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7.12 Other Features

7.12.1 Voice Channel Signaling Security

Definition

This feature prevents tones from being injected in the voice channel, so that data on the voice channel are not corrupted. With this feature, no tones can be injected in the voice channel, and the connection cannot be overridden. A station configured as a fax machine automatically receives signaling security.

optiset E telephones can also be protected by programming the feature Call Waiting Rejection in the database.

Callers will not be able to camp on and will continue to receive busy tone.

This feature can only be set via database. For optiset E display telephones, refer to the Requirements/Conditions table below for an alternative.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
SW requirements 
Rel. 1.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
S0 
This feature does not function with ISDN terminals. 
Recalls 
Recalls are postponed until the stations are free. 
Call waiting 
Call waiting tone can also be suppressed from optiset E telephones with display, using a procedure (*87=Call waiting tone off; #87=Call waiting tone on). This has no effect on display signaling. 
Call hold 
A station on hold always has signaling security. 
Conference 
If a station in a conference has activated call waiting rejection, an unprotected station can still be camped-on. 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure station as a fax machine (analog only)  
2.  
14-11 => Configure station - Station type 
3.  
Configure call waiting rejection 
4.  
14-16 => Configure station - Call waiting rejection 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Options 
2.  
Set up station 
3.  
Stations 
4.  
Param 
5.  
Flags 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Place a call from a telephone with call waiting rejection. 
2.  
Call the station. 
3.  
The call waiting tone does not sound. You receive a busy signal on the calling station. 

7.12.2 Date and Time Display

Definition

The system contains a real-time clock and a calendar. Each optiset E telephone with display indicates the time and date information based on this clock. In the case of digital trunks (not for U.S.), the date and time are set automatically, provided that the information is transmitted from the central office (during the first outgoing call).

The system changes automatically from standard time to daylight savings time (and vice versa).

If there is no synchronization option on the ISDN trunk as in the U.S., the system uses time-change data from a table in the system. You can update this table using Hicom Assistant E.

The day and month when daylight savings time should begin or end is specified for each year. The system switches over, as appropriate, at 2 or 3 a.m.

The date can be displayed in the following formats:

Europe: 20.JUN 95
USA: JUN 20.95
International: 20 JUN 95
International 2: 20.06.95

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
optiset E telephone with display 
SW requirements 
Rel. 1.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
Date/time 
Changes can be made from the configuration station only. 

Configuration Options

This feature does not have to be explicitly configured for operation on digital trunks that automatically set the time (not for U.S.). Otherwise, it can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
In systems without digital trunks and in the U.S. 
Set the time: * 95 
2.  
User: *95 (default)  
Password: (default)  
3.  
12 
4.  
Set the date: * 95 
5.  
User: *95 (default)  
Password: (default)  
6.  
13 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
In systems without digital trunks and in the U.S. 
Set daylight savings time table: Options 
2.  
System parameters 
3.  
Daylight saving time 
4.  
Set the date format: Options 
5.  
System parameters 
6.  
Display 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
For digital trunks, set up an external call. The date and time are set automatically if the central office generates a message containing this information (not for U.S.). 
2.  
In systems without digital trunks and for digital trunks in the U.S., set the date and time using the procedure described above. 

7.12.3 Relays

Definition

Hicom 150 E Office provides control outputs (relays) on an optional control relay module. This enables you to perform the following functions from any connected telephone by entering codes:

Manual switch on and off
Timer-controlled switch
Door opener control
Connection-controlled entrance telephone amplifier
Door busy display
Night bell
Announcement device start and stop control
External music on hold (MOH) control
second ringer simulation
simulation of call charge pulses
station active

With Hicom 150 E OfficePoint and OfficeCom, the optional control relay module STRB, can be implemented with four control inputs and four outputs each for functions such as monitoring, alarm, control and adjustment. This can be used in security systems or Property Management Systems (PMS). A control relay module can be connected for each system (OfficePoint/OfficeCom). The relay card REAL which provides four control outputs is available for Hicom 150 E OfficePro.

The signal input function (control input) is triggered by closing any of the external floating contacts. The external electric circuit is supplied by the control relay module and electrically isolated from the system controller by means of an optocoupler.

The relays can be controlled via codes from every connected telephone and remotely via the trunk line (DISA) by the station user associated with the relay function or for with the aid of the feature Associated Services.

Assigning Functions to the Actuators (Relays)

No function type
The relevant actuator is either not operating or is entered as a common ringer under Call management, Call destination lists.
Manually on and off type
The relay can be activated or deactivated for switching purposes by means of the codes Activate or deactivate selected switch. In the case of key terminals this function can also be programmed on one key. A specific station, a group or all stations can be allocated to this relay type by selecting NONE. For this relay type, shutdown can be delayed if a value greater than 0 is entered in the Switching time field. The switching time is a multiple of 100ms.
Automatic off after timeout type
The relay can be activated or deactivated as a time switch by means of the code Activate selected switch (see above). For key terminals this function can also be programmed on a key. A specific station, a group or all stations can be allocated to this relay type by selecting NONE. The switching time is a multiple of 100ms.
Door busy indicator type
The relay is activated if the allocated station ceases to be in the idle condition. This means that the handset has been picked up, the loudspeaker is activated or the extension is being called. The relay is deactivated when the allocated station returns to the idle condition. This means that the handset has been replaced, the loudspeaker has been deactivated and the extension is not being called. The relay can also be activated directly by means of the code Activate/deactivate selected switch. For system telephones, this function can also be programmed on a key. If the relay was activated by means of a code or a key, the status of the allocated station is ignored and the relay can only be deactivated again by means of a code or a key.
Practical uses: Door busy indicator Do not disturb, Meeting, Conference, PC connection for data transmission (power management). A specific station must be allocated to this relay type. In the case of this relay type, shutdown can be delayed if a value greater than 0 has been entered in the switching time field. The switching time is a multiple of 100ms.
Second ringer simulation type
The relay is activated for the allocated station if it is being called. This relay is deactivated when the called party answers or the call is terminated. This relay is not clocked. A specific station must be allocated to this relay type. In the case of this relay type, shutdown can be delayed if a value greater than 0 has been entered in the \Qswitching time' field. The switching time is a multiple of 3 seconds.
Door opening system type
See Automatic after timeout type. The text Door opening system is displayed for the allocated terminals.
Doorphone amplifier type
The relay is activated when connected to the doorphone. The relay is deactivated when disconnected from the doorphone or entrance telephone/loudspeaker. This makes it possible to control a doorphone amplifier so that it is only activated when required. A doorphone or the loudspeaker port must be allocated to this relay type.
Music-on-hold type
The relay is activated if at least one station or a line in the system is not in the idle condition. The relay is deactivated if all stations and lines in the system are in the idle condition.
Practical application: Activation of a tape device, CD player, PC connection power management etc. NONE must be entered as allocated station for this relay type, and it must only occur once in the system. In the case of this relay type, shutdown can be delayed if a value greater than 0 has been entered for the Switching time field. The switching time is a multiple of 100ms.
Station active type
The relay is activated if the allocated station is active. This means that the handset has been picked up or the loudspeaker has been activated. The relay is deactivated if the allocated station resumes the idle condition. This means that the handset has been replaced or the loudspeaker has been deactivated. The relay can also be activated directly by means of the code Activate/deactivate selected switch. For system telephones, this function can also be programmed on a key. If the relay was activated by means of a code or a key, the status of the allocated station is ignored and the relay can only be deactivated again by means of a code or a key. A specific station must be allocated to this relay type. In the case of this relay type, shutdown can be delayed if a value greater than 0 has been entered in the Switching time field. The switching time is a multiple of 100ms.

Assigning Actuator Names

Any names (up to 16 characters) can be assigned to the actuators to be administered.

Operating the Feature

Refer to Switch operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000).

