter an account code during an incoming or outgoing external call. 
No check option 
This option is not possible if there are trunk groups flagged with the forced (mandatory) entry procedure. That is, the parameter forced and the option No check are mutually exclusive. 
Invalid entry 
If the ACCT entry is incorrect, the user sees the display Invalid entry and the call is dropped. 
Non-display
telephones 
If an account code is required, the user hears silence after dialing the trunk group access code. If the user does not dial an account code within 30 seconds (this timer is not variable), the user receives a busy tone, and the call is dropped. If the correct entry is made, confirmation tone (three short bursts of tone) is heard and the user can proceed with dialing.  

Operating the Feature

Refer to Project Calls operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000).

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure ACCT 
2.  
13-1 => Account code - Code entries 
3.  
13-2 => Account code - Verification mode 
4.  
13-3 => Account code - Trunk group mode 
5.  
13-4 => Account code - Code length 
6.  
Additional step if LCR is active and mandatory ACCT is used: 
35-8-3 => Account code - Line 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Configure ACCT 
System status 
2.  
Call charges 
3.  
Project codes 
4.  
Additional step if LCR is active and mandatory ACCT is used: 
35-8-3 => Account code - Line 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Configure mandatory ACCT
2.  
You cannot seize a trunk until you enter the ACCT. 

7.14.8 Call Detail Recording Central (CDRC)

Definition

The Hicom 150 E Office can transmit consecutive call detail recording central (CDRC) information for each call segment completed or for each incoming call to a connected device. The device is normally a PC for analyzing the received data or a printer.

Call charge pulses are converted to monetary amounts on the basis of the call charge factor defined as a currency amount (including any extra charges that may apply) per call charge unit or pulse (refer to Section 7.14.11, Call-Charge Display With Currency (Not for U.S.)).

The following options are available for exporting the data to an external output device:

Application programming interface (V.24) (RS-232)
CDRC data is exported to call detail recording applications such as Teledata.
PC attendant console port
Users can also forward the CDRC data to a Hicom Attendant P Office (PC attendant console port). This transfers the call data to the Charge.dat file, which is created or updated whenever a new record is entered. You can use software to evaluate this data. The PC attendant console supports the optiset E control adapter, optiset E data adapter, and UP0/E card.
UP0/E port (Release 2.2 or later)
An optiset E control adapter, to which you can attach a printer or PC, must be connected to the UP0/E port. The system supports only one adapter per call data output. You can configure the output as follows:
On the communications server, set call data output to adapter.
Enter the telephone number.
If only one optiset E control adapter is connected, you can choose any slot in the telephone.
If two optiset E control adapters are connected, set the right adapter to Printer Pipe Mode (Rel. 2.2 or later) for call data output. The other adapter is used in API1 or API2 mode.
The transmission rate is permanently set to 9600 baud.
LAN interface (Ethernet)
As of Release 3.0, CDRC data can be exported to external applications via the LAN interface (Ethernet) (for more information, refer to Chapter 13).

The CDRC output can be in two different formats:

Compressed format (via V.24 / via LAN) for PC or call charge computer
The system outputs all data (including ACCT) without separating spaces, without headers, and without form feed. Call charge pulses, call charge amounts or arithmetic units are output.
Long format for printer
The system outputs all data (except ACCT) separated by spaces, with header (in the language selected for the system) and form feed. The call charge amount is output.

The following rules apply to the line format:

The carriage return (CR) and line feed (LF) control characters are transmitted at the end of each record.
Data not supplied and unused fields are filled with spaces.
In compressed format, the data output is consecutive. No form feed (FF) is transmitted.
In long format, each page contains a one-line header followed by a blank line. After 62 characters are printed, a form feed automatically executes.

