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Definition
The ANI feature (automatic number identification) displays the calling party's station number, which is transmitted over analog trunks.
While the phone is ringing, the station number is transmitted by BFSK (binary frequency shift keying) during the first ringing phase. Hicom 150 E Office supports the feature only until the called party lifts the handset. Internally, the system handles ANI data just like an ISDN number.
To run the ANI feature, you must have the ANI4 options board, which is used in conjunction with the TMGL4 trunk board.
Model-Specific Data
Requirements and Conditions
Configuration Options
This feature does not have to be explicitly configured.
Definition
Distinctive tones indicate different call types. This enables the user to distinguish between incoming internal and incoming external calls. In ISDN systems, acoustic information is secondary to displays on the screen because different features can have the same ring signaling.
optiset E telephones can individually be configured for 1 of 3 distinctive external call ring cadence.
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Internal ring: The internal ring cadence is a repeated signal: 1 second ON, 3 seconds OFF. |
Model-Specific Data
Requirements and Conditions
Configuration Options
This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.
Configuring the Feature Using Hicom Assistant T
Configure the feature using Hicom Assistant T as follows:
Step |
Action |
---|---|
1. |
Set call signaling (for stations and groups) |
2. |
16-19 => Incoming calls - Ring cadence |
Configuring the Feature Using Hicom Assistant E Office
Configure the feature using Hicom Assistant E Office as follows:
Step |
Action |
---|---|
1. |
Set call signaling (for stations and groups) Options |
2. |
Set up station. |
3. |
Set parameters on desired extension. |
4. |
Flags |
5. |
Change call signaling Options |
6. |
System parameters |
7. |
Tones/ring types |
Testing the Feature
Check the feature for error-free functioning as follows:
Step |
Action |
---|---|
1. |
Set call signaling for an internal call. |
2. |
Set call signaling for an external call. |
3. |
Call the station from an internal station. |
4. |
Call the station from an external station. You should be able to hear distinctive rings. |
Definition
If a caller reaches a busy extension, a call waiting tone sounds to let the called party know that a call is waiting (camped-on). The called party then has the option of answering the call without ending the call in progress.
If the called party has a display telephone, the display also indicates that the camped-on call is waiting.
Ring injection refers to a tone when the call is from an external source.
Call Waiting Tone is used when a call is from an internal telephone. This includes a call from an internal station located in another node, connected via CorNet-N.
If a caller reaches a busy station, busy tone is heard for 5 seconds, and if call waiting is permitted, the busy tone is replaced by ringback tone; at this time, a call waiting tone sounds to let the called party know that a call is waiting.
The called party then has the option of answering the call. If the called party has a display telephone, the display indicates that the camped-on call is waiting. The Call Waiting tone from an incoming internal or external call can be disabled manually by dialing the default access code *87, and re-enabling the tone by dialing #87. Alternatively, display telephones users can press the Program/Service key and scrolling to More Features and selecting Call Waiting tone Off? or Call Waiting tone on?.
The feature can be invoked during a conversation.
Non-display and analog telephones cannot invoke this feature.
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
x |
x |
x |
HW requirements |
- |
- |
- |
- |
- |
SW requirements |
Rel. 1.0 or later |
||||
Number of waiting calls per station |
16 |
16 |
16 |
16 |
16 |
Requirements and Conditions
Subject |
Requirement or Condition |
---|---|
Call waiting rejection |
If a station has activated call waiting rejection (signaling security), a call cannot camp on. |
CorNet-N |
CorNet-N calls are treated like internal calls. |
Group call |
If one or more stations in a group call are free, the call will be offered to them. The other group members are not signaled. If all stations are busy, all of them receive a call waiting signal. |
Speaker call |
Speaker calls to busy stations are not possible. |
Recall |
Recalls of low-priority external calls that cannot be signaled are intercepted. Displaced internal calls are released. |
Silent call waiting |
Users can deactivate the call waiting tone for external calls using a procedure or Hicom Assistant E Office. This setting does not affect signaling on the display. |
Call waiting Tone On/Off |
Individual stations can enable/disable the tone at their station. Default is: Tone On. |
Call Waiting Rejection on |
This station flag prevents any type of call waiting tone to be injected in the conversation. This flag is also called Data Line Security in the Assistant T. When set, this flag will also prevent this station from being overridden. The calling station will only hear busy tone. |
Configuration Options
This feature can be configured using Hicom Assistant E Office.