Display telephones
All station types can activate/deactivate the relays.
From an idle state, the user dials the default access code *90 or presses the Program/Service key, scrolls to and selects the prompt *90=Control relay on?, then enters the relay number.
A feature button can be programmed on an optiset E if the feature is to be used frequently.
The user can deactivate the relay dialing the default access code #68 or via the Program/Service procedure.
Non-display and analog telephones
From an idle state, the user dials *90, followed by the relay number, or #90 and the relay number, to deactivate the relay.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
- 
- 
HW requirements 
REAL 
STRB 
- 
- 
SW requirements 
Rel 1.0 or later 
- 
- 

Requirements and Conditions
Subject 
Requirement or Condition 
DISA 
Relays can be controlled from the outside via trunk access. 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure relays 
26-1 => Relays - Type 
2.  
26-2 => Relays - Switching time 
3.  
26-3 => Relays - Assigned station 
4.  
26-4 => Relays - Relay name 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Configure relays 
Options 
2.  
Connections 
3.  
Actuators 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Program a relay 
2.  
Dial the code for the relay 
3.  
The relay activates as configured. 

7.12.4 Sensors

Definition

Hicom 150 E Office supports control inputs (sensors) via an optional control relay module. When a sensor is activated, the assigned station is called automatically. After the station answers the call, a message can be played from an announcement device. The signal input function activates when an external floating contact closes. Optocouplers provide electrical isolation between the external circuit and the system controller.

The sensors can initiate the following functions:

Distinctive ringing on telephones
Message display on optiset E telephones with display
Analysis of announcement device start and stop signals
Answering machine control
Automatic dialing with a predefined telephone number (internal number, group ringing or external destination call number)
Activation of the following services for a STN (with code + STN):
Actuator on/off
Do-not-disturb feature on/off
Call forwarding on/off
Codelock on/off
Send message texts
Withdraw message texts
Night service on/off
Ring transfer on/off
Direct activation of the following services (without code+STN):
Actuator on/off
Use speed dialing system
Error signaling; the following types are possible:
Display of programmable error message (sensor name, max. 10 characters: for example, Temp-Alarm) on a specific optiset E telephone (no acoustic signaling)
Display of calls on a specific optiset E telephone with error message during call (destination station number)
Error entry in error history (entry in error memory = activated)

Destination Call Number

An associated analog port is programmable for the sensors. This port is called by the system once a setup signal has been received. The calling party then overrides this connection. A recorded announcement can be activated via an answering machine connected to this port, which informs the dialed station of the response of the sensor. An analog port programmed in this way cannot be contacted from the outside.

If an external call number has been programmed for a sensor, but an analog port has not, the external connection will be established but an audible signal in relation to the response of the sensor is not transmitted. However, if necessary, the called STN can identify the origin of the call on the basis of the call number (CLIP).

Message Texts Box Control Data

Input of the control string with a maximum of 24 characters for the Phonemail system (mailbox call number). If the connection has been established, the control string is transmitted to the recorded announcement port. If a recorded announcement port is not available, the control string is transmitted to the destination.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
- 
x 
x 
- 
- 
HW requirements 
- 
STRB 
- 
- 
SW requirements 
- 
Rel 1.0 or later 
- 
- 

Requirements and Conditions
Subject 
Requirement or Condition 
Special ring 
If the notified station is an internal station, a special ring sounds. 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure sensors 
2.  
27-1 => Sensors - Type 
3.  
27-2 => Sensors - Dest. station no. 
4.  
27-3 => Sensors - Stn. no. for announ 
5.  
27-4 => Sensors - Announcem. control 
6.  
27-5 => Sensors - Ring duration 
7.  
27-6 => Sensors - Ring interval 
8.  
27-7 => Sensors - Number of rings 
9.  
27-8 => Sensors - Blocking time 
10.  
27-9 => Sensors - Sensor name 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Configure sensors 
Options 
2.  
Connections 
3.  
System flags 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Program a sensor. 
2.  
Dial the code for the sensor. 
3.  
The sensor activates. 

7.12.5 Executive/Secretary Functions

Definition

 
The executive/secretary functions described here can be used only with Release 2.2 or earlier. As of Release 3.0, executive/secretary functions are set up by means of Top configurations (refer to Section 7.12.15).  

The Hicom 150 E Office system provides the following optional executive/secretary configurations:

One executive, one secretary
One executive, two secretaries
Two executives, one secretary
Two executives, two secretaries
You can configure a total of two conference corner phones (CCP) in each executive/secretary group (Rel. 2.2 or later).

The following activities are possible between executive and secretary telephones:

Direct station select (DSS) keys for executive/secretary: Members of an executive/secretary group can use the direct station selection feature to reach a dialed station directly, circumventing call management. Direct station selection is possible only by using a programmed DSS key. You can place an internal call by pressing the DSS key or dialing the telephone number. A special ring sounds when calls are placed from the executive telephone to the secretary telephone. Two executive/secretary rings are configured in the system, making it possible to distinguish between calls from two different executives.
Secretarial function transfer: Call forwarding can be used to configure a secretarial function transfer. In this case, all calls arriving for the executive are signaled at the secretary's telephone (deputy).
Call transfer to the secretary telephone: The executive and secretary can transfer a call to each other from the speaker call/handsfree answerback function (only if the call was previously active and is now on hold).
Call forwarding to the secretary telephone: An executive/secretary function can be configured so that all calls are directed to the secretary telephone. In this case, you can have the calls signaled at both telephones using group ringing.
Messenger call: Users can place a messenger call (activation of an external display device) by activating or deactivating a relay.
Second telephone: You can implement a second telephone in call management. Enter the type of night bell or the additional telephone to be called (second telephone) in the call destination lists.

The following default rings are available:

Exec/Sec 1 call: 2 seconds on, 2 seconds off.
Exec/Sec 2 call: 3 seconds on, 2 seconds off.

Operating the Feature

Call transfer to the secretary: the secretary receiving the call sees in the display that the call is originally for the executive. The secretary can transfer the call by pressing the Program/Service key followed by the Default access code *80 for speaker Call and pressing the DSS key for the executive. The secretary can voice announce the call and by going on-hook, transfer the call.
Call forwarding to the secretary telephone: The call forwarding feature can be used to configure a secretarial function transfer. An executive/secretary function can be configured so that all calls are directed to the secretary telephone. The executive can program a key or dials the default access code *11 followed by the secretary's number. All calls will be forwarded.
External call keys: External calls can be configured to appear on Call Keys or on General Call Keys.

Refer to Direct Station Selection/Trunk Key for Executive Line operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000).

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
Digital telephone with display 
SW requirements 
Rel. 2.0 to Rel. 2.2 
No. of executive/secretary groups 
16 
10 
Conference corner phones per group (Rel. 2.2 or later) 

Requirements and Conditions
Subject 
Requirement or Condition 
Call waiting 
Only the secretary telephone can camp-on an executive telephone. Call waiting is performed immediately with a special tone. 
Direct station selection 
A DSS key is available only with the executive/secretary feature. 
Call waiting rejection 
If an executive is entered without a secretary, call waiting rejection is active on the executive station. 
Do no disturb 
If do not disturb is active, the LED on the DSS key lights up continuously. Calls are automatically signaled on the partner's telephone. If the executive telephone is authorized to override do not disturb, calls from the executive to secretary are switched through immediately. 
Executive/secretary 
If a secretary telephone is assigned to two executives, the executive telephones and the secretary telephone must be entered in the same executive/secretary system. Otherwise, only transfer after a speaker call will function. 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure executive/secretary function 
18-1 => Traffic restriction - Configure exec./sec. groups 
2.  
Configure DSS key 
*91 => Access key programming. 
3.  
Press the key to be assigned. 
4.  
Configure the selected key as a DSS key. 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Configure executive/secretary function 
1.  
Options 
2.  
Incoming calls 
3.  
Internal traffic 
4.  
Configure DSS key 
Options 
5.  
Set up station 
6.  
Key programming 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Configure the executive/secretary function. 
2.  
Call the executive telephone. The call is signaled on the secretary telephone. 
3.  
Answer the call on the secretary telephone and forward it to the executive telephone by pressing the programmed DSS key. 