The output contains the following information:

Date (at end of call), 8 characters
Time (at end of call), 8 characters
Number of seized trunk, 3 characters
Internal station number (max. 6 digits)
Incoming ring duration
Call duration, 5 characters
External station number (up to 25 digits if available)
Call charge pulse/amount, 11 characters (blank in U.S.)
Additional information (such as incoming call, outgoing call, transferred call, conference, DISA, call setup charges), 2 characters

The following data is always compressed prior to output:

ACCT (up to 11 digits)
MSN used (up to 11 digits for multi-device connections)
LCR access code (trunk access code, 6 digits)
LCR route used (path table, 2 digits)
Additional data in U.S.:
PRI Nodal Service
PRI WATS band
PRI Carrier Identification Code

Information element-contains the following call information:

Incoming connection, voice/3.1khz audio
Outgoing connection, voice/3.1kHz audio.
Incoming connection, other services
Outgoing connection, other services
Incoming connecting forwarded
Outgoing connection forwarded
Int/ext/ext conference with incoming connection/transit through external transfer
Conference with outgoing connection/transit through external transfer
Outgoing connection via call forwarding to external destination

Call information is output immediately when an incoming call is received-only used in external applications.

The above information elements have a special designation if DISA was involved in the call.

Options
 
All fields are predefined and cannot be changed except for the options mentioned in this section.  
The last four digits of the destination number can be suppressed in the call record. If selected, the last four spaces are filled with the symbol ?.
The Call Duration field can be suppressed from the record. If selected, this field is blank.
Incoming calls can be recorded. The default value is No (only outgoing calls are recorded.
A call record is started as soon as an incoming call starts ringing into the system.
Other configurable parameters: which RS-232 port is to be used for the CDRC output and the baud rate (2400, 9600, or 19200).

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
SW requirements 
Rel 1.0 or later 
General requirements 
Printer, call charge computer 
Number of calls buffered 
300 
150 
50 
50 
50 

Requirements and Conditions
Subject 
Requirement or Condition 
PC/printer failure, 
buffer full 
If the connected device fails, some records are buffered in the system and transmitted when the device is reactivated. If the buffer is full, all additional data records are lost. 
Timer for analog trunks 
A system pseudo-answer timer (Artificial End-of-Dial) is used when the call is placed over analog trunks without answer supervision to determine the beginning of the call record 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure CDRC 
2.  
11-3-1 => CDR - CDR, central - Print format 
3.  
11-3-2 => CDR - CDR, central - Stn. number format 
4.  
11-3-3 => CDR - CDR, central - Incoming call 
5.  
11-3-4 => CDR - CDR, central - Call duration 
6.  
11-3-5 => CDR - CDR, central - Print MSN 
7.  
Configure port for CDRC 
22-13- 2-1 => 1 to 3 System settings - CDR central 
8.  
Set baud rate 
22-13-1 => System settings - Baud rate 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Configure CDRC 
System status 
2.  
Call charges 
3.  
Output format 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Conduct a chargeable call 
2.  
The call charge details are transferred to the V.24 (RS-232) interface. 

Output formats

Compressed Output Format for Call Details - Output via Application Programming Interface (V.24) (RS-232)

---------------------------------------------------------------------------------------------------------------------------