Configuring the Feature Using Hicom Assistant E Office
Configure the feature using Hicom Assistant E Office as follows:
Step |
Action |
---|---|
1. |
Options |
2. |
System parameters |
3. |
Tones and ring types |
Testing the Feature
Check the feature for error-free functioning:
Step |
Action |
---|---|
1. |
Call waiting for internal calls: If an internal station is busy, the calling party receives a busy signal. Five seconds later, the busy party receives a display message indicating that a call is waiting, and the call waiting tone is activated. For the calling party, the busy signal changes to a ring tone. The busy party can answer the call with the "answer call waiting" feature. Call waiting for CorNet-N: Call waiting is activated immediately. |
2. |
Ring injection: (external calls) If a busy internal station receives a call from the public network, the busy station immediately receives a message indicating that a call is waiting. Any ISDN information (CLIP) is displayed on the screen if the calling party has enabled this feature. |
Definition
Call management (CM) determines how incoming calls are to be handled depending on the trunk type and the day and night services. Call management consists of four blocks:
Block 1: Two call allocation tables exist for calls on analog or digital (ISDN) trunks without a direct inward dialing (DID) option (see Figure 7-1). One call allocation table is evaluated during day service, and the other table during night service. For each trunk, these tables contain a reference to further day and night lists. Call management goes directly to these lists when a direct inward dialing (DID) call arrives. In the default setting, DID calls on all trunks that lead to an intercept are signaled at the day or night intercept position. Intercept criteria can also be entered in these tables.
Block 2: A total of three lists exist for day service, internal calls, and night answer (see Figure 7-1). These lists contain references to one of the 70 possible call destination lists.
Block 3: The call destination lists are seven-column table (see Figure 7-2). A row of this table is also referred to as a CM element. The first four columns contain procedures. The stations and groups entered in these columns are called consecutively depending on the call forwarding-no answer (CFNA) time.
The fifth column contains an entry that determines the time until CFNA occurs.
The sixth column contains an entry indicating the night bell type and the telephone that should also be called.
The seventh column defines when the night bell entered in column six should be called (either immediately or after the first CFNA time entered in column five).
Block 4: If group numbers have been entered in the call destination lists, the last call management table handles any additional allocation. This table is provided for hunt groups (linear and circular) and group calls (see Figure 7-2).
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Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
x |
x |
x |
SW requirements |
Rel. 1.0 or later |
||||
Number of call destination lists |
70 |
70 |
70 |
70 |
70 |
Number of UCD groups |
60 |
60 |
- |
- |
- |
Requirements and Conditions
Subject |
Requirement or Condition |
||||||||
---|---|---|---|---|---|---|---|---|---|
Call management |
CM does not treat a station as a call forwarding-no answer destination if its telephone has failed, if the user has activated do not disturb or has activated data protection and is busy, or if the user does not have trunk access (for external calls). |
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Call management |
If CM cannot find a station to which it can switch the call, it follows the intercept criteria. |
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Group/hunt group |
If no stations in a group or hunt group are available, the call camps on at all telephones in the group. |
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Entrance telephone |
Stations that cannot be reached via direct inward dialing (such as entrance telephones) should not be entered as stations to which calls are allocated; otherwise, an intercept will occur. |
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DTMF DID |
With DTMF DID/DISA, an analog call can be released before the call forwarding-no answer process has concluded because the system uses fixed timers to prevent the trunks from freezing up. |
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Night bell |
If a CM element does not have any entries in the first four columns, the system immediately calls the night bell regardless of the entry in the seventh column. |
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Call management |
If a system search is the item in a CM element, the system ignores subsequent entries in this CM element. |
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Call management |
If a call can no longer be signaled in the system (due to an AC failure, for example), the system sends a busy signal or releases the call. Solution: Make an entry in the second column of the AC's call destination list. |
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System search |
The system searches all stations and:
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Configuration Options
This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.
