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7.2 Features for All Traffic Types

7.2.1 Call Hold

Definition

Users can place an active call on hold. Placing a call on hold means that the call stays connected, but in a waiting state, until the user retrieves it. After placing a call on hold, the user can either retrieve the held call or place another call on the same line.

A distinction is made between common hold and exclusive hold.

With common hold, any party can retrieve the held call; with exclusive hold, only the party who placed the call on hold can retrieve it.

The following describes other situations involving Hold states:

Call Waiting (refer to Section 7.3.3 for more details)
When a station is involved in a call and a second call is waiting to be answered, you can scroll to and select the prompt Call Waiting. This places the first caller on exclusive hold at your telephone and answers the incoming call. This is also known as the feature Answer Hold. You can process the second call (transfer, park) or "Quit and Return" to the held party and the incoming call is dropped.
Toggle and Automatic Hold (refer to Section 7.2.3 for more details)
When a station, using a trunk key or call key, is engaged in one conversation and another call is incoming on another key, you can automatically place the current call on exclusive hold and answer the incoming call by pressing the flashing key. You can then toggle between the 2 calls at will. The lines are alternately on Consultation Hold and the last call handled will recall if you go on-hook.
Alternatively, you can place your original caller on Common Hold, by first pressing the HOLD key before answering the incoming call. Anyone with an appearance of the Trunk key or Call key can take the call by pressing the slowly flashing key.
Consultation Hold and transfer (refer to Section 7.2.4 and Section 7.2.5 for more details)
When a station is engaged in a conversation, whether or not the call is on an outside line button or not, you can place the current conversation on Consultation Hold to consult with another internal or external party. The held party is on exclusive hold on your telephone.
Hold and retrieve trunk (refer to Section 7.5.4 for more details)
This allows the display user to place an outside trunk call on hold whether there is an appearance of the trunk or not on the telephone. Pressing the Hold/transfer key, the trunk is placed on exclusive hold and the display provides the information on the held trunk, which reads Line held on xxx, where xxx is the trunk number. You can go on-hook. To retrieve the held line, press the Retrieve line button or dial the access code followed by the trunk number.

Operating the Feature

Refer to Call Hold operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000)

Related Topics

Section 7.2.2, Call Park, on page 7-6
Section 7.2.3, Toggle, on page 7-9
Section 7.2.6, Conference, on page 7-16

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
SW requirements 
Rel. 1.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
Trunk key, Retrieve key 
You can retrieve a call that was placed on hold by pressing either a trunk key (when the LED is flashing slowly), by pressing the Retrieve key, or by entering a code from the Program/Service menu. The trunk to be seized must be suffix-dialed (with the exception of the trunk key). 
Internal calls
(for U.S. Only) 
To place an internal call on hold, users must either park the call or use an internal consult key. 

Configuration Options

This feature does not have to be explicitly configured.

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Set up a call.  
2.  
Place the call on hold.  
3.  
Carry out another function. 
4.  
Resume the call.  

7.2.2 Call Park

Definition

With call park, users can place both internal and external calls on hold. Parked calls can be answered from any telephone in the system.

Users can activate the call park feature only when they are on another call. Users must assign a virtual number (park slot 0 through 9) to the call that they want parked. They must then enter the slot number to receive the call.

A parked call that is not retrieved within a given time (default is 160 seconds) recalls the originator and follows the recall rules.

Operating the Feature

Refer to Call Park operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000)

Related Topics

Section 7.2.1, Call Hold, on page 7-3
Section 7.2.3, Toggle, on page 7-9
Section 7.2.6, Conference, on page 7-16

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
SW requirements 
Rel. 1.0 or later 
Number of calls parked simultaneously 
Max. 10 
Max. 10 
Max. 10 
Max. 10 
Max. 10 