7.12.6 Multilingual Text Output

Definition

The language for display messages can be selected system-wide or for a specific station only. The following languages are available:

Release 2.0 and earlier:
Catalan (Release 2.2 SMR-J and later), Chinese, Czech, Danish, Dutch, English (UK), English (US), Estonian, Finnish, French, German, Greek, Hungarian, Italian, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Russian, Serbo-Croatian, Slovak (Release 2.2 SMR-J and later), Slovenian, Spanish, Swedish, Telekom (Germany), Turkish
Release 2.2 and later (the number of languages in the APS was reduced to make room for new features):
OfficePro, Com, Point (four fixed and four variable languages):
Dutch*, English (UK), English (US), French, German, Italian*, Portuguese*, Spanish*
OfficeOne (one fixed and two or three (Release 2.2 SMR-J and later) variable languages):
German, English*, French*, Italian (Release 2.2 SMR-J and later),
OfficeStart (one fixed and two variable languages):
German, English*, French*
The languages marked "*" can be replaced with one of the languages available in Release 2.0 or earlier. You must run Hicom Assistant E Office to load the new language.

Note the following with regard to system-wide and station-specific language settings:

Default language setting
You set the language when you enter the country initialization code during system booting (refer to Section 5.1.5 for Hicom 150 E OfficePro and Section 5.2.5 for Hicom 150 E OfficeCom, OfficePoint, OfficeOne and OfficeStart). The parameters for Germany are the defaults.
If the APS does not contain the local language set during country initialization, it uses German as the default language until you replace one of the variable languages in the APS with the local language.
Changing the language setting system-wide: You can access system administration by entering a code or using the service menu on the first two telephones with display in the system. Select the desired language from the service menu to switch all stations to the new language.
Changing the language setting for an individual station: You can change language of individual stations only from the first two stations with display in the system. To change the language of a station, specify the station in the service menu and the language to be used.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
optiset E telephone with display 
SW requirements 
Rel. 1.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
System administration 
The following languages are not available for system administration: Czech, Serbo-Croatian, Slovenian, and Turkish. 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Select a language for each station 
14-26 => Configure station - Select language 
2.  
Define the station 
3.  
Selection options:
a) Change only the defined station with confirmation. 
b) Change all stations of the same type. 
c) Change all stations. 
4.  
Confirm the language selected 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Replace existing system language 
Load new language 
2.  
Text: Select the text to be loaded or deleted 
3.  
Communication: Start loading the text 
1.  
Select a language for each station 
Options 
2.  
Set up station 
3.  
Stations 
4.  
Flags 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Change the language setting for an optiset E telephone. 
2.  
The display on the telephone appears in the language selected. 

7.12.7 Associated Dialing

Definition

With a PC, users can have the system set up a voice connection from one station (typically their own, but not necessarily so) to another station within the system. With analog telephones, the PC uses a dialing aid interface (Teleint in Germany). Another option is to connect a PC to an ISDN S0 application bus.

Any authorized station in the system can execute associated dialing for another station. The user defines the station number of the destination station in the PC address book and activates dialing. The PC seizes the ISDN S0 application bus and transmits the station number to the system using an ISDN message.

The user accesses the function by dialing a code and specifying the station for which a number should be dialed. The system then interprets this information as though the specified station were dialing.

Operating the Feature

Refer to Associated Dialing operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000).

An analog telephone must be off hook to activate this feature.

The authorized user, from an idle state, dials the default access code *67 followed by the extension number or whom the call will be placed, and then the actual destination. The call is set up; the initiator can hang up and the call will proceed.

A CDRC record is created for the party placing the call, not the initiator of the associated dialing feature.

With an external call, the station for whom the call is placed must have the appropriate COS toll restriction level to complete the call; otherwise, the call is denied.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
SW requirements 
Rel. 1.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
Trunk group 
Depending on the system configuration, you may have to dial a trunk group code in order to seize a trunk. 
Call forwarding 
A call waiting operation activated on the station for which the number is to be dialed is not carried out. 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure station 
2.  
14-14 => Configure station - Associated dial 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Configure station  
Options 
2.  
Set up station 
3.  
Param 
4.  
Flags 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
From an authorized station, dial a station number for another station. (For example, an authorized station dials a number to the central office for station 12). 
2.  
The authorized station dials * 67 12 0 (or 9) [number]. 
3.  
The call goes through as if station 12 had dialed. 

7.12.8 Associated Services

Definition

An authorized user can activate or deactivate services for any other station in the system using a procedure. Authorized users initiate access by entering a code and the station number that they want to activate or deactivate. The system behaves the same as if the initiating station were activating the feature for itself.

With this feature, users can control the following:

Do not disturb
Call forwarding
Telephone lock
Group ringing
Advisory message
Hunt group
Reset services
Actuators
Night answer
Timed reminder

All features set by another station can be deactivated from the station on which the feature was set. If the destination station has the feature Telephone lock active, services cannot be activated at that telephone. Likewise, a feature which was activated at a telephone before the telephone was locked and is still active, cannot be deactivated with the Associated Services feature.

The destination station must first be authorized in database (where this applies), in order to use the feature/function.

Operating the Feature

The authorized user, from an idle state, dials the default access code *83 followed by the extension number for whom the service is to be activated or deactivated and then the service access code. (Special considerations are noted on some of the following features).

The following list includes the access codes and some special considerations that users can control with this feature:

Do not disturb on/off (*97/#97)
Call forwarding on/off (*11, *12, *13/#1): Activating a Call Forwarding to an external destination for another station is possible; however, the station involved must have the proper COS toll restriction level.
Telephone lock on/off (*66/#66): The correct sequence must be followed: *83 + stn no. + *66/#66 + PIN.
Group ringing on/off (*81/#81): The correct sequence must be followed: *83 + stn no. + *81/#81+ stn no. which will also ring.
Advisory message on/off (*69/#69): It is only possible to enter additional information into the variable sections of the advisory message from a display telephone.
Hunt group on/off (*85/#85)
Reset services (#0)
Actuators on/off (*90/#90)
Night answer on/off (*44/#44)

Refer to Associated Services operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000).

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
SW requirements 
Rel. 1.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
ISDN terminal 
From an ISDN terminal, dial the substitute code (75) for the asterisk (*). 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure station 
2.  
14-14 => Configure station - Associated dial 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Configure station 
Options 
2.  
Set up station 
3.  
Parameter 
4.  
Flags 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
From an authorized station, activate a feature for another station using the procedure. (For example, station 11 activates call forwarding to internal station 13 for station 16.) 
2.  
Station 11 dials * 83 16 *11 13. 
3.  
The feature is activated on the other station. 

7.12.9 Display Number of Stations with Direct Trunk Access (for Austria Only)

Definition

You can use system administration to display the number of stations with direct trunk access available in the system. This includes all stations currently in operation which have at least outward restricted trunk access.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
SW requirements 
Rel. 1.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
Display 
Available in Austria only 

Configuration Options

This feature does not have to be configured explicitly.

Displaying the Feature with Hicom Assistant T

Display the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Display stations 
2.  
15-5 => Authorized stns - Number of stations 

Displaying the feature with Hicom Assistant E Office

Display the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Display stations 
System status 
2.  
System-wide 
3.  
Telephone 
4.  
CO call privileges: Number of... 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Display the number of stations with direct trunk access using the procedure. 

7.12.10 Services in the Talk State

Definition

During a call, a station can activate services or perform administrative tasks in the system via system administration.

Users activate this feature by pressing the Program/Service key or, with a non-display or an analog telephone, by pressing the Consultation key or hook switch flash.

The features that can be activated during a call are identified in each of the descriptions.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
SW requirements 
Rel. 1.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
Call forwarding 
Call forwarding can be activated during a call. 

Configuration Options

This feature does not have to be explicitly configured.

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Using the procedure, initiate call forwarding during a call. 
2.  
Call forwarding is active. 