Configuring the Feature Using Hicom Assistant T
Configure the feature using Hicom Assistant T as follows:
Step |
Action |
---|---|
1. |
Call Management - Options |
2. |
16-11 Incoming calls - DID numbers |
3. |
16-12 Incoming calls - Intercept, day |
4. |
16-13 Incoming calls - Intercept, night |
5. |
16-14 Incoming calls - Intercept mode |
6. |
16-14-1 Incoming calls - Intercept mode - On no answer |
7. |
16-14-2 Incoming calls - Intercept mode - On busy |
8. |
16-14-2-1 Incoming calls - Intercept mode - Intercept |
9. |
16-14-2-2 Incoming calls - Intercept mode - Camp on to |
10. |
16-14-3 Incoming calls - Intercept mode - On wrong number |
11. |
16-14-4 Incoming calls - Intercept mode - On incomplete |
12. |
16-14-5 Incoming calls - Intercept mode - On recall |
13. |
16-15 Incoming calls - Hunt/group call |
14. |
16-15-1 Incoming calls - Hunt/group call - Group members |
15. |
16-15-2 Incoming calls - Hunt/group call - Group type |
16. |
16-15-3 Incoming calls - Hunt/group call - Group name |
17. |
16-16 Incoming calls - Call alloc. day |
18. |
16-17 Incoming calls - Call alloc. night |
19. |
16-18 Incoming calls - Call FWD - no ans |
20. |
16-18-1 Incoming calls - Call FWD - no ans - Destination list |
21. |
16-18-2 Incoming calls - Call FWD - no ans - Internal calls |
22. |
16-18-3 Incoming calls - Call FWD - no ans - Ext. calls, day |
23. |
16-18-4 Incoming calls - Call FWD - no ans - Ext. calls, night |
24. |
16-18-5 Incoming calls - Call FWD - no ans - Number of rings |
25. |
16-18-6 Incoming calls - Call FWD - no ans - Night bell, loc. |
26. |
16-18-7 Incoming calls - Call FWD - no ans - Night bell, mode |
27. |
16-19 Incoming calls - Ring cadence |
28. |
16-20 Incoming calls - DID DTMF |
Configuring the Feature Using Hicom Assistant E Office
Configure the feature using Hicom Assistant E Office as follows:
Step |
Action |
---|---|
1. |
Call management - Options Options |
2. |
Incoming calls |
Testing the Feature
Check the feature for error-free functioning as follows
Step |
Action |
---|---|
1. |
Specify a DID number using CM. |
2. |
Call the number. |
3. |
The desired station rings. |
Definition
With this feature, calls arriving at a specific destination are forwarded if they are not answered within a specified period.
Call forwarding-no answer in conjunction with direct inward dialing, call allocation, and internal calls is carried out according to station numbers in call management.
Each call signaled at a station is also signaled at stations in the call ringing group; in other words, the call is forwarded to these stations as well.
This type of forwarding is also referred as Fixed call forwarding-no answer; in that, once the destination has been set in the database, it cannot be activated/deactivated or changed by the end user. The destination can only be changed by maintenance personnel via Hicom Assistant T or Hicom Assistant E Office. Call Forwarding-no answer in conjunction with Direct inward dialing, Call allocation, and Internal calls is carried out according to station numbers in Call Management. Up to three Call forwarding-no answer destinations can be configured in the Call Management tables for the stations. That is, if the initial station has assigned a ring no answer destination, the incoming call forwards to that assigned destination. If in turn this second destination does not answer, Call Management searches for a further destination to route the call.
Call forwarding-no answer chaining is only possible between destinations in the CM tables. That is, if a destination has Call Forwarding (CF) configured on the telephone, the incoming call forwards to this destination, but will NOT forward to a further destination even if that destination is itself forwarded.
A call forward destination can be a voice mail hunt group.
If the last destination in CM is busy, the incoming call does not progress beyond the ringing telephone until the busy telephone becomes idle. At which time, the call is forwarded to the now idle telephone.
