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7.4 Features for General Outgoing Traffic

7.4.1 Dual-Tone Multifrequency Transmission (DTMF)/Temporary Signaling Method Changeover

Definition

When this feature is activated, all keystrokes that the user enters on the dialing keypad while engaged in an internal or external call are transmitted as DTMF digits.

Users can activate this feature:

System-wide (automatic DTMF).
Users are automatically switched over to DTMF mode after each successful connection (even with CMI [not for U.S.]).
Individually while engaged in an internal or external call by pressing a key or entering a code.
Afterwards, all keystrokes from the dialing keypad are transmitted as DTMF digits. The feature is activated temporarily and is deactivated when the handset is replaced.

As of Release 2.2 SMR-H (for World excluding U.S.) and Release 2.2 SMR-J (for U.S. only), DTMF mode remains activated even when the following features are activated:

Transfer
Consultation hold
Toggle
Call pickup
Accepting a camped-on call

Users can configure the pulse/pause in the system. However, configuring the pulse/pause is not recommended. Contact your second-level service organization if required.

Operating the Feature

Refer to DTMF Signaling operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000).

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
HW requirements 
SW requirements 
Rel. 1.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
Dial pulsing (DP) station 
DP stations cannot use this feature. 
Station on hold 
A station on hold cannot transmit any DTMF signals. 
Conference, call park, recall 
You cannot activate DTMF transmission during a conference, during a recall, or in call park mode. 
As of Release 2.2 SMR-H (for World excluding U.S.) and Release 2.2 SMR-J (for U.S. only), DTMF mode remains activated even when these features are activated. 
Other features during DTMF mode 
When DTMF mode is active, you must always use the Program/Service key to activate features during a call. 
Voice mail  
DTMF mode is automatically activated when a station configured as voice mail is selected. 
US DTMF Default 
In the US, this default value for this feature is On

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure DTMF mode system-wide 
2.  
22-20 => System settings - DTMF automatic 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Configure DTMF mode system-wide 
Options 
2.  
System parameters 
3.  
System flags 
4.  
DTMF automatic 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Check system-wide DTMF mode  
Set up a call. 
2.  
The connection automatically switches over to DTMF mode after it is successfully set up. 
3.  
Each keystroke on the dialing keypad transmits a DTMF signal. 
1.  
Check temporary DTMF mode 
Set up a call. 
2.  
Enter code *53 after the connection is successfully set up. 
3.  
Each keystroke on the dialing keypad transmits a DTMF signal. 

7.4.2 Individual Telephone Lock (Changeover)

Definition

Users can activate a telephone lock that restricts outgoing external calls (COS 1), although they can continue to place internal calls and forward incoming calls to internal stations. Users activate the telephone lock by pressing a key or dialing a code and entering their 5-digit personal identification number (PIN).

System speed dialing remains active while the telephone lock is on.

The PIN must be configured first; only digits 0-9 are allowed. The default PIN is set at 00000 for all telephones. If the user has forgotten the PIN, the PIN can be reset to the default value 00000 by the Hicom Assistant E Office or by the Attendant position (station 10/100).

While the Telephone Lock feature is activated, the user can only use the following features:

System speed-dialing
Room Monitor
Speaker Call
internal calls
conferences with internal stations

The function #0=Reset all services does not deactivate this feature. It is not possible to change the PIN from a locked telephone. This PIN is the same PIN that a user must enter when entering the system via Direct Inward System Access (DISA). The external user can activate/deactivate Individual Telephone Lock from a DISA connection, but the user cannot change the PIN from a DISA connection.

Operating the Feature

Refer to Locking Telephone operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000).

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
SW requirements 
Rel. 1.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
Extension trunk access 
After telephone lock is activated, the extension trunk access is set to a system-wide class of service (default = 1). 
Extension trunk access 
After telephone lock is activated, you can reduce the class of service but not select a higher class of service. 
Telephone lock 
While telephone lock is active, you cannot activate any features that could result in charges being assigned to this station. Exception: system speed dialing. 
Telephone type 
This feature works with any type of telephone in the system. 
Non-display/analog feature reminder 
Upon going off-hook, broken dial tone is presented to the user as a reminder that a feature is active on the telephone. 
Invoke from a talk state 
During a conversation, the user presses the Consultation key (or performs a switch hook flash in the case of an analog telephone), putting the current conversation on Consultation Hold. The user then dials the access code and the PIN and confirmation tone is returned. The user can then return to the held party by pressing the Consultation key once again. 

Configuration Options

This feature does not have to be explicitly configured.

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Lock the telephone (code + PIN). 
*66 + PIN (default = 00000) 
2.  
Change the PIN. 
*93 + old PIN + new PIN + new PIN. 
3.  
Outgoing calls are not possible. 

7.4.3 System Telephone Lock (Changeover)

Definition

An authorized user can lock a telephone for an internal station. This feature has the same function as the individual telephone lock. The telephone lock can be deactivated from the attendant console or the station.

System speed dialing remains active while the telephone lock is on.

The default authorized user is station 10/100. The authority can be transferred by the default station to another station using the expert mode of Hicom Assistant T or via Hicom Assistant E Office. The default access code is *943. The authorized station can be any type of telephone, although a display telephone is recommended.

Activating the telephone lock feature changes the station's class of service (COS) to 1: Outward-restricted trunk access (incoming calls only), (refer to Section 7.7.10, Configurable Toll Restriction), which prevents all outgoing external calls, although they can continue to place and forward internal calls.

While the Telephone Lock feature is activated, the user can only use the following features:

System speed-dialing
Room Monitor
Speaker Call
internal calls
conferences with internal stations

The function #0 = Reset all services does not deactivate this feature. It is not possible to change the PIN from a locked telephone.