Requirements and Conditions
Subject 
Requirement or Condition 
Park 
You cannot park an undialed trunk. 
Park 
You must answer a call before you can park it.  
Conference 
You cannot park a conference call. 
Call forwarding 
In the case of a recall, a parked call does not follow call forwarding. 
DTMF 
If a station has activated DTMF transmission, DTMF mode will be deactivated automatically when you activate the call park feature. This applies both to the station that parked the call and to the parked station.
As of Release 2.2 SMR-H (for World excluding U.S.) and Release 2.2 SMR-J (for U.S. only), DTMF mode will not be deactivated when you activate the park feature. 
Occupied park slots 
If the park slot selected for parking a call is already occupied, a tone sounds, and the number does not appear on the screen. Select another park slot. 
Parking with
optiset E entry and
optiset E basic 
The optiset E entry and optiset E basic telephones do not have a programmable Park key. Users must enter a code to activate the feature. 
As of Release 2.2 SMR-H (for World excluding U.S.) and Release 1.0 SMR-R (for U.S. only), you can program a Park key. 
DND 
A station in DND can place a call in a park location; however, if the parked call recalls and no other destination has been identified in call management, the call automatically is disconnected after the recall timer expires.  
MOH 
Parked callers hear Music on Hold (MOH). 
CorNet-N 
An incoming call over a CorNet-N link can only be placed in a Park location at the destination node. A call parked in one node cannot be retrieved from another node over the CorNet-N link. 
DISA 
The call park feature cannot be activated from a DISA connection.  

Configuration Options

This feature does not have to be explicitly configured.

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Set up a call. 
2.  
Park the call. Enter service code *56 or press the feature key (with optiset E entry and optiset E basic, possible as of Release 2.2 SMR-H [for World excluding U.S.] and Release 1.0 SMR-R [for U.S. only]).  
3.  
Suffix-dial a park slot.  
4.  
Resume the call. Enter service code *56 or press the feature key (with optiset E entry and optiset E basic, possible as of Release 2.2 SMR-H [for World excluding U.S.] and Release 1.0 SMR-R [for U.S. only]).  
5.  
Suffix-dial a park slot.  

7.2.3 Toggle

Definition

Toggle enables a user to toggle between two parties, placing one of the parties on hold. The toggle feature can be used for internal and external calls.

The rules for consultation hold also apply to the active call. Users cannot toggle between conference calls.

Operating the Feature

Refer to Toggling operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000)

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
SW requirements 
Rel. 1.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
Hold 
If you are on hold, you cannot use the toggle feature. 
DTMF 
Activating the toggle feature deactivates DTMF mode. 
As of Release 2.2 SMR-H (for World excluding U.S.) and Release 2.2 SMR-J (for U.S. only), DTMF mode will not be deactivated when you activate the toggle feature. 
Two incoming calls 
If the second party is also an incoming call, the user can answer the incoming call by using the feature Call Waiting (default access code is *55) then Toggle between the first and second call as explained above. 
Line keys 
Users with line keys (Call keys, Trunk keys) can toggle between one call and another by pressing the flashing line key for the other incoming call, and Toggle between both by pressing one line key then the next. The lines are in exclusive hold.  
Exception: In the case of the General Call key appearances, users should always press the Hold button, followed by the Release button, before pressing another General Call key appearance. This places the first call on Common Call. Otherwise the call remains on Consultation Hold. 
Music on Hold 
MOH is always connected to the held party. 

Configuration Options

This feature does not have to be explicitly configured.

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Use the consultation hold feature to set up a second call from a call in progress. 
2.  
You can then toggle between the two parties using *2. 

7.2.4 Unscreened Transfer

Definition

Users can transfer an internal or external call to another internal station before the called party answers. The other station can be in the same system or it can be in a networked system (CorNet-N or QSIG [not for U.S.]).

If the requested station is unavailable, the call will remain in a wait state until the line is free (camp on). Only two calls can be transferred to a busy station simultaneously.

A telephone with display at the transfer destination can display the number of either the station initially called or the calling party.

Calls transferred to a station which is call forwarded follow the forwarding mode set at the internal destination.

A call transferred to an external destination over an analog loop start trunk does not recall because the Hicom 150 E does not know the state of the final destination. In this case, a pseudo answer is provided.

Operating the Feature

Refer to Transfer operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000)