The external and internal call ring cadences are carried over from one destination to the other.
Incoming Caller ID (PRI and BRI) is also carried over from one destination to the next. Except if CF external: then Caller ID is not presented, just the original CF number called.
Each call signaled at a station is also signaled at stations in the call ringing group. That is, the calls are forwarded to these stations as well.
CorNet-N
Calls can be forwarded over a CorNet-N link.
Related Topic
Section 7.3.4, Call Management (CM), on page 7-49
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
x |
x |
x |
HW requirements |
- |
- |
- |
- |
- |
SW requirements |
Rel. 1.0 or later |
||||
Max. no. of CFNA destinations per station no. |
3 |
3 |
3 |
3 |
3 |
Requirements and Conditions
Subject |
Requirement or Condition |
---|---|
Call forwarding - no answer |
If the CFNA destination is unavailable and no other call forwarding operation is configured for the trunk, call forwarding-no answer is not carried out. |
External call forwarding |
You can specify whether the system follows an external call forwarding procedure that a station has programmed in the CFNA table. |
External call forwarding |
If you activate external call forwarding-no answer for the entire trunk, the system circumvents internal call management (for more information, refer to the ISDN features CFB and CFNR). |
DISA |
This feature cannot be activated/deactivated or changed by other than the Hicom Assistant T or Hicom Assistant E Office. |
DND |
A secondary destination which has activated DND, will be skipped. |
Analog telephones |
There is no indication at these telephones that the call being presented is a forwarded call. |
Display telephones |
An incoming call to a forwarded telephone displays the prompt: Call from:xxx. Secondary forwarding destinations will display the prompt: Call from:xxx, where xxx is the original destination dialed by the caller. |
Configuration Options
This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.
Configuring the Feature Using Hicom Assistant T
Configure the feature using Hicom Assistant T as follows:
Step |
Action |
---|---|
1. |
Program call forwarding - no answer |
2. |
16-18 => Incoming calls - Call FWD - no ans |
Configuring the Feature Using Hicom Assistant E Office
Configure the feature using Hicom Assistant E Office as follows:
Step |
Action |
---|---|
1. |
Options |
2. |
Incoming calls |
3. |
Call destination list + Assignment int./ext. calls |
Testing the Feature
Check the feature for error-free functioning as follows:
Step |
Action |
---|---|
1. |
Program call forwarding-no answer for a station. |
2. |
Call the station. |
3. |
The call transfers to the programmed destination at the programmed time. |
The following call forwarding types are available:
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Call forwarding-no answer If an extension does not answer, the system forwards the call to an answering machine or voice mail system after a programmable period of time. |
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Call forwarding-busy Callers who call a busy extension receive a busy signal. The call destination list determines whether the system carries out call forwarding-busy. |
The following are special situations:
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Group call A group is always busy if all members of the group are busy. |
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Hunt group A hunt group is always busy if all hunt group members are busy. |
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Free group A free group is busy if at least one group member is busy and the caller reached the group by dialing the group number. |
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UCD groups The system does not check this parameter for UCD groups. |
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Announcements This parameter has no effect on announcements. |
if a station signals a call and the call forwarding destination is busy, the call remains at the station. The system checks the call forwarding destination repeatedly until the destination is free.
Incoming calls on trunks that do not support busy signaling are forwarded or intercepted.
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
x |
x |
x |
HW requirements |
- |
- |
- |
- |
- |
SW requirements |
Rel. 2.2 or later |
||||
Max. no. of CF destinations per station no. |
3 |
3 |
3 |
3 |
3 |
Requirements and Conditions
Subject |
Requirement or Conditions |
---|---|
Call forwarding - no answer |
If the call forwarding destination is unavailable and no other call forwarding operation is configured for the trunk, call forwarding-no answer is not carried out. |
External call forwarding |
You can specify whether the system follows an external call forwarding procedure that a station has programmed in the call forwarding table. |
External call forwarding |
If you activate external call forwarding-no answer for the entire trunk, the system circumvents internal call management (for more information, refer to the ISDN features CFB and CFNR). |
Call waiting |
If a user has activated call waiting, the caller camps on even if the user did not configure busy call forwarding in the local call management table. If call waiting is not possible for this user and the user has not configured busy call forwarding, the caller receives a busy signal. |
Configuration Options
This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.