7.12.11 Reset Activated Features

Definition

Users can reset all of the features currently set on the telephones by entering a code.

The following features can be reset:

Call forwarding
Send/cancel messages
Advisory message
Group ringing
Hunt group
Station number suppression
Silent camp-on
Do not disturb
Ringer cutoff
Timed reminder
Cancel all callbacks (Release 2.0 or later)

The system can also reset the above features per telephone from a local or remote location using the Hicom Assistant E Office administration tool. (Refer to Executing feature using Hicom Assistant E Office on page 7-344). The administrator first downloads the information to Hicom Assistant E Office and working off-line can selectively view the state of each of the features activated on each telephone. In Hicom Assistant E Office, the administrator can reset all these features on any telephone and upload the file to the Hicom 150 E Office system.

The following table illustrates the features that can be reset from the station by dialing the access code #0, individually.
Station 
Assistant E 
Call Forward 
Call Forward on 
Received messages 
 
Advisory message  
Answer text 
Group Ringing  
 
Leave Hunt Group 
Hunt Group 
Caller ID suppression 
Suppress Calling ID 
Call Waiting Tone  
Call Waiting Tone  
Do Not Disturb 
Do Not Disturb 
Ringer cutoff  
Disable incoming ring 

The additional features in the Hicom Assistant E Office System Status - Flags screen: Room Monitor, Lock Code, Call Connection and Direct answering will not be deactivated.

Operating the Feature

All types of telephones can use this feature.

To reset the above features, from an idle state, the user can dial the default access code #0; alternatively, with a display telephone, users can press the Program/Service key, scroll to and select the prompt #0=Reset services?.

Confirmation tone is returned to non-display or analog telephones, while a text message is given for display telephones: Services off.

The feature can be accessed via DISA for a caller's own telephone or for another station's telephone via Associated Services.

Refer to Resetting Services operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000).

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
SW requirements 
Rel. 1.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
Send messages 
You can also use Reset all services to delete received messages. 
Sensors/send messages 
A warning can be sent via a sensor to a station in the form of a text message (send message) and then reset by a different relay. 
Cancel all callbacks 
Access the procedure from Reset all services.  

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Executing feature using Hicom Assistant E Office

Execute the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Execute reset activated features 
System status 
2.  
System-wide 
3.  
Flags 
4.  
Select the station whose features you want to delete. 

Testing the feature using Hicom Assistant T

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Activate call forwarding on a telephone. 
2.  
Dial the code for reset activated features (#0) . 
3.  
Call forwarding has been reset. 

7.12.12 Relocation Function

Definition

This feature allows users to plug in telephones at different locations without changing the system configuration. When users move their telephones to new locations, the extension numbers and station features (like call forwarding, key assignments, and other station-specific features) remain the same.

This feature ensures that users who move to another location within the system are available as soon as possible.

A system-wide flag must be set in the database to allow stations to access this feature. The default value is Denied.

Only one Station Relocate action can be taken at one time in the system.

Key modules will be relocated and retain all button assignments.

Relocation can only be performed to a vacant, active jack. That is, the jack is connected to an idle UPO/E, primary, (optiset E) port and no optiset E is connected to it. If the relocation involves a move to a location where an optiset E is already located (station B), the telephone located at the destination (station B) must first be moved to a vacant, active jack using the Station relocate procedure. The moving station (station A) can now be relocated to the vacated jack. Station B can now relocate to station A's original location.

If no vacant active jack is available, the Station relocate function should not be used: the stations are reassigned to the system default templates.

While in a relocating state and unplugged, the telephone is considered Out of Service; incoming calls follow general call handling rules and/or intercept to the intercept position. If the relocate function is activated, but the telephone is not unplugged, the telephone is seen as present but in the Program/Service mode; incoming calls follow the Call Management rules or intercept if no further Call Management rules apply.

Operating the Feature

To use the Relocate feature, the user of a relocating optiset E, from an idle state, dials the access code *9419. Confirmation tone is heard on non-display telephones or the display prompt Relocate is presented on a display telephone. The user then can unplug the telephone and physically move it to the vacant jack and plug it back in. To complete the transfer of station information from one port to another, the user dials #9419. The station and all associated database information has been moved and the telephone is active.

Refer to Terminal Replacement operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000).

Hardware Limitation

Hardware configuration: Primary optiset E connected to a secondary optiset E via the Telephone Adapter or a secondary analog device connected via the Analog Adapter.

The relocation function can only be performed from the primary optiset E telephone. The primary station and the associated secondary station receive a new station number. The stations keep all the activated features and COS.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
SW requirements 
Rel. 1.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
Relocate 
Relocate is for optiset E telephones only. 
Note
The relocation function can be executed from a primary optiset E telephone only.
The primary station and the associated secondary station (including analog secondary stations) receive a new (relocated) station number. 
The stations keep all activated features and classes of service. 
Ports 1 and 2 (administration ports) cannot perform a relocation function. 
When running Hicom Assistant E Office, note that the physical ports (known as access in Assistant) change following a relocation function. This is important for main distribution frame plans. 
Relocate can be activated between Station A and Station B for 15 minutes. 
Relocate cannot be activated multiple times. 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure relocate 
2.  
22-24 => System settings - Relocate 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Configure relocate 
Options 
2.  
System parameters 
3.  
System flags 

Testing the Feature

Check the feature for error-free functioning as follows (example uses Hicom 150 E OfficePro):
Step 
Action 
1.  
Initial location: 
Primary stn. 103 has secondary stn. with no. 503 (slot 2/port 4) 
Primary stn. 104 has secondary stn. with no. 504 (slot 2/port 5) 
2.  
From stn. 103, activate relocate by dialing *9419. The service LED lights up. The message Relocate is displayed on telephones with display. 
3.  
From stn. 104, dial *9419 to end the relocation function. The ports are now physically exchanged. 
4.  
Location after relocate: 
Primary stn. 103 and secondary stn. 503 are now assigned slot 2/port 5. 
Primary stn. 104 and secondary stn. 504 are now assigned slot 2/port 4. 

7.12.13 Automatic Wake-up System/Timed Reminders

Definition

Each user can program an appointment. When activated, a timed reminder is issued at the scheduled time. The appointment can be programmed for a single reminder (once within a 24-hour period) or for regularly scheduled daily reminders.

The time format is four-digits. The first two digits are the hour, and the second two digits are the minutes. A 12-hour clock mode is supported for the U.S.: users enter the four digits and then select am (key 2) or pm (key 7). The default is am. The mode for all other countries is the 24-hour clock system.

The default timed reminder sounds for 20 seconds and will repeat a maximum of five repeats at 1-minute intervals. The timed reminder is cleared automatically as soon as the user lifts the handset or presses the speaker button, or after the fifth repeat (number of repeats is configurable). Alternatively, a programmed timed reminder can be canceled using a procedure. Display telephones also support queries.
The duration of signaling, the time between signals, and the number of repeats are configurable.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
SW requirements 
Rel. 1.0 or later 
Maximum no. of timed reminders (system-wide) 
50 
50 
50 
50 
50 

Requirements and Conditions
Subject 
Requirement or Condition 
Appointments 
Standard analog telephones, entry, basic, and cordless telephones support only programming of non-repeating (once only) appointments 
Timed reminders 
A timed reminder which is due but cannot be signaled (user busy, for example), is postponed until the next cycle. 
Influence of other active features 
Activation of other features such as call forwarding, do not disturb, group ringing, ringer cutoff has no effect on timed reminder, in other words the timed reminder is always issued at the telephone at which it was activated. 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Activity 
1.  
Configure automatic wake-up/timed reminders 
Press the Program/Service 
2.  
* 46 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Activity 
1.  
Configure automatic wake-up / timed reminders 
Options 
2.  
System parameters 
3.  
System flags 

Testing the Feature

Check the feature for error-free functioning as follows (example for Hicom 150 E OfficePro):
Step 
Activity 
1.  
Press the Program/Service key 
2.  
Enter * 46 
3.  
Program the appointment 
4.  
Timed reminder is signaled at the correct time. 