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
SW requirements 
Rel. 1.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
External transfer destination 
You cannot place an unscreened transfer to an external destination. 
Recall 
If a transferred call is not answered within a certain period of time, the system initiates a recall. 
Recall timer 
A transferred call that is not answered recalls to the transferring station. The recall timer, Callback timeout for transfer before answering (default is 45 seconds), is started when the transferring station releases the call from the station. This timer also controls the length of time that a caller is camped on the destination station. 
Call charges 
Toll charges are assigned to the switching station until the call is picked up or released. After the destination station answers, the charges are assigned to it. 
Call charges 
If the destination is an external destination, the call charges are assigned to the transferring station as long as the destination answers the call. 
DSS 
Pressing a DSS key from a talking state, results in an immediate Consultation call with the party designated by the DSS key. In effect, it replaces the procedure: Consult + destination
Do Not Disturb 
Transferring a call to a station in Do not Disturb results in an immediate recall to the transferring station.  
If the transferring station is itself in a Do Not Disturb state, a Recalling transferred call overrides the DND function and rings the telephone. 
Music on Hold 
The called party hears MOH, if provided. 
External destinations 
An external call can only be transferred to another external destination (in the same system or in another node via CorNet-N) if one of the trunks can provide release supervision (ground start, PRI, BRI, DID, T1). 
Busy stations 
Only two calls can be transferred to a busy station simultaneously. On a display telephone, the state of the called party (if internal) is displayed-Busy or Do Not Disturb

Configuration Options

This feature does not have to be explicitly configured.
A system-wide flag must be set in Hicom Assistant E Office to allow or disallow (default) trunk-to-trunk transfer.

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Set up a call.  
2.  
Activate consultation hold and call another internal station. 
3.  
Hang up the phone to transfer the call to the internal station before the station answers. 

7.2.5 Screened Transfer

Definition

Users can use screened transfer by initiating a consultation call to an internal user (a third party) after answering a call. After the third party answers, the user can hang up the phone, transferring the call received.

Users can also transfer an internal call to an external destination. The receiving station can be in the same system as the called party, or it can be in a different networked system (CorNet-N). If the requested station is busy and the call is nevertheless transferred, the call camps on until the line is free.

Operating the Feature

Refer to Transfer operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000)

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
SW requirements 
Rel. 1.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
Call charges 
Toll charges are assigned to the switching station until the call is transferred. After the destination station answers, the charges are assigned to it. 
External destination 
In the case of an external destination, the transfer must be initiated. 
DSS 
Pressing a DSS key from a talking state, results in an immediate Consultation call with the party designated by the DSS key. In effect, it replaces the procedure Consult + destination
Music on Hold 
The called party hears MOH, if provided. 
External destinations 
An external call can only be transferred to another external destination (in the same system or in another node via CorNet-N) if one of the trunks can provide release supervision (ground start, PRI, BRI, DID, T1). 
Busy stations 
Only two calls can be transferred to a busy station simultaneously. On a display telephone, the state of the called party (if internal) is displayed-Busy or Do Not Disturb
Transfer to CF station 
Calls transferred to a station that is call forwarded follow the forwarding mode set at the internal destination. The display on a display telephone indicates the final destination.  

Configuration Options

This feature does not have to be explicitly configured.

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Set up a call.  
2.  
Activate consultation hold and call another internal station. 
3.  
When the called station answers, transfer the call and hang up. In the case of external destinations, the transfer must be initiated. 

7.2.6 Conference

Definition

A user can combine up to five stations into a conference call.

The user setting up the conference can individually disconnect stations from the conference or release the conference entirely. In addition, the user can also exit the conference without terminating it, even if the conference includes external stations (trunk-to-trunk conference).

If internal stations still remain in the conference, the new conference leader is the user who has been in the conference the longest. If only external stations remain in the conference and no backward release criterion is present (on loop-start trunks), a timer, Time until warning tone, in main station interface transit con, is started; the default time is: 5 minutes. When this timer expires, the remaining stations receive a warning tone and the conference is disconnected after default 10 seconds. This timer, Time from warning tone until release, is variable from 0 to 42 min.

The initiator of the conference is designated as the Conference Master. If the conference master leaves the conference, control of the conference is passed on to the first internal member which was part of the conference.

Members of the conference call can leave the conference by going on-hook or by answering a call waiting. However, they must call the conference master to be added on to the conference once again.

Operating the Feature

Refer to Conference operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000)

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
SW requirements 
Rel. 1.0 or later 
Conferences per system 
Stations per conference 
External stations per conference 

Requirements and Conditions
Subject 
Requirement or Condition 
Conference 
Internal users cannot participate in more than one conference in the system (except with CorNet-N). 
Analog stations 
The following restrictions apply to OfficePoint:
Analog stations can set up no more than a three-party conference. Up to four analog telephones can be passive participants in a conference.  
Analog stations 
Analog stations are not checked to see if they are voice devices. 
Voice, data transmission 
You can set up a conference between voice stations only. 
Call charges 
Toll charges are assigned to the party who set up the toll call. When a call is transferred or released, the toll charges are assigned to the remaining internal station from the moment the call is released. 
Conference participants when external applications are connected via CSTA 
CSTA Phase II places a limit on the length of CSTA messages. Conferences with more than three participants exceed this limit and can cause the connected applications to malfunction when at least one station is monitored by CSTA. 
As of Release 2.2 SMR-G (for World excluding U.S.) and Release 2.2 SMR-J (for U.S. only), conferences can no longer be expanded to include more than three participants. This option is no longer offered in the menu and will be rejected if you try to invoke it with a code.  
DISA 
The conference feature cannot be invoked from an external DISA station. 
Park 
Conference calls cannot be parked.  

