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Definition
Within call management, two call allocation tables are provided for incoming calls on analog or digital trunks. One of these tables is evaluated for day service and the other for night service. These tables define the station to which a call should be forwarded. This feature can also be used to assign a trunk to a specific station.
The Ringing Assignments screen in Hicom Assistant E Office is used to determine which stations (or groups) are assigned to each of the system trunks. Each port is assigned a call number in the Stations/Groups: Line Assignments table. This call number can be the internal call number of an active or an inactive station or group. Different call numbers can be assigned for day and for night. The call number in this table tells the system that when a call comes in through that port, it should be signaled, not at this station, but according to the Call Destination List for this station.
Refer to Section 7.3.4, Call Management (CM) for details.
Model-Specific Data
Requirements and Conditions
Configuration Options
This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.
Configuring the Feature Using Hicom Assistant T
Configure the feature using Hicom Assistant T as follows:
Step |
Action |
---|---|
1. |
Configure call allocation |
2. |
16-16 => Incoming calls - Call alloc. day |
3. |
16-17 => Incoming calls - Call alloc. night |
4. |
16-18 => Incoming calls - Call FWD - no ans |
Configuring the Feature Using Hicom Assistant E
Configure the feature using Hicom Assistant E as follows:
Step |
Action |
---|---|
1. |
Configure call allocation Options |
2. |
Incoming calls |
3. |
Ringing assignment per line |
Testing the Feature
Check the feature for error-free functioning as follows:
Step |
Action |
---|---|
1. |
In the case of analog trunks, assign the trunk to one station in call management. |
2. |
Call the analog trunk via the central office. The station entered in call management rings. |
Definition
Users can administer a personal list of internal station numbers that are also called when their stations are signaled.
In this list, users can also enter their own station numbers. They might do this, for example, if a station number is permanently routed to another station (executive/secretary).
This feature is available to all types of telephones.
A feature button can be programmed on the optiset E telephones to activate/deactivate the feature. More than one Group Ringing button can be programmed on one telephone to allow for different variations. More than one button can be activated at one time, however, the maximum number telephones to ring cannot exceed five.
The Forwarding screen is one of three screens in the System Status pathway in Hicom Assistant E Office that provides station-specific (rather than system-specific) status information. You can use the Call Forwarding screen to see if a station has a Ring Group activated or if it is part of a Ring Group.
This feature can be activated/deactivated via a DISA connection by its own station user or for another user with the aid of the feature Associated Services.
Group Ringing can be invoked during a conversation by following the above procedure using the Program/Service key.
If the feature is used frequently, the user can place the feature on a vacant button on the telephone. The feature button name is Ringing Group On in the button menu. When the feature is active, the LED is lit.
In Release 2.2 and later, there is a new station flag (no group ringing on busy), which is set for a station with group ringing programmed, It determines which stations in a call ringing groups receive a call when the primary telephone (the one activating the feature) is busy, and which ones do not.
If the same station or smartset is in the call ringing group of more than one master telephone, the flag applies to all calls signaled at this station or smartset.
If the flag is not set, group ringing always takes place, provided that the station in the call ringing group is available (default).
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If the primary telephone is available, group ringing takes place immediately |
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If the primary telephone has activated call waiting, group ringing takes place after a 5-second delay. |
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If the primary telephone cannot receive a call, or if call waiting is inactive, call ringing does not take place. |
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
x |
x |
x |
HW requirements |
- |
- |
- |
- |
- |
SW requirements |
Rel. 1.0 or later |
Requirements and Conditions
Configuration Options
This feature does not have to be explicitly configured.
Testing the Feature
Check the feature for error-free functioning as follows:
Step |
Action |
---|---|
1. |
Activate group ringing on an internal station (*81 + station number). |
2. |
Place a call to this station. |
3. |
The station in the call ringing group also rings. |
Definition
Night answer forwards all calls that reach the attendant console to a predefined destination. Users can define either an individual station or a group as a destination. Users can also use a central bell in conjunction with night answer to alert any personnel (night shift) to night calls.
Hicom 150 E Office distinguishes between day service, fixed night answer, and variable night answer.
In the case of day service and fixed night answer, incoming external calls follow the tables and call destination lists entered in CM for day service and night answer, regardless of the station type.