7.12.14 Delete All Station Numbers

Definition

This feature allows you to delete all station numbers quickly and easily (refer to Table 7-5).

Using this feature, it is much easier to customize the default numbering plan when installing a new system or retain an existing numbering plan when replacing a non-Siemens system.

Table 7-5 Hicom 150 E Office-Deleting Station Numbers

Type of Number 
Default Station Numbers 
Delete 
Pro 
Com 
Point/One/Start 
Station numbers 
100-349 
500-749 
100-278 
500-687 
11-30 
51-70 
Yes 
Station DID numbers 
100-349 
500-749 
100-287 
500-687 
11-30 
51-70 
Yes 
Trunk numbers 
7801-7920 
7801-7860 
801-816 
Yes 
Trunk group codes 
(external codes) 
0 = World 
9 = U.S. 
0 = World 
9 = U.S. 
0 = World 
9 = U.S. 
No 
80-84 
80-84 
82-88 
Yes 
850-859 
850-859 
--- 
Yes 
USBS station number  
Internal & DID  
891 
891 
891 
Yes 
IMOD station number  
Internal & DID  
890 
890 
890 
Yes 
Digital modem  
Internal & DID  
879 
879 
77 & 879 
Yes 
Group numbers  
Internal & DID  
350-499 
350-499 
31-50 
Yes 
Internal attendant code 
(intercept position) 
9 = World 
0 = U.S. 
9 = World 
0 = U.S. 
9 = World 
0 = U.S. 
Yes 
DID attendant code  
(intercept station) 
0 = World 
9 = U.S. 
0 = World 
9 = U.S. 
0 = World 
9 = U.S. 
No 
Substitution for "*"  
75 
75 
75 
Yes 
Substitution for "#"  
76 
76 
76 
Yes 
Service codes  
*xxx
#xxx 
*xxx 
#xxx 
*xxx 
#xxx 
No 

Model-Specific Data
Subject 
Pro 
Com 
Point 
One 
Start 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
SW requirements 
Rel. 1.0 or later 

Configuration Options

This feature can be configured using Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Delete station numbers 
Options 
2.  
Delete station numbers 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Using Hicom Assistant E Office, check whether all the station numbers were deleted. 

7.12.15 Team/Top

Definition

As of Release 3.0, the executive/secretary functions used in Releases 2.0 to 2.2 (refer to Section 7.12.5) are replaced by a new Team/Top functionality.

Team/Top is based on MULAP lines, which are generally "looped" via several telephones. These telephones are combined in a MULAP group that has only one station number in the system (for more information, refer to Section 7.12.15.3).

7.12.15.1 Team Configuration

Example of a Team with Two Members

Figure 7-7 Example of a Team with Two Members

The Team configuration in Figure 7-7 includes the following components:

MULAP 1 and MULAP 2: MULAPs (basic MULAP groups) that appear on both Telephone A and Telephone B.
DSS keys: Telephone A to Telephone B and Telephone B to Telephone A.

A group call key allows you to activate or deactivate incoming MULAP call signaling.

Table 7-6 Transfer in Team ("Switch Lines for DSS" System Option Not Set) (Not for U.S.)

Operation 
Tel. A
M1
 
Tel. A
DSS Key B
 
Tel. B
M1
 
Tel. B
DSS Key A
 
X = busy; XX = hold (consultation, exclusive, common);
XXX = being called; XXXX = ringing 
Tel. B is talking on M1  
Tel. B presses DSS Tel. A key 
XXXX 
XX 
Tel. B performs unscreened transfer to Tel. A (1) 
XXXX 
XXX 
XXX 
or 
Tel. A answers (2) 
XX 
Tel. B performs screened transfer to Tel. A (3) 
1) Tel. B performs unscreened transfer; call is transferred to M1.  
2) Tel. A answers and could answer the call on hold on M1 by call pickup (menu). 
3) Tel. B performs screened transfer to Tel. A and Tel. A continues to conduct the call on M1.  

Table 7-7 Transfer in Team ("Switch Lines for DSS" System Option Set) (for U.S. Only)

Operation 
Tel. A
M1
 
Tel. A
DSS Key B
 
Tel. B
M1
 
Tel. B
DSS Key A
 
X = busy; XX = hold (consultation, exclusive, common);
XXX = being called; XXXX = ringing 
Tel. B is talking on M1  
Tel. B presses DSS Tel. A key (1) 
XXXX 
XX 
Tel. A answers (2) 
XX 
Tel. B goes on-hook (3) 
XX 
XX 
Tel. A retrieves M1 (4) 
1) Tel. B switches lines (exclusive hold), switches to the local station number and calls Tel. A under the local station number. M1 continues to be signaled as busy on Tel. A.
2) Tel. A can answer only by going off-hook or pressing the Tel. B DSS key. Tel. A then conducts the call under the local station number.
3) If Tel. B goes on-hook, the connection to Tel. A is released and M1 is placed on common hold.
4) Tel. A can retrieve the held call by pressing M1.  

Table 7-8 Team-Sequence of Operations for Consultation Hold on Second Line

Tel. A 
M1 
M2 
Explanation 
X = busy; XX = hold (consultation, exclusive, common);
XXX = being called; XXXX = ringing 
Call on M1 
 
Consultation hold 
XX 
Dial tone 
Presses M2 
XX 
M1 is released, M2 is placed on consultation hold, dial tone remains. 
 
Call on M1 
 
Ringing on M2 
XXXX 
If ringing for MULAP 2 is activated on Tel. A, Tel. A hears an advisory ring. 
Consultation hold 
XX 
XXXX 
Dial tone 
If ringing for MULAP 2 is activated on Tel. A, Tel. A hears an advisory ring. 
Presses M2 
XX 
M1 is released, consultation call on M2. 
 
Call on M1 
 
Switches to M2 
XX 
Dial tone 
Call on M2 
XX 
 
Consultation hold 
XX 
XX 
Dial tone 
Presses M1 
XX 
M2 is released, consultation call on M1. 
Tel. B 
DSS Key A 
M2 
Explanation 
Conducts call with Tel. A 
Tel. A was called by means of DSS key A. 
Consultation hold 
XX 
Dial tone 
Presses M2 
XX 
XX 
Consultation call on M21 , dial tone remains. 

1 Because of dual signaling, DSS key A continues to indicate call on hold (state of local station number is always signaled as well).

Example of a Team with Eight Members

Figure 7-8 Example of a Team with Eight Members

Figure 7-9 Team with Eight Members: Default Key Assignments for Tel. A on optiset E Key Module

 
The following options are available for assigning Team keys using Hicom Assistant E Office: 
No key assignment
Assignment to first or second key module
An optiset E key module is automatically added (refer to example in Figure 7-9). If applicable, existing keys are overwritten.
Assignment to first free keys
Free keys on the telephone and any existing optiset E key modules are used. If no keys are available, optiset E key modules are added. Key assignment sequence for Team: Local MULAP, Group Call key, other MULAPs, DSS keys.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One 
Start 
Feature available in 
x 
x 
x 
x 
x 
HW requirements  
SW requirements 
Rel. 3.0 or later 
Maximum number of Team/Top configurations 
150 
50 
10 
10 
10 
Maximum number of stations (members) in a Team/Top configuration 
10 
10 
Maximum number of telephones in a Team/Top configuration 
10 
10 
Maximum number of MULAPs per telephone 
32 
32 
10 
10 
10 

Requirements and Conditions
Subject 
Requirement or Condition 
Manually configured basic MULAP group 
Members of a basic MULAP group can use key programming to 
Configure a MULAP key for the basic MULAP group.
Configure DSS keys to other members.
Program a "Group Call" key.
Universal Call Distribution (UCD) 
You cannot use MULAPs in the universal call distribution system.  

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Teams should normally be configured using Hicom Assistant E Office. Configuration using Hicom Assistant T is possible only to a limited extent.