Configuration Options

This feature does not have to be explicitly configured.

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Using the consultation procedure, place an existing call on hold and set up a second call. 
2.  
Set up the conference using *3.  
3.  
If you want to include additional stations in the conference, place the conference on hold, set up another call and activate the conference. 

7.2.7 Music on Hold (Internal or External Source)

Definition

An integrated music source (hardware module) makes it possible to play music for waiting parties during switching operations.

As an alternative, you can use the following optional modules with OfficePoint and OfficeCom (in the U.S., the EXMNA board is included with every Hicom 150 E Office system):

EXMNA (connection option for an external music source) (for U.S. only)
EXM (connection option for an external music source) (not for U.S)
MPPI (with music component) (not for U.S)

All Hicom 150 E Office models allow you to connect an additional MOH device to analog interfaces. Devices other than Genius or Mozart must be connected to a 600-ohm transformer.

As of Release 2.2 SMR-J, six MOH devices can be defined for six possible ITR groups. This means that the analog interfaces used for connection are part of the ITR groups (Section 7.11.1 on Page 7-309).

The EXMNA card limits the level at which MOH can be heard over outside lines and is therefore FCC compliant without external limiters.

Callers hear MOH if in Consultation Hold state, Park state, and in a transfer state if configured. Also, queued callers in an UCD environment can hear MOH if so configured.

MOH can be configured in one of three ways:

1. No Music on Hold: The held party will only hear silence.
2. MOH with ring tone: The held party will first hear MOH during the Consultation process. When a call is transferred to the destination, the MOH is replaced by ringback tone.
3. MOH without Ring Tone: The held party will hear MOH until the called party answers the call.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
- 
- 
HW requirements 
Free analog subscriber ports 
HW options  
SLA16,
SLA8/16/24N,
TIEL
 
EXM, 
EXMNA, 
MPPI 
- 
- 
SW requirements 
Rel. 1.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
EXMNA 
EXMNA is used only in the U.S. 
EXM, EXMNA, MPPI 
Connecting the EXM, EXMNA, or MPPI board automatically switches the system over to the external music source. 
MOH 
You must unplug the external music source, EXM module, or EXMNA module to activate internal music on hold. 
MOH (not for U.S.) 
OfficeOne provides limited internal MOH. 
MOH source 
You cannot use the logical port "0" as an MOH source. 
MOH source at analog ports 
If the MOH source is turned on (loop active) you need to disconnect and then reconnect it (interrupting the loop) after configuring the analog port. 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure MOH:  
22-11 => System settings - Music on hold - State (0...2) 
Status options: 0 = off, 1 = on, without ring tone, 2 = on, with ring tone 
2.  
MOH via the analog interface
25-4 => Annoucement/music - ext. music - Select group (1...6) 
These groups correspond to the six ITR groups (Release 2.2 SMR-J and later). 
Note: If you have programmed more than one MOH, you need to assign the stations to these MOHs via the ITR groups. 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Internal MOH:
Options  
2.  
System parameters 
3.  
System settings  
4.  
Music on hold 
5.  
MOH via analog port:
Options  
6.  
Connections  
7.  
Ext. connection 
8.  
External MOH 
Release 2.2 SMR-J and later:
External MOH: Assign the MOH to internal traffic restriction (ITR) groups. 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Set up a call.  
2.  
Activate consultation hold. 
3.  
The party on hold receives music from the correct source. 

7.2.8 Announcements

Definition

For uniform call distribution (UCD), announcement before answering, and DTMF direct inward dialing (DID), users can connect announcement equipment. This announcement replaces music on hold (MOH) in certain situations (such as during hold or while a station is busy or being transferred).

Announcement devices can be connected to analog interfaces, or can be connected using E&M in the OfficePro system. Start/stop control can be implemented using relays and sensors or E&M. Up to 32 stations can be connected to an announcement device.