If the authorized station has activated a Telephone Lock, the authorized user must first deactivate the Telephone Lock feature before attempting to activate/deactivate another station's Telephone Lock.

To activate/deactivate another station's telephone lock, the authorized station does not need to know or use the individual's PIN. No PIN is required to activate/deactivate the other stations' Telephone Lock.

Related Topics

Section 7.4.2, Individual Telephone Lock (Changeover)
Section 8.7, Configuring Toll Restriction per Station

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
SW requirements 
Rel. 1.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
Extension trunk access 
After telephone lock is activated, the extension trunk access is set to a system-wide COS (default = 1). 
Extension trunk access 
After telephone lock is activated, you can reduce the class of service but not select a higher class of service. 
Telephone lock 
While telephone lock is active, you cannot activate any features except for system speed dialing, room monitor, speaker call, and conferences with internal stations. 
Feature Active Notice 
At the destination telephone, the user is advised of a feature activation by hearing broken dial tone when going off hook, or if the user has a button for this feature, the LED will be lit. If the telephone is unlocked, the broken dial tone is removed and/or the LED is extinguished. 
Non-display/analog 
If the authorized station is a non-display or analog telephone, the user, from an idle state, can access the feature by dialing *943, followed by the destination station for which Telephone Lock is to be activated/deactivated, followed by * to activate or # to deactivate. Confirmation tone is returned only after all digits have been dialed. Error tone will not be returned if the authorized station inadvertently attempts to lock an already locked telephone, or attempts to unlock an already unlocked telephone 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure subscriber class of service 
2.  
22-19-2 => System settings - System PIN 
3.  
Define a station number for the station authorized to activate the system telephone lock. 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Enter subscriber class of service 
Options 
2.  
System parameters 
3.  
System settings 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Use the input procedure to lock the telephone. 
2.  
After the system has been programmed, you can no longer place the external calls prohibited by the class of service. 

7.4.4 Hotline

Definition

With the hotline feature, the telephone automatically connects to a predefined internal or external destination after the user lifts the handset. Users can also configure the feature so that the two locations connect only after a defined period (hotline after timeout). This delay is configured centrally and can be activated and deactivated on each station.

Call forwarding and call forwarding-no answer are evaluated at the destination.

If the Hotline Delayed station (originator) dials a digit before the timeout limit, the timer is cancelled and the station is not forwarded to the Hotline destination whether another digit is dialed or not.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
SW requirements 
Rel. 1.0 or later 
Hotline destinations 

Subject 
Requirement/Condition 
DND 
If the destination station is in Do not disturb (DND), the caller hears busy tone. 
Destination 
If the internal destination is busy, the caller camps on.
If the internal destination is a display telephone, the destination's display shows Call from: xxx, where xxx is the Hotline originator's station number.
The destination can be an internal station, an external destination (up to 32 digits can be programmed in Hicom Assistant E Office or Hicom Assistant T) or a Subscriber group.
Requirements/Conditions

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure hotline 
2.  
18-2-1 => Traffic restriction - Hotline - Hotline dest.  
3.  
18-2-2-2 => Traffic restriction - Hotline - Hotline stn no. 
4.  
18-2-3 => Traffic restriction - Hotline - Hotline timeout 
5.  
18-2-2-1 => Traffic restriction - Hotline - Hotline mode 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Configure hotline 
Options 
2.  
Set up station 
3.  
Parameters 
4.  
Flags 
5.  
Hotline destination 
Options 
6.  
System parameters 
7.  
System settings 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Configure a hotline. 
2.  
Lift the handset at the station. 
3.  
The telephone connects to the hotline destination as configured (immediately or after a timeout). 

7.4.5 Mobile PIN

Definition

This feature allows a user (active station) to conduct internal or trunk calls (flex calls) from a remote telephone (passive station) using his or her own user profile (station number, name, toll restriction, call detail recording). The call detail data (CDRC/CDRS) is assigned to the active station.

To activate this feature, perform one of the following steps on the remote terminal:

Enter "Mobile PIN" code + local station number + PIN
Call service menu + enter local station number + enter PIN
Press the programmed key + enter PIN

The feature remains activated until the active station terminates the call.

As long as this feature is activated, the current telephone (passive station) cannot be reached under its actual station number. Do not disturb is activated.

An active station can be a:

Station
MULAP (in this case, the PIN of the primary station in the MULAP group is requested)

An active station cannot be a:

Hunt group
ACD group

Model-Specific Data
Subject 
Pro 
Com 
Point 
One 
Start 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
SW requirements 
Rel. 3.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
Services  
This feature supports only the voice service.  
Call detail data  
Call detail data (CDRC/CDRS) is assigned to the station number of the active station. The passive station number is supplied as additional information.
If the active station is the primary station in a MULAP group, call charges are recorded just as though the MULAP primary station had placed the call. 
Recall  
A recall is signaled on the passive station telephone but is no longer part of the flex call. For this reason, it is conducted using the profile of the passive station (number, name and classes of service). 
Busy indication  
Busy indication applies to the passive station telephone. Only the trunk of the active station is signaled as busy. 
Features that can be used after flex call is activated 
Speaker call (paging)
Conference
Busy override (busy override class of service taken from active station)
Toggle
Park
Consultation hold
Transfer
Call pickup (during a flex call, calls are picked up using the profile of the active station)
Do not disturb
Call forwarding
Send message (message waiting)
Callback
Station number suppression
Group ringing

Configuration Options

This feature can be configured using Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Options 
2.  
Set up station 
3.  
Key programming 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Press Mobile PIN key. 
2.  
Enter PIN. 
3.  
When the LED on the Mobile PIN key lights up, the feature is activated. 
4.  
The LED goes out when you terminate the call. 

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