                                                                                                   1         1
0        1         2         3         4         5         6         7         8         9         0         1
12345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890
--------------------------------------------------------------------------------------------------------------
1 Date (8 characters)
|       2 Time (8)
|       |       3 Trunk (3) 
|       |       |  4 Internal station number (6)
|       |       |  |     5 Ring duration (5)
|       |       |  |     |    6 Call duration (8)
|       |       |  |     |    |       7 Station number (25)
|       |       |  |     |    |       |                        8 Call charge pulses (11) (blank in U.S.)
|       |       |  |     |    |       |                        |          9 Information element (2)
|       |       |  |     |    |       |                        |          | 10 ACCT (11)
|       |       |  |     |    |       |                        |          | |          11 MSN (11)
|       |       |  |     |    |       |                        |          | |          |          12 Seizure code (5)
|       |       |  |     |    |       |                        |          | |          |          |    13 LCR route (2)
|       |       |  |     |    |       |                        |          | |          |          |    |  ...
|       |       |  |     |    |       |                        |          | |          |          |    |    ...
V       V       V  V     V    V       V                        V          V V          V          V    V
11.12.9308:23:23  4    16     00:05:2302317324856                       12 2                902725  841     (1)
11.12.9309:12:45  3    18     00:01:23834756                            34 212345678901                 2   (2)
11.12.9309:25:34  2    1100:34                                             1              (3) 
11.12.9310:01:46  1    12     00:12:5383726639046287127384               5 2        
11.12.9310:03:42  2    14     05:42:4338449434444495598376             245 2        
11.12.9310:23:24  2    15     00:02:221234567890123412????              83 2              (4)
11.12.9311:12:45  3    18     00:01:23834756                            34 2        
12.12.9312:23:34  3    1200:1500:03:12                                     1              (5)
12.12.9312:23:50  4    11     00:03:583844733399                         7 2        
12.12.9313:23:54  3    17     00:02:233844733399                         8 5              (6)
12.12.9314:05:24  3    18     00:01:23834756                            31 2        
12.12.9314:38:43  2    12     00:03:242374844                           63 2              (7a)
12.12.9314:43:33  3    12     00:00:255345545556                         5 2              (7b)
12.12.9314:44:12  2    12     00:12:122374844                           12 8              (7c)
12.12.9314:44:12  3    12     00:12:125345545556                        10 8              (7d)
12.12.9314:56:24  2    12     00:23:462374844                           84 2              (7e)
13.12.9309:43:52  1     5     00:01:0539398989983                       76 4              (8)
14.12.9312:23:34  1     600:1400:02:3427348596872347569036                 3              (9)
**  100 calls lost  **                                                                    (10)
15.12.9309:44:34  4    15     00:02:12189????                           23 2        
15.12.9309:56:33  3    14     00:05:451283394495                        28 2        
15.12.9312:20:26  1    12             0230298007766                        0              (11a)
15.12.9312:23:34  1    1200:3400:02:340230298007766                        1              (11b)
15.12.9313:43:25  3    15     00:05:2408972212345                          1              (12a)
15.12.9313:43:25  4    15     00:05:240231471154321                     74 9              (12b)
15.12.9313:45:28  4    18             0230298007252                        0              (13a)
15.12.9313:45:28  4    32             0230298007252                        0              (13a)
15.12.9313:45:28  4    16             0230298007252                        0              (13a)
15.12.9313:46:18  4    1600:50        0230298007252                        1              (13b)
01.01.9500:00:00  8                                                     23 2              (14)