With variable night answer to a voice station, calls follow the call destination lists for fixed night answer and are then intercepted by the variable night station. All other call destinations for fixed night answer are considered to be invalid and are replaced by the variable night station. As a result, the system behaves in every respect in the same way as it would for call forwarding to a night destination.
A list for night answer controls external DID calls. This method is also known as assigned night answer because it enables users to assign different night destinations to individual lines.
Night Service
The Night Service function defines how calls are handled when the system is placed in night service mode.
The maximum number of stations that can be authorized to place the system into night service is five. The list can be changed via Hicom Assistant E Office (Authorized Station for Night Service list).
An Intercept station can also be defined for Night Service. This station does not need to be the same station called during Night Service. This intercept position can be an individual station or a group. Separate intercept positions can be entered for day calls and for night calls. The Night Intercept position will intercept the same type of calls as the Day Intercept position. The Day Intercept position can be programmed to intercept any or all of the following types of calls:
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no answer |
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busy |
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wrong number |
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incomplete |
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recall |
System Administration assigns which trunks ring into which station (See Call Management) in Day mode and in Night mode. When the system is switched to night service, the system checks against the Call Allocation - Night list in Hicom Assistant T (Ringing Line Assignments list in Hicom Assistant E Office) to see where to send the incoming call. The destinations can be either an individual station or a group.
Users can also use a central bell in conjunction with Night answer to alert any personnel (night shift) to night calls. In Call Management, an additional station can be called by means of the Additional call number entry shown as Second Target in Call Destination Lists in Hicom Assistant E Office. This entry supports the common ringer function. An actuator (relay) or an additional extension at which a call is also to be signaled is entered here. The last field Type defines when ringing assignment takes place (immediate or after CF timeout).
The night bell (instead of a telephone) may be physically connected to the station interface, in which case, the night bell can be answered by dialing the station number or by call Pick up, if so configured.
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An external night bell adapter may be required to prevent excessive current from damaging the station interface. |
A Night answer station can be any type of telephone, providing their COS allows, at minimum, for incoming calls.
When in Night mode, all stations use the Night COS table. The table, similar to the Day COS table, also has 15 classes to choose from. (Refer to Section 7.7.10, Configurable Toll Restriction for details).
A variable night station (universal night answer position) can be specified. The variable night station can be configured by any of the stations authorized to place the system in Night Service mode.
This feature can be activated/deactivated via a DISA connection by the station user.
If the feature is used frequently, the user can place the feature on a vacant button on the telephone. The feature button name is Night answer on in the button menu. During programming of the button, it can be configured to activate the default destination(s) or a variable destination. The variable destination can still be overwritten by the access code. In either case, the LED on the key remains lit.
Night Service Security
To prevent unauthorized deactivation of Night Service (returning the system to its normal day COS toll Restriction scheme), the authorized user can activate Individual Telephone Lock at the telephone (*66+PIN).
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If there are several authorized stations, they must all activate Telephone Lock to ensure security. |
Operating the Feature
Refer to Night Service operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000).
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
x |
x |
x |
HW requirements |
- |
- |
- |
- |
- |
SW requirements |
Rel. 1.0 or later |
Requirements and Conditions
Configuration Options
This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.
Configuring the Feature Using Hicom Assistant T
Configure the feature using Hicom Assistant T as follows:
Configuring the Feature Using Hicom Hicom Assistant E Office
Configure the feature using Hicom Hicom Assistant E Office as follows:
Testing the Feature
Check the feature for error-free functioning as follows:
Step |
Action |
---|---|
1. |
Activate night answer. |
2. |
Dial the system number via the central office. |
3. |
The call arrives at the night station. |
Definition
With direct inward dialing (DID), an incoming call can reach a station without intervention by the attendant console.
This feature is handled in call management. The internal and external numbering systems are defined in the numbering plan.
Public Networks require that DID calls to a station that is out of service, or is otherwise unreachable (for example, do not disturb) must be intercepted to a station, an answering position, or to an announcement device. It is therefore necessary to program intercept destinations for DID stations.
In Hicom Assistant E Office and Hicom Assistant T, the DID number corresponding to an internal call number can up to 11 digits in length.
For an incoming call on an ISDN PRI line, the PBX number is blanked out to the left of the incoming call number. The remaining portion of the call number is interpreted by the system as a DID number.
DID calls can appear on MUSAP keys. Refer to Section 7.6.5, Selective Seizure of a DID Number Using a MUSAP Key.