Configuring the Feature Using Hicom Assistant E Office

Hicom Assistant E Office can be used to configure a default Team (Team/Top mask). Members can be added to the team by drag and drop. The basic MULAP group(s) and DSS keys are configured automatically. The basic MULAP groups are assigned the station numbers of the primary station and the primary station is assigned a pseudo station number (examples: 4711 becomes **4711, 12345 becomes **2345, 654321 becomes **4321).

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Configure team (default)
Options  
2.  
Incoming calls 
3.  
Team/Top 

7.12.15.2 Top Configuration

Example of a Top Configuration with One Executive and One Secretary

Figure 7-10 Example of Top with One Executive and One Secretary

This Top configuration includes the following components:

Executive MULAP 201 with an executive and executive CMI as executives and with a secretary as member.
Basic MULAP 202 with a secretary as primary station and an executive and executive CMI as members.
DSS keys: Secretary to executive (executive CMI) and executive to secretary.
Ring transfer keys: For controlling incoming MULAP call signaling. The default setting for the ring transfer key is "deactivated" (LED off). Calls are signaled on the secretary.

In addition, incoming MULAP call signaling can be activated or deactivated by means of a group call key (on non-executive telephones only). Ring transfer has priority, meaning that the group call key is activated only when ring transfer is deactivated.

Table 7-9 Transfer in Top ("Switch Lines for DSS" System Option Not Set) (Not for U.S.)

Operation 
Executive Telephone 
Exec.
CMI
 
Mobile
Tel. 
Secretary Telephone 
Exec.
MULAP
 
Secr.
MULAP
 
DSS Key
Secretary
 
Secr. MULAP 
Exec. MULAP 
DSS Key
Executive
 
X = busy; XX = hold (consultation, exclusive, common); XXX = being called; XXXX = ringing 
Secr. is talking on exec. MULAP  
 
 
 
 
Secretary presses DSS Executive key (1) 
 
XXXX 
XXXX 
 
XX 
Secretary performs unscreened transfer to exec. or exec. CMI (2) 
XXXX 
 
 
XXXX 
 
XXX 
XXX 
or 
Executive answers (3) 
 
 
 
XX 
Secretary performs screened transfer to executive (4) 
 
 
 
 
1) Call signaled on executive MULAP and executive CMI. 
2) Secretary performs unscreened transfer; call is transferred to executive MULAP. 
3) Executive answers. Executive could also answer the held call on executive MULAP by call pickup (menu). 
4) Secretary performs screened transfer to exec. and exec. continues to conduct the call on exec. MULAP.  

Table 7-10 Transfer in Top ("Switch Lines for DSS" System Option Set) (for U.S. Only)

Operation 
Executive Telephone 
Exec.
CMI
 
Mobile
Tel. 
Secretary Telephone 
Exec.
MULAP
 
Secr.
MULAP
 
DSS Key
Secr.
 
Secr. MULAP 
Exec. MULAP 
DSS Key
Executive
 
X = busy; XX = hold (consultation, exclusive, common); XXX = being called; XXXX = ringing 
Secr. is talking on exec. MULAP  
 
 
 
 
Secretary presses DSS Executive key (1) 
 
XXXX 
XXXX 
 
XX 
Executive answers  
 
 
 
XX 
Secretary hangs up after executive answers (2) 
XX 
 
 
 
 
XX 
Executive retrieves executive (3) 
 
 
 
 
1) Secretary switches lines; executive is placed on exclusive hold; call signaled on exec. MULAP and exec. CMI. 
2) Secretary goes on-hook; connection between exec. and secr. is released. Executive is placed on hold. 
3) Executive can retrieve held call on executive MULAP. 

Example of Top with Two Executives and Two Secretaries

Figure 7-11 Example of Top with Two Executives and Two Secretaries

 
The following options are available for assigning Top keys using Hicom Assistant E Office: 
No key assignment
Assignment to first or second key module
An optiset E key module is automatically added (refer to examples in Figure 7-12 and Figure 7-13). If applicable, existing keys are overwritten.
Assignment to first free keys
Free keys on the telephone and any existing optiset E key modules are used. If no keys are available, optiset E key modules are added. Key assignment sequence for Top: DSS Executive 1, Exec. MULAP 1, Ring Transfer Exec. MULAP 1, DSS Secretary 1 (on executive telephone) or Group Call (on secretary telephone), DSS Executive 2, Exec. MULAP 2, etc.

Bild 7-12 Top with Two Executives and Two Secretaries: Default Key Assignments for Executive 1 on optiset E Key Module

Figure 7-13 Top with Two Executives and Two Secretaries: Default Key Assignments for Secretary 1 on optiset E Key Module

Model-Specific Data
Subject 
Pro 
Com 
Point 
One 
Start 
Feature available in 
x 
x 
x 
x 
x 
HW requirements  
SW requirements 
Rel. 3.0 or later 
Maximum number of Team/Top configurations 
150 
50 
10 
10 
10 
Maximum number of stations (members) in a Team/Top configuration 
10 
10 
Maximum number of telephones in a Team/Top configuration 
10 
10 
Maximum number of MULAPs per telephone 
32 
32 
10 
10 
10 

Requirements and Conditions
Subject 
Requirement or Condition 
Manually configured executive MULAP group 
Members of an executive MULAP group can use key programming to 
Configure a MULAP key for the executive MULAP group.
Configure DSS keys to other members.
Program a "Group Call" key.
Program a ring transfer key for each executive MULAP group.
Note: 
In an executive MULAP group, the executive should program a DSS key to the secretary (station number) and the secretary should program a DSS key to the executive (station number). 
Executive as primary station 
An executive can also be a primary station in a basic MULAP group but can be defined as an executive only in an executive MULAP group.  
Executive ring 
If an executive in the executive MULAP group calls a non-executive in the local executive MULAP group, the call is signaled by a special, acoustic executive ring. 
Group call key, incoming MULAP call signaling 
In the executive MULAP group, incoming MULAP call signaling can be administered only for non-executives.
Executives cannot configure a group call key (for activating and deactivating MULAP call signaling) for the executive MULAP group.
If necessary, the ringer cutoff function can be used to deactivate the acoustic ring on an executive telephone. An advisory ring is issued.
Non-executives (secretaries) can configure a group call key for activating and deactivating MULAP call signaling. Ring transfer has priority, meaning that the group call key is activated only when ring transfer is deactivated. Signaling on the two keys is separate.
Call transfer key, incoming MULAP call signaling 
All members of an executive MULAP group can program a local ring transfer key for each executive MULAP. A secretary with multiple executives has multiple executive MULAPs and, therefore, multiple ring transfer keys.
The default setting for the ring transfer key is "deactivated" (LED off). Calls are signaled on the secretary.
When the ring transfer key is pressed (LED on), MULAP call signaling is transferred within the executive MULAP group. Executives are signaled with MULAP call signaling and non-executives are signaled visually.
Calls between members of the executive MULAP group or within a Top are not affected by ring transfer: Executives in the executive MULAP group always ring.
Calls to another executive MULAP group always take ring transfer into account. Exceptions: Calls set up by means of a DSS key.
Ring transfer can be activated or deactivated using a
- Code: Analog telephones, CMI telephones, optiset E telephones.
Afterwards, the MULAP number must be suffix-dialed.
- Menu (after dialing the ring transfer code): CMI telephones, optiset E telephones with display.
The ring transfer state is not indicated by a special dial tone.
Ring transfer has priority, meaning that the group call key is activated only when ring transfer is deactivated. Signaling on the two keys is separate.
Conversion to Release 3.0 
Top functions from earlier releases (such as Rel. 2.2) cannot be converted to Release 3.0.  
Top configuration 
If the Top configuration has more than one executive and one secretary, you need to use an optiset E key module. 
Universal Call Distribution (UCD) 
You cannot use MULAPs in the universal call distribution system.  

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Tops should normally be configured using Hicom Assistant E Office. Configuration using Hicom Assistant T is possible only to a limited extent.