Explanation of the sample entries shown on page 7-441:
(1) 
Outgoing connection from stn 16 on trunk 4 using the MSN "902725". End of call at 8:23:23 on 12/11/93. Duration of the call: 5 minutes, 23 seconds. Called number: 02317324856. Accrued call charge pulses (blank in U.S.): 12. The seizure code "841" was used for call setup. 
(2) 
Outgoing connection with 11-digit account code (ACCT) "12345678901". Route "2" was used for LCR. 
(3) 
Unanswered incoming call without station number (missing origin address, active station number suppression CLIR at calling station). 
(4) 
Outgoing connection with suppression of the last 4 digits. 
(5) 
Incoming connection with ringing and call duration. 
(6) 
Forwarded call. 
(7) 
Int/ext/ext conference: 
(7a) Stn 12 sets up a first external call on trunk 2 ("2374844"), 
(7b) Stn 12 sets up a second external call on trunk 3 ("5345545556"), 
(7c) Stn 12 is involved in a conference with trunk 2 and  
(7d) with trunk 3. 
(7e) Trunk 3 drops out of the conference. The call on trunk 2 is treated like a normal outgoing call. 
(8) 
Outgoing connection (other services). 
(9) 
Incoming connection (other services). 
(10) 
Loss message: 100 records were lost. 
Due to a problem such as the following: 
Connected device is turned off or suffers a power failure
Printer is out of paper
Printer is offline
Printer has a paper jam
CDRC output is interrupted by CDB output
Interface cable is defective or incorrect
In these or similar cases, the call records accumulated during this time are buffered in the system. The first 300 (OfficePro), 150 (OfficeCom) or 50 (OfficePoint and OfficeOne [not for U.S.]) records can be buffered.  
Additional records are only counted by the system and then discarded. If the connection can be restored to the connected device, a loss message indicating the number of lost records (that is,100 calls lost) is issued after the buffered records are output. 
(11) 
Incoming call with transmitted caller station number: 
(11a) Caller list: When the call arrives, an information line is immediately output indicating the date, time, trunk, station number, incoming external station number (if available), and information element "0" (used, for example, with a PC: start database search -> message appears on station's monitor). 
(11b) Station 12 accepted the call after a ringing duration of 34 seconds. This line is output at the end of the call. 
(12) 
Call forwarding with an external destination: 
(12a) Incoming call for station 15 on trunk 3 with transmitted station number, no ringing duration due to call forwarding (see 12b), 
(12b) Call forwarded (12a) to trunk 4 for station number 0231471154321, 74 call charge pulses (not for U.S.) have accrued for the forwarded call. 
(13) 
Incoming call to subscriber group (stations 18, 32, and 16): 
(13a) The three entered stations are called simultaneously; they are listed in the order in which they were entered in the group (the second station is listed first). 
(13b) The call was not accepted by any group member. After the call has ended, a line is output indicating the ringing duration for the last called or entered station. 
(14) 
Output after a power failure or reset: 23 call detail units on trunk 8 were present before the power failure. 
When a power failure or reset occurs, the call charges accrued for each trunk are stored in nonvolatile system memory (CDRT). 
The system checks for consistency between the output and internally stored data following a power failure or system restart. The system also checks to determine whether call charges are still stored that have not yet been output via the V.24 (RS-232) interface. If this is the case, the system outputs a data line using the format illustrated in the example (14) for each affected trunk: (output does not include station number). 
Compressed Output Format for Call Details - Output via LAN Interface

---------------------------------------------------------------------------------------------------------------------------

                                                                                                   1         1
0        1         2         3         4         5         6         7         8         9         0         1
12345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890
--------------------------------------------------------------------------------------------------------------
1 Date (8 characters)
|        2 Time (8)
|        |        3 Trunk (3) 
|        |        | 4 Internal station number (6)
|        |        | | 5 Ring duration (5)
|        |        | | | 6 Call duration (8)
|        |        | | | |        7 Station number (25)
|        |        | | | |        |           8 Call charge pulses (11) (blank in U.S.)
|        |        | | | |        |           |  9 Information element (2)
|        |        | | | |        |           |  | 10 ACCT (11)
|        |        | | | |        |           |  | |           11 MSN (11)
|        |        | | | |        |           |  | |           |      12 Seizure code (5)
|        |        | | | |        |           |  | |           |      |   13 LCR route (2
|        |        | | | |        |           |  | |           |      |   |  ...
|        |        | | | |        |           |  | |           |      |   |    ...
V        V        V V V V        V           V  V V           V      V   V  
13.12.99;08:23:23;4;16;;00:05:23;02317324856;12;2;12345678901;902725;841;; 

---------------------------------------------------------------------------------------------------------------------------

 
Call detail records can be output via a LAN interface using two different settings: 
DOS mode (carriage return (CR), line feed (LF)) = default or UNIX mode (line feed (LF)) at the end of a call data record.
Separators (";" = default or "|") between the logical elements of a call data record; the record is no longer position-oriented.

Table 7-11 Compressed Output Format-Explanation of Output Fields (Sheet 1 of 6)