Configuring the Feature Using Hicom Assistant T
This feature can be configured using Hicom Assistant T as follows:
Step |
Action |
---|---|
1. |
Program call forwarding-no answer |
2. |
16-18 => Incoming calls - Call FWD-no ans |
3. |
16-18-8 => Incoming calls - Call FWD on busy |
Configuring the Feature Using Hicom Assistant E Office
This feature can be configured using Hicom Assistant E Office as follows:
Step |
Action |
---|---|
1. |
Options |
2. |
Incoming calls |
3. |
Call destination list + Assignment int./ext. calls |
Testing the Feature
Step |
Action |
---|---|
1. |
Program call forwarding-no answer for a station. |
2. |
Call the station. |
3. |
The system forwards the call to the programmed destination after the programmed period of time. |
Definition
Call forwarding (CF) enables users to forward all incoming calls (including speaker calls) to another destination. Call forwarding is based on the station number, regardless of how the call reached the activating telephone. If trunk keys have been configured, users can also activate CF individually for a specific trunk key. The following destinations are possible:
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Another subscriber station |
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The attendant console |
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An external destination |
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A voice messaging system |
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A hunt group |
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As of Release 2.2 SMR-H (for World excluding U.S.) and Release 1.0 SMR-R (for U.S. only): ACD groups (such as Hicom Agentline Office)/UCD groups |
The user is notified when call forwarding is activated. Notification can be in the form of a special dial tone, an indication on the display, or an LED signal.
Outgoing calls can still be made when call forwarding is activated.
End users can choose to forward only external calls or only internal calls. One single access code is used to deactivate any of these choices.
The following are the default feature access codes:
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Call forward both internal and external calls: *11 |
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Call forward external calls only: *12 |
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Call forward internal calls only: *13 |
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Call forwarding off: #1 |
Call forwarding is implemented on a station number basis, regardless of how the call reached the activating telephone. If trunk keys have been configured, CF can also be activated individually for a specific trunk key.
External Destination
The call forward destination can be an external party. Instead of entering an internal station number, enter the trunk access code, followed by the external number. Since it is possible that an incoming external call could be forwarded to an external destination, the system will check whether the combination of trunks can guarantee release supervision. (See table below) If not, a timer is started Time up to warning tone for MSI - transit and default is 300 seconds. When the timer expires, a warning tone is heard by both parties and another timer is started Time between warning tone and release, default of 10secs, after which time the trunks are released.
CorNet-N
Calls can be forwarded over a CorNet-N link.
If a call is forwarded to another node, and it in turn is forwarded back to the originating node, the CorNet-N links will be released, if the function Rerouting is activated.
Incoming Caller ID (PRI, BRI) is passed from one destination to another within the same system. It is not transferred over CorNet-N to a remote node. If a voice mail system is located in a remote mode, and the call is forwarded, the voice mail system will receive the station number of the original called party.
Operating the Feature
Refer to Call Forwarding operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000)
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
x |
x |
x |
HW requirements |
- |
- |
- |
- |
- |
SW requirements |
Rel. 1.0 or later |
||||
Max. no. of simultaneous CFW operations |
150 |
50 |
20 |
20 |
20 |
Requirements and Conditions
Subject |
Requirement or Condition |
||||||
---|---|---|---|---|---|---|---|
Do not disturb (DND) |
You cannot program CF on a telephone where DND is active. |
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Chaining |
Up to five call forwarding procedures can be chained in Release 2.0 and later. |
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MSN trunk forwarding |
In Rel. 2.2 and later, any user who has an assigned MSN for direct inward dialing can forward this number to the trunk (the feature must be requested from the carrier). |
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Ext. call forwarding |
You can program only one external CF destination key on each telephone. |
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Ext. call forwarding |
When dialing external destinations, users must prefix the destination number with the CO trunk group code. |
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Prime Line |
If Prime Line (automatic trunk seizure) is active, you must press the extension key before dialing an internal station number. In this case, you need not enter the trunk group code for external destinations. |
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Analog telephones |
When using analog telephones, S0 telephones (not for U.S.), and CMI telephones (not for U.S.) telephones, you must wait for a confirmation tone after entering external destinations. |
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Appointment, automatic wake-up system |
When an appointment comes due, the reminder does not follow call forwarding. |
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CF destination is an ACD/UCD group |
A call is not forwarded to an ACD/UCD group in the following cases:
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Configuration Options
This feature does not have to be explicitly configured.