Configuring the Feature Using Hicom Assistant E Office

Hicom Assistant E Office can be used to configure a default Top (Team/Top mask). Members can be added to the team by drag and drop. The executive MULAP group, basic MULAP group and its MULAP key, and the ring transfer and DSS keys are configured automatically. The basic and executive MULAP groups are assigned the original station numbers of the primary station/executive and the primary station/executive is assigned a pseudo station number (examples: 4711 becomes **4711, 12345 becomes **2345, 654321 becomes **4321).

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Configure Top (default)
Options  
2.  
Incoming calls 
3.  
Team/Top 

7.12.15.3 MULAP Groups

There are two types of MULAP group:

Basic MULAP groups
These groups form the basis for Team configurations. In addition, secretary MULAPs are configured by means of basic MULAP groups.
Members can be primary stations, primary station CMIs and non-primary stations.
Primary stations and primary station CMIs are automatically assigned the "outgoing preference" and incoming MULAP call signaling (tone, LED and display).
The following can be administered:
"Outgoing preference" (automatic outgoing seizure) for all primary stations and primary station CMIs.
"Incoming preference" (automatic incoming seizure) for all members.
Incoming MULAP call signaling for all members.
DSS keys for all members.
All members can activate and deactivate MULAP call signaling for each MULAP using a key (Group Call).
Executive MULAP groups
These groups form the basis for executive/secretary configurations (Top). All members of the Top (CHESE) become members of the executive MULAP; the executive(s) function as primary stations.
The following members are possible: Executive 1, 2 ..., CMI executive 1, 2 ..., conference corner tel. executive 1, 2 ..., secretary 1, 2 ..., CMI secretary 1, 2 ...
An executive MULAP group defines which members will be executives (= primary stations). These members are automatically assigned the "outgoing preference" without incoming MULAP call signaling (tone and display).
All non-executives (= non-primary stations) are automatically assigned incoming MULAP call signaling (tone, LED and display).
The following can be administered:
"Outgoing preference" for all executives, CMI executives and conference corner telephone executives.
"Incoming preference" for all members.
Incoming MULAP call signaling for all non-executives.
DSS keys for all members.
Ring transfer key.
Non-executives can activate and deactivate MULAP call signaling using a key (Group Call).
Secretary MULAPs are configured by means of basic MULAP groups.

Telephone Types

The following types of telephone can be defined as both primary stations and non-primary stations in a basic or executive MULAP group:

Analog telephones
Cordless telephones (CMI)
All optiset E telephones described in Chapter 9

LED Statuses of a MULAP Key

The LED for the MULAP key indicates the status of the MULAP group and can assume the following signaling statuses:

LED off = MULAP free (seizure possible).
LED on = MULAP busy (seizure not possible).
LED flickering = MULAP being called (call can be answered).
LED flashing slowly = MULAP on hold (call can be retrieved or picked up).

A key can be configured for a MULAP group number on each station (including on a busy lamp field and Hicom Attendant P Office).

LED Statuses of a DSS key

The LED for the DSS key indicates the status of the DSS destination as follows:

LED off = DSS destination is free.
LED on = DSS destination is busy (off-hook, in talk state, etc.) or the telephone on which the DSS key was configured is calling the destination.
LED flashing rapidly = The telephone (DSS destination) is not being called by a DSS key.
Example: Telephone A has a DSS key to telephone B. Telephone C calls telephone B. The DSS key LED on telephone A flashes rapidly.
LED flickering = The telephone (DSS destination) is calling the telephone on which the DSS key was configured.
LED flashing slowly = The telephone on which the DSS key was configured has placed a destination on hold.

General MULAP Functionality
Incoming Calls to a Free MULAP 
All the members of the MULAP group have deactivated the MULAP ring (group call off) and/or have activated do not disturb. 
The MULAP is busy and the caller receives a busy signal. There is no call signaling on the MULAP. 
At least one member of the MULAP group has activated the MULAP ring (group call on) and deactivated do not disturb.  
The call is signaled on all members of the MULAP group (LED). 
Members of the MULAP group who are currently free, have activated the MULAP ring, and have not activated do not disturb are also signaled by an acoustic ring and display.
Members of the MULAP group who are free and have activated the ringer cutoff feature are also signaled by an advisory ring.
Busy stations in the MULAP group (busy on another line) that have activated the MULAP ring and have not activated do not disturb are signaled by
- An acoustic advisory ring (single ring) and, after scrolling, an "Accept waiting call" message on optiset E telephones.
- An advisory tone (single short tone) on analog, CMI and optiset E telephones without display.
The latter is not affected by do not disturb.
Note:
The advisory ring is also issued for calls to the local station number (for example, call to DSS key or call to general call key). 
Incoming Calls to a Busy MULAP 
All the members of the MULAP group are busy. 
An internal caller receives a busy signal and camps on after a timeout. An external caller camps on immediately.
The busy members of the MULAP group are signaled by:
- A call waiting tone and, after scrolling, an "Accept waiting call" message on optiset E telephones.
- A call waiting tone on analog, CMI and optiset E telephones without display.
In the case of busy MULAP group members who have activated do not disturb, the caller receives a busy signal regardless of whether the station has activated or deactivated the MULAP ring.
There is no change in signaling for any "other" members of the MULAP group.
Answering of Incoming Calls 
Signaled MULAP key (LED with call signaling) 
Calls can be answered by going off-hook, pressing the speaker key or pressing the MULAP key.
If the user goes off-hook or presses the speaker key, the incoming preference applies (automatic incoming seizure). 
An incoming call (LED with or without call signaling) can always be answered using the MULAP key, regardless of the incoming preference. 
Incoming Preference 
Incoming preference (automatic incoming seizure) 
Although the MULAP settings determine the incoming preference, this setting applies to a particular telephone. If more than one MULAP is connected to a telephone, an incoming preference can be set for each MULAP. Only the last setting entered for the incoming preference applies to the telephone.
If incoming preference is deactivated, a call cannot be answered by going off-hook or pressing the speaker key; the system attempts to execute an outgoing seizure.
If "No incoming preference" is selected for a telephone, the setting applies to all incoming calls to this telephone. Calls to the local station number can be answered only by pressing a station number, DSS or general call key.
Outgoing Calls 
Initiating an outgoing call 
An outgoing call can be initiated by going off-hook, pressing the speaker key, or pressing a call, digit, MULAP, station number or DSS key.  
When an outgoing call is initiated, a station number is assigned and the called party is displayed. In the default configuration (device without MULAP), the local station number is assigned when the line is seized. If seizure is via a MULAP, the MULAP group number is assigned. 
Outgoing Preference 
Outgoing preference (automatic outgoing seizure) 
Each station is assigned an outgoing preference.
The primary stations in the MULAP groups and the executives in the executive MULAP groups are assigned the MULAP group number as a preference. Primary stations and executives always have the same preferences.
If the outgoing preference for a primary station or executive changes, it is also changed for the other primary stations and executives in this MULAP group.
When the user goes off-hook, presses the speaker, station number, MUSAP or general call key, or dials while on-hook, the preference is assigned as a station number for the outgoing seizure.
If the MULAP preference is busy when the user goes off-hook or presses one of the above-mentioned keys, an overflow to the local station number is possible only on analog, CMI and optiset E entry telephones. Other optiset E telephones must select a free trunk.
Application: An executive CMI goes off-hook. The executive MULAP (its outgoing preference) is still seized by the secretary. The executive CMI receives a dial tone (overflow) for the local station number. At the end of dialing, the station number of the executive MULAP appears in the display of the called party.
If the user presses a MULAP key, the outgoing preference is not used. Instead, the group number of the MULAP key is used.
Busy Signaling 
 
If one MULAP group member presses the MULAP key or seizes the MULAP by preference (goes off-hook, presses the speaker key or dials while on-hook), MULAP keys indicate the busy state on all the stations in the MULAP group. 
Station Number Key, DSS Key 
 