Field
position 
Fields 
(V.24 output only) 
Definition 
Number of characters 
Orientation 
1 to 8 
Date at end of call: DD.MM.YY  
(DD = day, MM = month, YY = year) 
Left 
9 to 16 
Time at end of call segment or an unanswered incoming call: hh:mm:ss 
(hh = hours: value range 00 - 23, mm = minutes: value range 00 - 59, ss = seconds: value range 00 - 59) 
Left 
17 to 19 
Trunk: Trunk number 
Value range 1 - 120 
Right 
20 to 25 
Station: Internal station number 
Value range: 000000 - 999999 (missing digits are replaced by spaces.) 
In the case of unanswered calls, this is the last station called (as in a hunt group, call forwarding, call forwarding-no answer). With group call, this is the last station entered. In the case of answered calls, it is the station that accepted the call. A programmed SNO prefix (with networking only) is not output. 
If the internal numbering was converted to a maximum 6-digit numbering plan, the converted station number is output. 
Right 
26 to 30 
Ringing duration of an incoming external call: mm:ss 
(mm = minutes: value range 00 - 59, ss = seconds: value range 00 - 59) 
The system displays all incoming calls as long as the output of ringing duration has been configured in the system. If a counter overflow occurs (duration > 59:59), "59:59" is output. A change in date or time during system operation can result in this situation. 
Left 
31 to 38 
Duration of the call or call segment: hh:mm:ss  
(hh = hours: value range 00 to 23, mm = minutes: value range 00 to 59, ss = seconds: value range 00 to 59) 
If a connection has not been established for an incoming call, 8 spaces are output here. If a counter overflow occurs (duration > 23:59:59), "23:59:59" is output. 
Left 
39 to 63 
Dialed or received external station number (if available): nnnnnnnnnnnnnnnnnnnnnnnnn  
(n = dialed or received characters: value range: 0 - 9, *, #, ?) 
Output occurs for incoming and outgoing calls (if available). With outgoing calls, the dialed station number or, if available, the station number transmitted via COLP is displayed. In the case of an active data protection function, the last four digits dialed are replaced by the symbols ????. If no station number information is available, 25 spaces are output. 
25 
Left 
64 to 74 
Call charge pulses for a call segment: zzzzzzzzzzz (blanks in U.S.) 
(z = digit: value range 0 - 9) 
Up to and including Release 2.0: Generally, call charge amounts are output in Austria. 
As of Release 2.2, you can select either call charge pulses or call charge amounts.  
 
Use the call charge factor, which is defined as a currency amount (including a mandatory surcharge) for each call charge unit or pulse, to convert call charge pulses to monetary amounts (see Section 7.14.11, Call-Charge Display With Currency (Not for U.S.)). 
Setting the call charge factor: 
With calculation detail: call charge factor = 100% + mandatory surcharge
Without calculation detail: call charge factor = amount/unit + mandatory surcharge
Hicom records the call charges with or without a surcharge depending on the calculation detail (Section 7.14.11):  
The system outputs the data whenever charges accrue for the call segment (even when calls are transferred). If no call charge information is available, these 11 positions remain blank.  
11 
Right 
75 to 76 
Information element: additional information 
Value range: 0 - 9 
Meaning: 
1 = Incoming connection (voice/3.1 kHz audio call)
2 = Outgoing connection (voice/3.1 kHz audio call)
3 = Incoming connection (other services)
4 = Outgoing connection (other services)
5 = Incoming connection forwarded
6 = Outgoing connection forwarded
7 = Int/ext/ext conference with incoming connection/transit through external transfer
8 = Conference with outgoing connection/transit through external transfer
9 = Outgoing connection via call forwarding to an external destination
0 = Call information (caller list) is output immediately when an incoming call is received (output can be suppressed). This can be used, for instance, for a database search by a PC. When multiple stations are called, a line is output for each individual station (without ring duration, call duration, call detail information).
+50 = In each case, the offset as a code for DISA calls
+20 = In each case, the offset as a code for call setup charges
Right 
10 
77 to 87 
Account code (ACCT) entered by the user for this call: ppppppppppp  
(p = ACCT digit: value range 0 - 9) 
If an ACCT has not been entered, 11 spaces are output. If the ACCT is shorter than 11 digits, the remaining characters are filled with spaces. 
11 
Left 
11 
88 to 98 
MSN used: mmmmmmmmmmm 
(m = MSN digit: value range 0 - 9) 
Information is displayed if the user has programmed an MSN key. Non-existent characters are replaced by spaces. If MSN information is not available (as in a point-to-point connection), 11 spaces are output instead of these characters. 
11 
Right 
12 
99 to 103 
Seizure code used, access code: bbbbb 
(b = digit of the seizure code: value range 0 - 9) 
Non-existent characters are replaced by spaces. 
Right 
13 
104 to 105 
LCR route used: rr 
(r = digit of the dialed route: value range 0 - 9) 
Non-existent characters are replaced by spaces. 
Right 
14 
106 to 107 
PRI nodal service: nn 
(n = digit: value range 0 - 9) 
Non-existent characters are replaced by spaces. 
Right 
15 
108 
PRI WATS band: w 
(w = digit: value range 0 - 9) 
If no information is available, a space is output. 
16 
109 to 112 
PRI Carrier Identification Code (CIC): cccc 
(c = CIC digit: value range 0 - 9) 
Non-existent characters are replaced by spaces. 
Right 
14 
106 to 107 
U.S.-specific fields are filled with blanks in other countries.  
Right 
15 
108 
16 
109 to 112 
Right 
17 
113 to 114 
End of line control character 
(carriage return [CR], line feed [LF]) 
Long Output Format for Call Data
 