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
x |
x |
x |
HW requirements |
Outside of U.S.: S0 trunk board |
||||
SW requirements |
Rel. 1.0 or later |
Requirements and Conditions
Subject |
Requirement or Condition |
---|---|
Entrance telephone, MOH, room monitor, speaker telephone type |
These stations cannot be reached from the outside by direct inward dialing. |
Configuration Options
This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.
Configuring the Feature Using Hicom Assistant T
Configure the feature using Hicom Assistant T as follows:
Configuring the Feature Using Hicom Assistant E Office
Configure the feature using Hicom Assistant E Office as follows:
Testing the Feature
Check the feature for error-free functioning as follows:
Step |
Action |
---|---|
1. |
Place a DID call to a user via the central office. |
2. |
The dialed user answers the call (talk state). |
3. |
Terminate the call. |
Definition
For users to seize one of the system DID numbers for outgoing calls, they must either use a procedure or configure a multiple station appearance (MUSAP) key. This key is assigned a DID number in the system. However, pressing this key is not sufficient for seizure. The trunk group, trunk, or Prime Line must be suffix-dialed for seizure to occur.
For incoming calls, the MUSAP key functions as a call key. The LED is activated in the same way as for trunk keys, call keys, or DSS keys, depending on the status of the trunk key to which it is connected. Features such as toggle and consultation hold are possible.
For outgoing calls, the MUSAP key functions as a call key after the external seizure is completed.
A MUSAP key is used as a target location for incoming DID calls from the public network. The key can also be used as a target for incoming calls from a CorNet-N location. If the station is assigned a MUSAP key, the DID number associated with the key is sent to the ISDN Public Network on BRI and PRI outgoing calls.
Up to 10 MUSAP keys can be programmed on the same station to support rollover buttons for additional calls to the same DID number. A maximum of 10 MUSAP and/or Call Keys can be programmed on an optiset E.
The MUSAP key can be installed by the user on the telephone through the following procedure:
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*91 to program key |
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select the key which will be the MUSAP key |
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scroll to the button called Assign stn. no |
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Enter the 3-digit call number corresponding to the DID number |
Model-Specific Data
Requirements and Conditions
Subject |
Requirement or Condition |
---|---|
MUSAP |
MUSAP keys do not seize trunk groups directly. After you press the key, you must dial the trunk group separately. |
Configuration Options
This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.
Configuring the Feature Using Hicom Assistant T
Configure the feature using Hicom Assistant T as follows:
Step |
Action |
---|---|
1. |
Configure MUSAP key *91 => Access key programming. |
2. |
Press the key to be assigned. |
3. |
Assign Assign stn. no. to the key selected. |
Configuring the Feature Using Hicom Assistant E Office
Configure the feature using Hicom Assistant E Office as follows:
Step |
Action |
---|---|
1. |
Configure MUSAP key Options |
2. |
Set up station |
3. |
Key programming |
Testing the Feature
Check the feature for error-free functioning as follows:
Step |
Action |
---|---|
1. |
Use a procedure to assign a station number. |
2. |
Place an outgoing call. This number is transmitted in the outgoing direction. |
Definition
When an internal station receives an external call, the direct inward dialing (DID) number that the caller originally dialed is displayed. A variety of acoustic signaling methods are also available to signal the call. The LED assigned to the appropriate MUSAP key also signals the call.
Three different types of acoustic signaling are possible depending on the telephone:
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For optiset E telephones: |
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Ring type 1 (double ring) = External trunk call |
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Ring type 2 = (triple ring) = External trunk call 2 |
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Ring type 3 (short/long/short) = External trunk call 3 |
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For analog telephones (Release 2.2 and later): |
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Ring type 1 (double ring) = External trunk call (same as optiset E) |
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Ring type 2 = Recall |
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Ring type 3 = Doorbell ring |
Ring cadence settings are country-specific.
For U.S. Only: External cadences for optiset E telephones
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
x |
x |
x |
HW requirements |
UP0/E station or analog station |
||||
SW requirements |
Rel. 1.0 or later |
Requirements and Conditions
Subject |
Requirement or Condition |
---|---|
Signaling |
Not for S0 stations (not for U.S.). |
Configuration Options
This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.