The destination of a station number key can be a station number or a group number.
An outgoing seizure using a station number key is output to the outgoing preference. If the outgoing preference is a MULAP, the MULAP is also seized. If a station number key is activated during a call on a MULAP, the call is placed on consultation hold.
The station number is always entered as the destination of a DSS key. It is also possible to configure destinations that do not belong to a basic or executive MULAP group.
Differences:
- A DSS key bypasses the outgoing preference and the local station number is always output (a MULAP is not seized).
- A DSS key switches lines (for U.S. only) or initiates consultation hold (not for U.S.) if the active call is being conducted on a MULAP.
- At the destination, a DSS key bypasses call management and ring transfer but follows call forwarding.
DSS on executive or primary station:
The executives in the executive MULAP group or the primary stations in the basic MULAP group have the "free" status as a group; in other words, as soon as one is busy, the DSS and station number keys indicate busy.
Line Switchover 
 
Line switchover is possible only from the call state. Otherwise, the line is released.
A line switchover is always executed between two MULAP keys.
Between a MULAP and a DSS key,
- A line switchover is executed = for U.S. only
- Consultation hold is activated = not for U.S.
The setting is selected by means of the "switch lines for DSS" option, which is part of the country default settings.
After pressing the hold key, the party initiating hold receives a dial tone (on the outgoing preference) and can set up an outgoing call or answer an incoming call on another line key.
If a user presses another free, calling or held MULAP key (line switchover) during a call (outgoing or incoming) on a MULAP key (call state), the first MULAP is also placed on exclusive hold.
The party who initiated hold can retrieve a MULAP on exclusive hold at any time by pressing the MULAP key. The active call is then placed on exclusive hold.
Both external and internal calls can be placed on hold. All the members of the MULAP can retrieve a MULAP on common hold at any time.
Call Pickup 
 
Calls to MULAP groups are not signaled in any call pickup group and cannot be picked up. 
Night, Intercept and Overflow Destinations 
 
MULAP groups can be used as night, intercept and overflow destinations. 
Telephone Directory 
 
Administration (Hicom Assistant T/Hicom Assistant E Office) indicates which station number or name will appear when the directory is displayed. 
Call Forwarding  
CF destination 
A MULAP group can also be a call forwarding destination.  
Call forwarding per MULAP group 
After dialing the CF-per-MULAP code, the user must enter the MULAP number. optiset E telephones with a display and CMI telephones use the same menu system as a CF device.
The user must also enter the MULAP number when programming a CF-per-MULAP key. The menu system is the same as for a CF key.
Instead of entering the MULAP number, the user can press the MULAP key.
A partially programmed (with MULAP number, without CF destination) or fully programmed (with MULAP number and CF destination) CF-per-MULAP key can also be programmed.
For each MULAP, a CF-per-MULAP key with an internal or external destination can be configured for each telephone.
Call forwarding via associated services 
In this case, the MULAP number must be entered twice, once to indicate the source and once to indicate the trunk. 
Execution of call forwarding 
When a forwarded MULAP is seized, a special dial tone is activated.
When a call is forwarded, a CF device has priority. A call is forwarded to the station CF destination. If CF per MULAP is activated, the call is forwarded to the MULAP CF destination.
There is no parallel signaling on the MULAP and CF destination. Only the call forwarding destination is called.
Secretarial function transfer 
Using the ring transfer function, the secretary can switch calls to the executive and initiate a secretarial function transfer by means of CF per MULAP. The deputy can override call forwarding (caller is a CF destination), in which case the executive is called directly on the MULAP. The executive can receive calls directly by deactivating CF per MULAP. 
Results and signaling of a CF device and CF per MULAP 
If a CF device is activated for a primary station or executive, this state is indicated by a special dial tone on all the primary station or executive telephones within the same MULAP. The CF device can be deactivated from any primary station or executive telephone.
The CF destination is stored in the telephone that initiated call forwarding. CF is signaled (LED, display and special dial tone) on all primary stations or executives.
If CF per MULAP is activated, this state is indicated by the LED for the CF-per-MULAP key (fully and partially programmed) of all the members of the MULAP group (no continuous display). Any member of the MULAP group can deactivate CF per MULAP.
If a MULAP is entered as a CF destination, this state is indicated by the CF device LED (slowly flashing) of the primary stations in the MULAP group and by the CF-per-MULAP LED of all the members.
If a member attempts to activate CF per MULAP and a primary station has already activated a CF device, a warning is issued. The action is not executed until the primary station deactivates the CF device.
Number/Name Display 
 
When an outgoing call is set up, a station number is assigned (local station number or MULAP group number).
When an incoming MULAP call is answered, the MULAP group number is assigned.
In the case of calls to a MULAP:
- Before the call is answered, the display of the calling party shows the MULAP name and/or MULAP number being called.
- After the call is answered, the display of the calling party shows the station name and/or MULAP number of the answering party.
In the case of calls from a MULAP station (MULAP key or preference), the display of the called and answering parties always shows the station name and/or MULAP number.
The following generally applies to outgoing seizures: If a station conducts a call using the local station number and the outgoing preference differs from the local station number, the display of the called party always shows the station number of the outgoing preference.
Consultation Hold, Recall, Conference 
Consultation hold state 
The following activities are among the options available in the menu in the consultation hold state:
- Return to held call
- Toggle
- Transfer
- Conference
When the user goes on-hook, the call is transferred or an immediate recall is performed. 
Consultation hold on local MULAP 
If a MULAP group member is a primary station, it can reach the other members of the same MULAP by activating consultation hold and then dialing the local MULAP number. This is useful if no station number key or DSS key is configured or if the station number of the member is unknown. 
Example of an application: An executive wishes to transfer the call to his or her CMI or conference corner telephone. The executive activates consultation hold on the local executive MULAP. Only the executive stations ring because ring transfer within the executive MULAP is ignored. The executive can pickup the call on his or her CMI or conference corner telephone. 
Unscreened and screened transfer (important Top feature) 
If a member of the local MULAP is called while on consultation hold (by dialing the local station number, pressing the station number key or pressing the DSS key (not for U.S.)), the ring/call continues to be signaled/conducted on the MULAP after the transfer. Before the transfer, "common hold" is signaled on both MULAP members and the held call can be picked up. 
Recall after transfer, hold or immediately after going on-hook during consultation hold 
This function is signaled only on the MULAP station initiating consultation hold or hold. The MULAP LED indicates a call (busy indication on all other MULAP stations). The call is always signaled by an acoustic ring and display (MULAP ring and group call are ignored). 
Consultation hold on second line 
"Consultation hold on a second line" occurs when a second MULAP line is activated after consultation hold is initiated from a MULAP line.
This function is useful when activating features that can only be activated from consultation hold (such as transfer and conference). 
Once a second line has been placed on consultation hold, the first line is released. 
Example of an application: A call is being conducted on MULAP M1. By pressing a trunk key, the user switches the line to MULAP M2, thus placing M1 on exclusive hold. A new connection is set up on M2. In order to add the party on M1 to a conference, the user must press consultation hold, M1 (M2 is released) and conference. The conference continues on M1.
Instead of being added to a conference, the call can be transferred. In this case, the two parties are interconnected and M1 is released.  
Conference 
A conference can always be initiated or expanded (to maximum five participants). 
Callback, Message Waiting, Caller List 
 
Callback and Message Waiting are station-related features. If a member of a MULAP initiates a callback or sends a text message, the sender (i.e. only the initiating station in the MULAP) is called back.
When the callback is initiated on a busy MULAP, it is executed as soon as the MULAP is released.
When the callback is initiated on a free MULAP, the primary stations of the basic MULAP or the executives of the executive MULAP are monitored. The callback is not executed until a primary station or executive has been activated.
The MULAP is always called when the callback is executed. This means that a callback initiated on a free executive MULAP will also call the executive MULAP when it is executed.
When a user sends a text message to a MULAP, the message is delivered to all the primary stations in the basic MULAP or all the executives in the executive MULAP.
The message waiting LED for the mailbox is also activated on all the primary stations in the basic MULAP or executives in the executive MULAP.
MULAP calls are indicated only in the caller list of the primary stations and executives.

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