Both interfaces provide sequenced messages (as opposed to barge-in); however, the E&M interface can advise the announcement device to return to start when the queue is empty. With the SLA interface method, the announcement device must reach the end of its message before returning to start. This can be critical if the message is lengthy.

The following types of announcement are available:

Recorded Announcement/Music on Hold (MOH) with UCD on page 7-92
Announcement Before Answering on page 7-193
Dual-Tone Multifrequency Direct Inward Dialing on page 7-190
Message Texts/Mailboxes/Message Waiting on page 7-295

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
Free analog subscriber ports, analog tie traffic 
Free analog subscriber ports 
 
SW requirements 
Rel. 1.0 or later 
Announcement devices 
16 
Simultaneous announcements 
30 
30 
30 
30 
30 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure announcement device 
2.  
25-1 => Announcement device - Announcement device 
3.  
Announcement device via sensors (OfficeCom, OfficePoint)  
4.  
27-1 to 9 => Parameters for setting the sensors 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Configure announcement device 
Options  
2.  
Connections  
3.  
Announcement device 
4.  
Configure sensors 
Options  
5.  
Connections  
6.  
Sensors  

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Configure announcement device.  
2.  
Assign station and port. 
3.  
Call the configured station. 
4.  
The installed announcement activates.  

7.2.9 Consultation Hold

Definition

This feature allows users to place a new internal or external call on hold and consult with an existing caller on the same line by placing the existing caller on hold. The consultation call ends when the user retrieves the held call. If the user hangs up instead of retrieving the held call, the held call is transferred or recalled.

If users place an external call on hold and place another external consultation call, they must use the optiset E transfer feature to connect the two calls.

Analog telephones can connect external calls to external stations using the conference feature.

Operating Feature Using Display Telephones

To consult with an internal or external party, the user selects the Consult? prompt and dials the desired destination. If the called party answers, the following choices are available to the consulting party:

Quit and return
Toggle/Connect
Conference
Transfer
Consult
Save Number
Start Conference
Start Transfer
Mute On

The user can further consult with other parties, placing the second on Consultation Hold simultaneously in order to contact a third party. The user can conference the second and third party, exit the conference and return to the first caller.

If the telephone has DSS keys (Repdial keys with internal station numbers assigned to the key), pressing a DSS key while connected to anther party will automatically place that call on Consultation Hold and ring the DSS destination. The Prime Line feature must not be configured in the system.

Operating Feature Using Non-Display and Analog Telephones

Non-display telephone users can also have several calls on Consultation Hold, but must use the Consultation key (or the hookswitch flash in the case of analog telephones) to invoke the feature. Features available to the consulting telephone:

Conference (*3)
Transfer (on hook or Release key)
Toggle (*2)

Related Topics

Section 7.2.4, Unscreened Transfer, on page 7-11
Section 7.2.5, Screened Transfer, on page 7-14
Section 7.2.6, Conference, on page 7-16

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
SW requirements 
Rel. 1.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
Redial 
You can use the redial feature when you are in a consultation call. 
Do not disturb 
It is not possible to set up a consultation call to a busy subscriber who has activated do not disturb
DTMF mode 
Initiating a consultation call will deactivate DTMF mode, if it is active.
As of Release 2.2 SMR-H (for World excluding U.S.) and Release 2.2 SMR-J (for U.S. only), DTMF mode will be reactivated when a consultation call is terminated.  

Configuration Options

This feature does not have to be explicitly configured.

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Set up a call.  
2.  
Activate consultation hold. 
3.  
Set up another call. 
4.  
Terminate the second call. 
5.  
Terminate consultation hold by retrieving the first call. 

7.2.10 Recall

Definition

A held call that is not answered or a call that was not switched successfully is signaled at the initiating station as a recall. A display telephone at the initial caller's location can display the number of either the switched internal or external station or the number of the destination.

An automatic recall is always carried out if:

1. A call was parked for a certain period or was placed on common hold and was not answered. The recall occurs when the hold/park timer expires (recall a parked connection).
2. An unscreened transfer was placed to a party who did not answer the call within a certain period (recall a transferred/switched trunk).
3. An unscreened transfer was placed to a station and the destination did not exist, was busy with a second call, the telephone was defective (in the case of digital telephones) or the transfer type was not allowed (transfer external call to external destination). An immediate recall is carried out in these cases.

