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7.11 Tenant Service

The tenant service feature is implemented using existing features. This means that it is not necessary for users to explicitly configure subsystems.

Users can control permitted and barred connections between individual stations and trunks via traffic restriction groups.

The functionality of all features remains unchanged.

Features in tenant service include:

Intercept
System number
Caller list
Busy override
DISA
Speaker call
Call detail recording
Hotline destinations
Text messages, advisory messages
Internal calls
Internal directory
CDB printout
Night answer
Hicom Assistant P Office
Park slot
Prime Line
Traffic restriction groups
Voice mail
Toll restriction

7.11.1 Tenant Service Configuration

Definition

The Hicom 150 E Office system can be used as a tenant service, which allows it to be used simultaneously by more than one customer. All features have the same functionality for all customers.

However, certain resources must be divided among the tenants (customers). They can be assigned to one, several, or all tenants. The resources to be divided are:

Stations
Trunk groups
PC-AC (Hicom Attendant P)
Intercept position
Announcement devices, voice mail
Traffic restriction matrix (ITR matrix)
Door opener
Hotline
DISA trunks
Traffic restriction groups determine the ability of tenants to access each other.
Hotline destinations can be configured for each system.
A PC-AC can be assigned to each tenant.
As of Release 2.2 SMR-J, six MOH devices can be defined for six possible ITR groups. This means that the analog interfaces used for connection are part of the ITR groups. Which MOH device is used depends on the ITR group of the station that places the call on hold.
You cannot use the logical port "0" as an MOH source.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
- 
- 
HW requirements 
SW requirements 
Rel. 1.0 or later 
- 
- 
Number of tenant service systems 
- 
- 
Hotline destinations 
Announcement devices 
16 
MOH-devices 
Trunk groups 
16 
16 
Number of trunk group keys per optiset E telephone 
Max. number of entrance telephones 

Requirements and Conditions
Subject 
Requirement or Condition 
Call detail recording central (CDRC) 
Only one CDRC exists for all tenants. 
Internal calls 
Internal calls are possible between stations in different systems if allowed by the traffic restriction groups. 
Prime Line 
Prime Line can be configured only for the entire system. 
CDB printout 
The database can only be printed for the entire system. 
Internal directory 
The internal directory displays the names of all stations and speed-dialing numbers in the system. 
Switch 
It is not possible to transfer undialed trunks. 
Simplified dialing 
Simplified dialing is not possible. 
Speed transfer 
Speed transfer is not possible. 
Intercept 
Intercept can be configured only for the entire system. 
Tenant 
Users can configure a maximum of three different tenants. 
System configuration 
The system configuration can be changed from only one telephone (programming telephone). 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Assign trunks to stations via an ITR group 
18-3-1-1 => Traffic restriction - ITR groups - Group assignment - Stations 
2.  
18-3-1-1 => Traffic restriction - ITR groups - Group assignment - Stations 
3.  
18-3-1-2 => Traffic restriction - ITR groups - Group assignment - Trunks 
4.  
18-3-2-1 => Traffic restriction - ITR groups - Connection matrix - Matrix 
5.  
Configure toll restrictions per tenant 
15-1 => Toll restriction - Restriction, day 
6.  
15-2 => Toll restriction - Restriction, night 
7.  
Delete intercept position 
16-12 => Incoming calls - Intercept, day 
8.  
16-13 => Incoming calls - Intercept, night 
9.  
Enter call allocations 
16-16 => Incoming calls - Call alloc. day 
10.  
16-17 => Incoming calls - Call alloc. night 
11.  
Enter trunk groups 
17-12 => Networking - Assign trk group 
12.  
17-13 => Networking - Overflow trk grp 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Options 
2.  
Classes of service, CON matrix 
3.  
Classes of service, Group assignment 
4.  
Classes of service, Station 
5.  
Classes of service, Day 
6.  
Classes of service, Night 
7.  
System parameters, Diversion/Attendant 
8.  
Incoming calls, Ringing assignment per line 
9.  
Lines/networking, Trunks 
10.  
Lines/networking, Routes 

 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Customer A has trunks 1 and 2. 
2.  
Customer B has trunks 3 and 4. 
3.  
Both customers should be able to seize the trunk using "0." (9 in U.K. and U.S.) 
4.  
The trunks are assigned to stations via an ITR group. 
5.  
Customer A's stations are entered in ITR1 and customer A's trunks are entered in ITR2. 
6.  
Customer B's stations are entered in ITR3 and customer B's trunks are entered in ITR4. 
7.  
The ITR groups for customer A's stations and trunks receive mutual ITR. 
8.  
For its own stations, customer A receives mutual ITR for customer B's stations. 
9.  
For its own stations, customer A receives incoming ITR for customer B's trunks. 
10.  
The ITR groups for customer B's stations and trunks receive mutual ITR. 
11.  
For its own stations, customer B receives incoming ITR for customer A's trunks. 
12.  
Customer A's trunks must receive mutual ITR. 
13.  
Customer B's trunks must receive mutual ITR. 
14.  
Trunk 1 and trunk 2 are placed in trunk group 1. 
15.  
Trunk 3 and trunk 4 are placed in trunk group 2. 
16.  
Overflow from trunk group 1 to trunk group 2. 
17.  
Customer A receives incoming and outgoing class of service for trunk group 1 and incoming class of service for trunk group 2. 
18.  
Customer B receives incoming and outgoing class of service for trunk group 2 and incoming class of service for trunk group 1. 
19.  
The intercept is removed in system settings, and for each trunk the intercept position for "0" (9 in U.K. and U.S.) is entered in the call allocation for trunks. 

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