Configuring the Feature Using Hicom Assistant T
Configure the feature using Hicom Assistant T as follows:
Configuring the Feature Using Hicom Assistant E Office
Configure the feature using Hicom Assistant E Office as follows:
Step |
Action |
---|---|
1. |
Configure MUSAP key Options |
2. |
Set up station |
3. |
Key programming |
4. |
Configure signaling type Options |
5. |
Set up station |
6. |
Station |
7. |
Parameter |
8. |
Flags |
Definition
Direct inward system access (DISA) enables users to use features in the Hicom 150 E Office system via an external connection. External callers must enter a password to gain access to the system. They can then use certain system features just like an internal user. They can also set up an outgoing external seizure via the incoming external connection.
Users can use the following features via DISA:
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Direct services for internal stations: Send message texts, relay on/off, night answer on/off, advisory message on/off, group ringing on/off, telephone lock on/off, do not disturb on/off, call forwarding on/off, leave/join hunt group, reset services. |
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Associated services: Advisory message on/off, group ringing on/off, telephone lock on/off, do not disturb on/off, call forwarding on/off, leave/join hunt group, reset services. |
As of Release 2.2 (SMR-J), an internal station can also be reached via DISA. In the case of a fixed numbering plan (such as in France), virtual networking is also possible.
The DISA access line can be configured as dedicated, or it can be accessed during day or night operation; these parameters are set in the General Flags of Lines/Networking/Parameters tabs in Hicom Assistant E Office; in the DISA day/night field, code receiver (CR) parameters can be configured for each line.
One of the following options may be selected:
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Line always has CR connected |
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Line has CR connected during day only |
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Line has CR connected during night only |
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Line has no CR connection |
The DISA trunk is released at the completion of each function/feature. The user must reenter the system if another function needs to be accomplished.
The stations authorized to access the system via DISA must first be configured in System Administration. Refer to Configuring the Feature Using Hicom Assistant T on page 7-184 or Configuring the Feature Using Hicom Assistant E Office on page 7-184.
A DISA trunk can be a DID number or a LS/GS trunk. If the DISA trunk is a DID number, this number is programmed in System parameters. The field allows up to 12 digits. If the trunk is LS/GS, the trunk is programmed in the Ringing Assignments.
A password is required to log onto the system. This password consists of the internal station call number and the Telephone Code lock PIN. Entry of the password is only acknowledged after a timeout or entry of the end symbol #. This selection is system-wide and is done in the System Parameters.
Operating the Feature
Refer to DISA (Direct Inward Station Access) operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000).
The calling station must be a DTMF device.
The external station dials the trunk directory number or DID number. The system automatically answers and returns a continuous tone. The external caller dials his or her internal station number followed by the Telephone Lock PIN number. Depending on the system parameter programmed in the system, the user dials the pound symbol (#) or waits to be automatically connected. The user dials the access codes for the function he or she wants to perform, or dials the external CO access code to seize an outgoing trunk.
If the PIN number is incorrect, the trunk is released.
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
x |
x |
x |
HW requirements |
- |
- |
- |
- |
- |
SW requirements |
Rel. 1.0 or later |
Requirements and Conditions
Configuration Options
This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.
Configuring the Feature Using Hicom Assistant T
Configure the feature using Hicom Assistant T as follows:
Step |
Action |
---|---|
1. |
Enter DISA authorization |
2. |
14-15 => Configure station - DISA |
3. |
Configure DISA |
4. |
34 -1 => DISA - Day, night |
5. |
34 -2 => DISA - DID number |
6. |
34 -3 => DISA - End-of-dialing criterion |
Configuring the Feature Using Hicom Assistant E Office
Configure the feature using Hicom Assistant E Office as follows:
Step |
Action |
---|---|
1. |
Enter DISA authorization Options |
2. |
Set up station |
3. |
Station |
4. |
Parameter |
5. |
Flags |
6. |
Configure DISA Options |
7. |
System parameters |
8. |
System settings |
Testing the Feature
Check the feature for error-free functioning as follows:
Step |
Action |
---|---|
1. |
Configure DISA. |
2. |
Call DISA number by DID. |
3. |
Activate call forwarding for a station by means of a DISA procedure. |
4. |
Call forwarding is activated for this station. |
Definition
Intercept forwards incoming calls to another destination. A call is intercepted if the original destination is invalid or if limitations exist.
Users can specify the following as intercept destinations:
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PC AC |
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Station |
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Hunt group |
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Announcement (external announcement device) |
If an intercept position or AC is configured in the system, calls are routed to this intercept position during an intercept. If an intercept position has not been configured, intercepted calls are signaled at the station that has a call assignment for the intercepted trunk.