The header in the long output format (Figure 7-13) is output in the language used across the system. 
After 62 lines have printed (including header), a form feed (FF) is carried out and the next page begins with a header. 

---------------------------------------------------------------------------------------------------------------------------

Date     Time      Trk   Stn Call  Duration Station number             Amount I

11.12.93 08:23:23   4     16       00:05:23 02317324856                20,23  2 
11.12.93 09:12:45   3     18       00:01:23 834756                      0,69  2 
11.12.93 09:25:34   2     11 00:34                                            1 
11.12.93 10:01:46   1     12       00:12:53 83726639046287127384      413,69  2 

---------------------------------------------------------------------------------------------------------------------------

Table 7-12 Long output format - explanation of output fields

Field 
Fields 
Definition 
Number of characters 
Orientation 
Date 
1 to 8 
Left 
Time 
10 to 17 
Left 
Trk 
19 to 21 
Right 
Stn 
23 to 28 
Right 
Call 
30 to 34 
Left 
Duration 
36 to 43 
Left 
Station
number 
45 to 64 
Dialed or, if available, the received external station number: nnnnnnnnnnnnnnnnnnnn  
(n = dialed or received character: value range 0 - 9, *, #, ?) 
20 
Left 
Amount 
66 to 76 
Call charge amount for a call segment: zzzzzzzzzzz (blank spaces in U.S.) 
(z = digit: value range 0 - 9) 
Output always occurs when call charges accrue for the call segment (even with transferred calls). If no call detail information is available, these 11 characters are filled with spaces. A comma (,) separates the amount from the decimal places. 
11 
Right 
78 to 79 
Right 
80 to 81 
End of line control character 
(carriage return [CR], line feed [LF]) 

7.14.9 Toll Fraud Monitoring

Definition

This feature can provide the customer with protection against toll fraud.

In the case of trunk-to-trunk connections, the customer can detect a possible fraudulent use by monitoring outgoing trunk calls.

When connection times exceed a defined duration, an indication is displayed on the attendance console (AC). If necessary, the connection can be released by means of a procedure.

No default time (Toll Fraud monitoring timer) is specified for this feature; that is, the attendant console will not be alerted unless the timer is set to a specific value.

Operation

If a trunk-to-trunk connection (for example a connection set up via DISA) exceeds the system timer defined by Toll Fraud monitoring timer, a display message is sent to the Attendant position.

The attendant is presented with the following display: Time exceeded Clear Error Message?. The attendant first scrolls to find the number of the trunks involved in the call and can release the trunks. On the Memory telephone, there is a cursor to select the individual line. Or, after taking note of the numbers, the attendant clears the error message and can invoke the Release Trunk feature to clear the connection at a later time, if appropriate.

