8.46 Configuring the Attendant Console (Not for U.S.)
Introduction
You must configure one station or group in the system as an attendant console (intercept position).
Example
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Station 12 will be the attendant console. If fixed night answer is used, station 13 is the attendant console. |
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Intercept on direct inward dialing should occur when the station does not answer, is busy or if an incorrect or incomplete number is dialed. |
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It must be possible to reach the intercept position from the outside by dialing 0 (default) and internally by dialing 91. |
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If more than 2 calls are waiting at the attendant console, they should be forwarded to station 13. |
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Speed transfer and transfer undialed trunks will be activated for the attendant console. |
Configuring the Feature Using Hicom Assistant T
Step |
Entry |
Action |
Display |
1. |
*95 |
Start system administration |
System administration |
2. |
16-12 |
Display Intercept, day |
Dest.: 11 |
3. |
* 12 |
Display Intercept, day |
Dest.: 12 |
4. |
F2 |
Go to Intercept night display |
Dest.: 11 |
5. |
* 13 |
Change Intercept, night |
Dest.: 13 |
6. |
F2 |
Display Intercept on free |
Intercept: yes |
7. |
F2-1 |
Display Intercept on busy |
Mode: yes |
8. |
* 1 |
Change Intercept on busy |
Mode: yes |
9. |
F2 |
Display Camp on at |
On busy: Allowed |
10. |
* 0 |
Change Camp on at |
On busy: Denied |
11. |
F2 |
Display Intercept on wrong number |
Intercept: yes |
12. |
F2 |
Display Intercept on incomplete number |
Intercept: yes |
13. |
F8 23-5-2 |
Display internal attendant code |
Dest.: 9 |
14. |
* 91 |
Change internal attendant code |
Dest.: 91 |
15. |
F8 33-1 |
Display number of waiting calls |
Length: 15 |
16. |
* 2 |
Change number of waiting calls to 2 |
Length: 2 |
17. |
F2 |
Display Speed transfer mode |
Mode: Denied |
18. |
* 1 |
Enable Speed transfer mode |
Mode: Allowed |
19. |
F2 |
Display transfer undialed trunk |
Mode: Denied |
20. |
* 1 |
Enable transfer undialed trunk |
Mode: Allowed |
21. |
F8 16-18-1 |
Display call destination lists |
List 1 , Dest 1: called |
22. |
# 13  + |
Select call destination list 12, destination 2 |
List 13, Dest 2: - |
23. |
* 13 |
Change destination 2 to 13 |
List 13, Dest 2: 13 |
24. |
F2 #12 |
Display assignment of internal call to call destination list |
List for stn 12: 16 |
25. |
* 13 |
Change to call destination list 13 |
List for stn 12: 13 |
26. |
F2 |
Display assignment of external call (day) to call destination list |
List for stn 12: 14 |
27. |
* 13 |
Change to call destination list 13 |
List for stn 12: 13 |
28. |
F8-F7 |
Exit system administration |
Time, date |
Configuring the Feature Using Hicom Assistant E
Step |
Action |
1. |
Options -> System parameters -> Diversion/Attendant |
2. |
Options -> Incoming calls -> Call destination lists |
3. |
Options -> Incoming calls -> Assignment int. / ext. calls |
Note
Also configure the Disconnect, Call, and Trunk group keys on the attendant console.