During intercepts, call management is entered using the intercept station as the basis. If the intercept position cannot be reached, the call is signaled at a night bell, if entered, or the call waits in a queue at the intercept position.
Users can activate the intercept feature under the following conditions:
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Intercept no answer |
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Intercept busy, if no additional forwarding is possible. |
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Intercept if incomplete or invalid number dialed |
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Intercept if no number dialed |
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Intercept with Serial FWD |
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Codelock Diversion |
One intercept position can be configured for Day operation. During Night Service, the same destination or a different destination can be configured as the intercept position.
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
x |
x |
x |
HW requirements |
- |
- |
- |
- |
- |
SW requirements |
Rel. 1.0 or later |
Requirements and Conditions
Subject |
Requirement or Condition |
---|---|
Hunt group |
Intercepts cannot extend beyond a hunt group; the call is forwarded to the first hunt group station and always remains in the hunt group. |
Release |
Calls with the service ID data service (ISDN message) are released, not intercepted. |
Incomplete dialing |
Not evaluated in the case of a central intercept position. |
Tenant service |
When a tenant service is configured (see Section 8.50, Tenant Services (Not for U.S.) or Section 8.51, Tenant Services (for U.S. Only)), users can only configure intercepts on a cross-system basis. This means that intercept no answer (for example) applies to all system users. |
Configuration Options
This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.
Configuring the Feature Using Hicom Assistant T
Configure the feature using Hicom Assistant T as follows:
Step |
Action |
---|---|
1. |
Configure intercept |
2. |
16-12 => Incoming calls - Intercept, day |
3. |
16-13 => Incoming calls - Intercept, night |
4. |
16-14 => Incoming calls - Intercept mode |
Configuring the Feature Using Hicom Assistant E Office
Configure the feature using Hicom Assistant E Office as follows:
Step |
Action |
---|---|
1. |
Configure intercept Options |
2. |
System parameters |
3. |
Diversion criteria |
Testing the Feature
Check the feature for error-free functioning as follows:
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Intercept busy
|
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Intercept if incomplete or invalid number dialed
|
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Intercept if no number dialed
|
Definition
This feature enables users to use direct inward dialing (DID) on non-DID trunks such as analog trunks. This type of pseudo-DID is achieved by suffix-dialing dual-tone multifrequency (DTMF) digits.
External calls that reach the system via this feature are released after a timeout if they are not answered. This prevents analog trunks from freezing up. The timer Release if no dialing is activated when the trunk answers. Default time is 10 seconds.
An announcement lets callers know that they can use DID. A customized announcement is available in the system. This feature requires an external announcement device.
The LS/GS trunk must be flagged as DTMF DID for proper operation. Refer to Configuring the Feature Using Hicom Assistant T on page 7-191 or Configuring the Feature Using Hicom Assistant E Office on page 7-191.
Operating the Feature
The user calls the trunk number flagged as DTMF DID. The system answers. No tone is presented to the user. The user dials the station number and is connected. If the call is not answered within 60 seconds (not variable) the trunk is automatically released.
If a recorded announcement has been configured for callers, the caller can be presented with an audio message and can start dialing. During the announcement a Code Receiver is on line to detect dialing.
The announcement device is connected to an analog port and must be able to present an open loop to the system at the end of the message.
Refer also to Section 7.6.10, Announcement Before Answering.
Model-Specific Data
Requirements and Conditions
Subject |
Requirement or Condition |
---|---|
DTMF DID |
If the incoming call is not answered within 60 seconds, the trunk is released. |
Intercept |
The trunk is released 30 seconds after the call is intercepted. |
Configuration Options
This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.
Configuring the Feature Using Hicom Assistant T
Configure the feature using Hicom Assistant T as follows:
Step |
Action |
---|---|
1. |
Configure DTMF DID |
2. |
16-20 => Incoming calls - Analog DID |
Configuring the Feature Using Hicom Assistant E Office
Configure the feature using Hicom Assistant E Office as follows:
Step |
Action |
---|---|
1. |
Configure DTMF DID Options |
2. |
Trunks/networking |
3. |
Double-click on trunk parameters |
4. |
Analog trunk flags |
5. |
Click on DTMF DID |
Testing the Feature
Check the feature for error-free functioning as follows:
Step |
Action |
---|---|
1. |
Seize the trunk and dial the analog trunk. |
2. |
Suffix-dial the DID number. |
3. |
The DID station rings. |
Definition
This feature plays an announcement for external callers from an optional external announcement device. This applies to both analog and digital trunks.