The attendant invokes the Release Trunk feature from an idle state by dialing the default access code *43 or by pressing the Program/Service key and scrolling to and selecting the prompt *43=Release trunk?. The attendant is then prompted to enter a trunk number. After entering the trunk number from above, the connection is released.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
SW requirements 
Rel 1.0 or later 

Configuration Options

This feature can be configured using Hicom Assistant E and a special password.

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Options 
2.  
System parameters 
3.  
Time parameters 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Set up an outgoing connection (station has external call forwarding) using direct inward dialing and the DISA function. 
2.  
When the timer expires, the message Time exceeded appears on the AC display 

7.14.10 Printer Pipe Mode (V.24 [RS-232] Range Extension for Call Data)

Definition

This feature outputs call charges to the optiset E control adapter. Only one printer pipe mode can be active in a system, and only one call detail recording (CDR) output can be supported in a system (via RS-232 or the optiset E control adapter).

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
SW requirements 
Rel. 2.2 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
Settings 
The parameters for call data output to the optiset E control adapter are permanently set to 9600,N, 8, 1. 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
22-13 => V24 configuration 
2.  
2 => Select CDRC, CDRS, CDRT, or CDRA 
3.  
1 => Select UP0/E port for control adapter 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Call charges  
2.  
Output format 
3.  
Port assignment 
4.  
UP0/E port=station number with control adapter 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Conduct a chargeable call. 
2.  
If CDRC is set, a call data record appears on the output device (such as the printer) at the end of the call. 

7.14.11 Call-Charge Display With Currency (Not for U.S.)

Definition

Call charge information received with the AOC (advice of charges) feature during external calls on digital trunks appears on the telephone display, provided that the carrier makes this information available.

The public network supports the following AOC types:

AOC-D = Charging information during the call
AOC-E = Charging information at the end of a call
AOC-S = Charging information at call setup

With AOC-D and AOC-S, digital exchanges can also transmit currency amounts that are then added to the call data evaluated in the system. These amounts are not multiples of the call charge pulses or call detail units; they are actual currency amounts.

The new calculation accuracy parameter helps avoid inaccuracies from arising when recording the call data. It determines

The number of decimal points the system uses for evaluating the call data = minimum currency amount.
The maximum number of currency amounts added up in memory = maximum total currency amount.

Set the Calculation accuracy parameter so that the system accuracy is equal to the accuracy of the currency amounts transmitted by the ISDN exchange. If the maximum of three decimal places is insufficient, the system automatically rounds up the number to the next unit. The following values are possible:
Calculation Accuracy 
Minimum Currency Amount 
Maximum Currency Amount 
(Pounds Sterling) 
1 x 10-3 = 0.001 
1 x 10-3 x (232 - 1) =
around 4.3 million 
1 x 10-2 = 0.01 
1 x 10-2 x (232 - 1) =
around 43 million 
1 x 10-1 = 0.1 
1 x 10-1 x (232 - 1) =
around 430 million 
(Italian Lira) 
1 x 100 = 1 
1 x 100 x (232 - 1) =
around. 4.3 billion 

If you set Calculation accuracy = delete, the system switches back to evaluating call data in the form of call-charge pulses.

You cannot use Hicom arithmetic units if the digital exchange supplies call charge pulses.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
Start  
Feature available in 
x 
x 
x 
x 
x 
SW requirements 
Rel. 2.2 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
Plus Products 
Select the factor for converting call detail units to currency amounts as follows:
Conversion factor =  
(call charge factor in %) / (100 x 10calcuation accuracy

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure the calculation accuracy, call charge factor 
2.  
11-9 => Precise currency 
3.  
11-4 => Call charge factor 
4.  
Delete call charge data 
5.  
11-1-1 => View CDR/station (delete) 
6.  
11-2-1 => View CRD/station (delete) 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Configure the calculation precision, call charge factor 
System status 
2.  
Call charges 
3.  
Factors 
4.  
Delete the call data 
System status 
5.  
Call charges 
6.  
Delete call charges at station 
7.  
Delete call charges per trunk 
8.  
Transfer call charge data (PC -> Hicom) 
Transfer 
9.  
Communication 
10.  
Read/write CDB - Mark call charges 

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