Timer Relationship

Call Park Recall and Call Transfer Recall have separate timers.
The Park timeout and cancellation of hold timer is started when a call is parked in a park location. When the time expires, the call recalls the originator. Default time is 180 seconds. If the originator is busy or in the Program/Service mode, when the timer expires, the recalling party is camped on to the originator, until the current conversation is terminated. Upon going on-hook, the recalling party immediately rings the originator. If the recalling party is an internal station, and has a DSS appearance on the originator's telephone, it will start flashing when the timer expired.
If the originator is DND when the time expires, the recall overrides DND and the telephone rings.
The Callback timeout for transfer before answering timer is started when a caller is transferred to another destination by an internal user. When the time expires, the call recalls the originator. Default time is 45 seconds. If the originator is busy or in the Program/Service mode when the timer expires, the recalling party is camped-on to the originator, until the current conversation is terminated. Upon going on-hook, the recalling party immediately rings the originator. If the recalling party is an internal station, and has a DSS appearance on the originator's telephone, it will start flashing when the timer expired.
If the originator is DND when the time expires, the recall overrides DND and the telephone rings.
When a call recalls the originator, the Intercept timeout for recall timer is started. The call will ring at the originator for the length of this timer. When the time expires the call is routed to the configured intercept position. Default is 30 seconds.
When an unanswered call is routed to the intercept position, a final timer, Timeout before recall to ATT is activated, is started. The call will ring at the intercept position for the length of this timer. When the time expires, the call is released from the system. Default time is 60 seconds.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
SW requirements 
Rel. 1.0 or later 

Configuration Options

This feature does not have to be explicitly configured.

Configuring the Feature Using Hicom Assistant E Office

Although this feature does not have to be explicitly configured, Hicom Assistant E Office permits the recall time to be configured as follows:
Step 
Action 
1.  
System parameters  
2.  
Time parameters  
3.  
Dial time during transfer before answer 
4.  
Change in recall time 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Set up a call.  
2.  
Initiate consultation hold. 
3.  
Call another station. 
4.  
Perform an unscreened transfer. 
5.  
Do not answer the call at the destination. 
After the timer expires, the call returns in the form of a recall. 

7.2.11 Setting the Signaling Method for Analog Stations

Definition

After the system boots, all analog station ports are set to DTMF dialing. If users need to change an analog station port to dial pulsing, they can use Hicom Assistant T or Hicom Assistant E Office. Users do not need to reset the system after changing the signaling method. The new signaling method is functional immediately.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
SW requirements 
Rel. 1.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
Signaling method 
If a dial pulsing signal is detected, the code receiver remains active so toll restrictions are not circumvented. 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Select signaling method 
2.  
14-29 => Select the signaling method for the station 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Select signaling method 
Options 
2.  
Set up station 
3.  
Parameter 
4.  
Flags 

7.2.12 Hicom Attendant C

Definition

Users can configure up to six telephones in the Hicom 150 E Office system to carry out switching services. The Hicom Attendant C telephone simultaneously serves as an intercept position and an attendant console (AC). All calls are routed to the AC if direct inward dialing is not available or if no station can be reached via the call allocation algorithms in call management (intercept). The operator then redirects incoming calls to the stations selected. For additional information, see also Chapter 9, Desktop Equipment, Hicom Attendant C"

Users can also configure a PC as the attendant console (PC AC). This specially configured PC is known as Hicom Attendant P and is described in detail in Chapter 9, Desktop Equipment, Hicom Attendant P"

For the layout or assignment of function keys on the optiset E advance plus/comfort, advance conference/conference, and memory telephones, refer to the Hicom Attendant C User Manual for Hicom 150 E Office, optiset E advance plus/comfort, advance conference/conference, optiset E memory (refer to documentation list).

Individual Intercept positions can be configured for day operation and another for night operation. Up to 4 optiset E Key Modules can be connected to the Attendant C telephone.

In general, external calls are directed to Call keys whereas internal calls appear on DSS/Repdial keys on the Key Modules.

Intercept and attendant positions can form Hunt Groups. A hunt group where all members are busy, is not intercepted to the intercept position. The waiting calls remain in the queue.

Calls can be configured system-wide to be intercepted in the following conditions:

Ring No answer, Busy, Invalid number dialed, Incomplete number, on an unanswered recalls and when an attempt is made to dial from specific stations which have activated CodeLock.
In the case of Ring No Answer, the system first checks the Call Management tables for further configured destinations. If there are no none, the call is then diverted to the intercept position.