The announcement can be played either parallel to ringing or only if the call is placed in the announcement device queue. The announcement begins after a programmable period and can be heard by several callers simultaneously.
Users can configure an announcement before answering to relieve an intercept station. For this purpose, users connect an announcement device, which is capable of answering an incoming call and forwarding it to a specific station. This feature is configured with call management.
Users must configure the subscriber ports that connect to announcement devices as answering machines. If the announcement device is connected to an analog port and it must be able to present an open loop to the system at the end of the message.
The UCD feature can also be used to start the announcement only after a programmable period. The announcement can be heard by several callers simultaneously.
The feature can be used to present callers with a company message before being answered, for example, by the Attendant or by a group.
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
x |
x |
x |
HW requirements |
TIEL or anlaog port |
Analog port |
|||
SW requirements |
Rel. 1.0 or later |
||||
No. of callers who can hear an announcement simultaneously |
30 |
30 |
30 |
30 |
30 |
Requirements and Conditions
Subject |
Requirement or Condition |
---|---|
Group/station |
If the announcement port is entered as a call forwarding-no answer destination, the appropriate announcement is played if the group or station is busy. The call is then forwarded to the next station or the programmed intercept criteria apply. |
Configuration Options
This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.
Configuring the Feature Using Hicom Assistant T
Configure the feature using Hicom Assistant T as follows:
Step |
Action |
---|---|
1. |
Configure announcement before answering |
2. |
25-1 => Announcement device - Announcement device |
3. |
25-2 => Announcement device - Announcement type |
4. |
25-3 => Announcement device - Ann. before answer |
Configuring the Feature Using Hicom Assistant E Office
Configure the feature using Hicom Assistant E Office as follows:
Step |
Action |
---|---|
1. |
Configure announcement before answering Options |
2. |
Connections |
3. |
Announcement equipment |
Testing the Feature
Check the feature for error-free functioning as follows:
Step |
Action |
---|---|
1. |
Configure announcement before answering. |
2. |
Dial the system from an external telephone. |
3. |
The announcement plays. |
Definition
This feature provides for automatic release of incoming collect calls; users can configure it individually for each analog trunk (loop start). If this feature is enabled for a trunk, the system opens the loop for 2 s (default value) one second (default value) after an incoming call is accepted. This ensures that collect calls are released in the network, while other calls continue unaffected.
Model-Specific Data
Subject |
Pro |
Com |
Point |
One |
Start |
---|---|---|---|---|---|
Feature available in |
x |
- |
- |
- |
- |
HW requirements |
Analog trunk (loop start) |
- |
- |
- |
- |
SW requirements |
Rel. 1.0 or later |
- |
- |
- |
- |
Requirements and Conditions
Subject |
Requirement or Condition |
---|---|
Collect call barring per trunk |
Only available in Brazil. This setting is ignored in all other countries. |
Configuration Options
This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.
Configuring the Feature Using Hicom Assistant T
Configure the feature using Hicom Assistant T as follows:
Step |
Action |
---|---|
1. |
Configure collect call barring per trunk |
2. |
16-21 => Incoming calls - Collect protection per CO line |
Configuring the Feature Using Hicom Assistant E Office
Configure the feature using Hicom Assistant E Office as follows:
Step |
Action |
---|---|
1. |
Configure collect call barring per trunk Options |
2. |
Lines/networking |
3. |
Parameters |
4. |
Loop start flags |
Definition
This features allows automatic release of incoming collect calls. Users can configure it separately for each station, even in combination with functions such as call forwarding, call pickup, or intercept.
Users can also program collect call barring system-wide. This applies if a caller dials a hunt group instead of an individual station or misdials a number.
Model-Specific Data
Subject |
Pro |
Com |
Point |
One |
Start |
---|---|---|---|---|---|
Feature available in |
x |
- |
- |
- |
- |
HW requirements |
- |
- |
- |
- |
- |
SW requirements |
Rel. 1.0 or later |
- |
- |
- |
- |
Requirements and Conditions
Subject |
Requirement or Condition |
---|---|
Collect call barring per trunk |
Neither the system-wide parameters for collect call barring nor the setting made for the stations affect trunk calls (analog trunks). |
Collect call barring per trunk |
Only for MFC R2 countries that offer this feature. |
Configuration Options
This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.
Configuring the Feature Using Hicom Assistant T
Configure the feature using Hicom Assistant T as follows:
Step |
Action |
---|---|
1. |
Configure collect call barring per station |
2. |
14-31 => Configure station - Collect protection per station |
3. |
Configure collect call barring system-wide |
4. |
22-34-1 => System settings - MFC-R2 parameter - Collect protection |
Configuring the Feature Using Hicom Assistant E Office
Configure the feature using Hicom Assistant E Office as follows:
Step |
Action |
---|---|
1. |
Configure collect call barring per station Options |
2. |
Set up station |
3. |
Set collect call barring per station |
4. |
Configure collect call barring system-wide System parameters |
5. |
Set collect call barring |
Testing the Feature
Check the feature for error-free functioning as follows:
Step |
Action |
---|---|
1. |
Place a collect call to a station in the system. |
2. |
Check whether the system releases the call automatically. |
Definition
An MFC-R2 trunk is an analog trunk interface for direct inward dialing that allows external callers to reach extensions directly without the assistance of an attendant.
The system supports MFC-R2 (SMFC) as the default setting, MFC-R2 with caller ID, tone dialing, and dial pulsing. It is not possible to use tone dialing and MFC-R2 (with or without caller ID) simultaneously.
To implement the CLIP feature (see Section 7.15.6) for incoming calls, you can enter the calling party number when MCF-R2 (SMFC) is active. When receiving calls for which the trunk supplies this information, the calling party's number appears on the screen of the called party's telephone.
This feature must be configured for each trunk (signaling method parameter set to MFC-R2 with caller ID).
Model-Specific Data
Subject |
Pro |
Com |
Point |
One |
Start |
---|---|---|---|---|---|
Feature available in |
x |
- |
- |
- |
- |
HW requirements |
- |
- |
- |
- |
|
SW requirements |
Rel. 1.0 or later |
- |
- |
- |
- |
Requirements and Conditions
Subject |
Requirement or Condition |
||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Analog direct inward dialing with MFC-R2 |
Available in Brazil, India, Malaysia, Singapore and ATEA countries only. The setting is ignored in all other countries. The ATEA countries listed below require country initialization with the international country code = 21. In addition, parameter PAR_05 (System status - System-wide - Boards: MFC/R2 table) must be set in Hicom Assistant E Office expert mode.
|
||||||||||||||
Caller ID |
Displayed exactly as received from the trunk. The system does not add any digits (such as trunk access codes or discriminating digits) or remove any digits (such as the local area code supplied by the central office). Likewise, the displayed station number cannot be redialed directly and does not appear in the caller list. |
||||||||||||||
Caller ID |
Not available in Singapore. |
Configuration Options
This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.
Configuring the Feature Using Hicom Assistant T
Configure the feature using Hicom Assistant T as follows:
Step |
Action |
---|---|
1. |
Configure analog direct inward dialing with MFC-R2 |
2. |
21-1 => Analog CO interface - Signaling method |
3. |
21-4 => Analog CO interface - Distance from CO |
4. |
22-34-2 => System settings - MFC-R2 parameter - DID number |
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If caller ID is active, remove the trunk group code so that it will not appear on the screen. |
Configuring the Feature Using Hicom Assistant E Office
Configure the feature using Hicom Assistant E Office as follows:
Step |
Action |
---|---|
1. |
Configure analog direct inward dialing with MFC-R2 Options |
2. |
Lines/networking |
3. |
Double-click the trunk parameter |
4. |
Loop start flags |
5. |
Highlight the signaling method |
6. |
Highlight the distance from CO |
7. |
Configure analog direct inward dialing with MFC-R2 System parameters |
8. |
Set the number of DID digits |
Testing the Feature
Check the feature for proper functioning as follows:
Step |
Action |
---|---|
1. |
Receive an incoming call on the MFC-R2 trunk. |
2. |
Check whether direct inward dialing is functioning properly. |
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Hicom 150 H V1.0 - Hicom 150 E Office Rel.2.0-3.0 Service Manual | Siemens Part No.: P31003-M1550-X403-3-7620 | Conversion Date: 2000-08-24 |
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Contact: E-Doku-Team | © Siemens AG 2001 |