CorNet-N

CorNet-N calls can be internal or external depending on their source. If the calling party is an internal station in a remote node, the call is flagged as internal. If the call is from a trunk in the remote node, the call is flagged as external.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
Digital subscriber line module 
General requirements 
optiset E advance plus/comfort, advance conference/conference, or memory telephone (system telephone) 
SW requirements 
Rel. 1.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
Overflow 
You can configure numeric and time overflow to a programmable overflow destination. 
Undialed trunk 
You can switch an undialed trunk. 
Busy external line 
You can selectively release busy external lines. 
Second number 
You can also reach the AC under a second station number (default 9, USA/GBR 0). 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure intercept position 
2.  
16-12 => Incoming calls - Intercept, day 
3.  
16-13 => Incoming calls - Intercept, night 
4.  
16-14 => Incoming calls - Intercept mode 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Configure intercept position 
Options 
2.  
System parameters 
3.  
Intercept / Attendant 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Configure the AC. 
2.  
Call a telephone that is off-hook. 
3.  
The call is signaled through to the intercept station. 

7.2.13 Busy Override

Definition

Authorized users and the current intercept position (day or night) can use a code or key to override a call in progress at an internal station. The participating stations are notified of the busy override by an alerting tone and a screen display.

The feature can be invoked during the busy signal or during the camp on state.

During an override condition,

if the called party goes on-hook, all parties are released.
if the party which was connected to the called party goes on-hook, the overridden and overriding parties remain connected.
if the overriding party goes on-hook first, the original conversation can continue and the conference bridge is removed.
If the called party had activated DND, the conversation will nevertheless be overridden. However, a station authorized to use the Busy Override feature, cannot override a station with DND active and in an idle state.

Any Voice terminal in the system can be configured for this capability.

A station with Data security (Hicom Assistant T) or Call Waiting rejection (Hicom Assistant E Office) active, cannot be overridden.

CorNet-N

Override cannot be invoked over a CorNet-N link.

Operating the Feature

Refer to Override operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000)

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
SW requirements 
Rel. 1.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
Voice channel signaling security 
You cannot override a call if the called station or the internal party it is connected to is entered as a data station (voice channel signaling security), or if the called party is dialing a number. 
Hunt group 
Busy override is not possible if all stations are busy when a group or hunt group is called. 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure busy override:  
2.  
14-13 => Configure station - Override 
Any individual station can be configured, or, all stations can be configured simultaneously using the All stations command. 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Configure busy override:  
Options 
2.  
Set up station.  
3.  
Set parameters on desired extension.  
4.  
Flags  

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Place a call to an internal station that is engaged in an internal or external call. 
2.  
Dial the override code (*62).  
3.  
The station is notified of a busy override by an alerting tone when the override is first initiated. 

7.2.14 Overload Indication

Definition

Users can activate an overload indicator (attendant console) for a fixed station (first station port in the system). When the user presses the key, the waiting calls are displayed (key LED). The following signaling types are possible:

Flashing: Waiting call and busy AC.
Flickering: Waiting call was not answered within 30 seconds; there are more calls than can be processed by the attendant consoles.
Off: The AC is not overloaded.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements  
Digital subscriber line module 
SW requirements 
Rel. 1.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
Overload indication 
An LED that is already flickering is not reset to flashing. 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Program key for overload: 
*91 => Enter key programming mode. 
2.  
Press the desired key.  
3.  
Assign the number of calls to the selected key. 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Program key for overload:  
Options 
2.  
Set up station 
3.  
Key programming 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Configure an overload LED on the AC (or night station). 
2.  
Set up a call from the AC.  
3.  
An external call reaches the AC. The overload LED flashes. 
4.  
Another call reaches the AC. The overload LED flickers. 

7.2.15 Shared Transfer Switch (Not for U.S.)

Definition

A shared transfer switch allows an analog trunk connection to be used for two stations. The switch divides the signal into positive and negative half-waves and assigns each to a station. The network provider (such as Telecom in Germany) installs the shared transfer switch.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
- 
- 
HW requirements 
SW requirements 
Rel. 1.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
Shared transfer switch 
This feature is for Germany only. 

Configuration Options

This feature does not have to be explicitly configured.

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Set up an outgoing external connection. 
2.  
Set up an incoming external connection. 

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