Testing the Feature
Check the feature for error-free functioning as follows:
Step |
Action |
---|---|
1. |
Activate call forwarding (*1). |
2. |
Select the type (1 = all calls, 2 = external calls only, 3 = internal calls only). |
3. |
Call the station. |
4. |
The call arrives at the destination station according to the call forwarding type (all calls, external calls only, or internal calls only). |
Definition
Subscriber groups are preconfigured in the Hicom 150 E Office system. They are provided as a common pool for the following features:
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Group call (with or without busy signaling) |
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Hunt group (linear or circular) |
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Paging |
The type of group determines how the system handles each group. This means that each group can be either a group call or a hunt group. Names can be assigned to the individual groups from the system administration.
Default numbers are provided in the Assistant T and E but can be changed:
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General Hunt Group Call default call numbers are 350 to 499. |
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UCD group default call number are from 440 to 499 (within in the General Hunt Group). |
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
x |
x |
x |
HW requirements |
- |
- |
- |
- |
- |
SW requirements |
Rel. 1.0 or later |
||||
Groups/stations |
150/20 |
150/20 |
20/8 |
20/8 |
20/8 |
Requirements and Conditions
Subject |
Requirement or Condition |
---|---|
Call forwarding |
When a call is forwarded to a group, the system ignores call forwarding set by individual members of the group. |
Call groups |
Stations can belong to more than one group. |
Configuration Options
This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.
Configuring the Feature Using Hicom Assistant T
Configure the feature using Hicom Assistant T as follows:
Step |
Action |
---|---|
1. |
Configure groups |
2. |
16-15-1 => Incoming calls - Hunt/group call - Called stn no. |
3. |
16-15-2 => Incoming calls - Hunt/group call - Group type |
4. |
16-15-3 => Incoming calls - Hunt/group call - Group name |
Configuring the Feature Using Hicom Assistant E Office
Configure the feature using Hicom Assistant E Office as follows:
Step |
Action |
---|---|
1. |
Configure groups Options |
2. |
Incoming calls |
3. |
Hunt group |
Testing the Feature
Check the feature for error-free functioning as follows:
Step |
Action |
---|---|
1. |
Call the group. |
2. |
Check whether the subscriber group is ringing. |
Definition
Incoming internal and external calls are signaled simultaneously to all the stations in a group. The first station to answer the call is connected to the calling party.
You can implement group call in call management.
Any type of telephone can be used in a Group Call group. The telephones must be located in the same node.
Each Call Group can be assigned a name in database: 16 characters maximum.
The first station to answer the call is connected to the calling party. Subsequent calls are signalled at the remaining idle extensions. When all members are busy, they are signalled with Call Waiting tone. The first member to go on-hook will receive the waiting call.
Operating the Feature
Refer to Answer Group operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000)
Feature Interaction
A member of a group can activate DND. This means that the telephone will no longer ring when called through the Hunt Group number or when called directly.
Only display telephones can deactivate/activate Call Waiting Tone (#87/*87). They will not be signalled of a call waiting, but will receive a waiting call when they go on-hook.
Data Line security in Hicom Assistant T (Call Waiting rejection in Hicom Assistant E Office) can be configured for a member telephone. An idle telephone rings when a call enters the group; however, a telephone is not advised of a call waiting, and if it goes on hook and calls are waiting, the telephone does not ring until a "new" call enters the queue.
Individual members of a group can Call forward-all calls on their telephones. With this feature active, the destination telephone becomes part of the group. However, if the first member of the group Call forwards - no answer to an internal destination, all calls to the pilot number of the group are immediately forwarded to that destination. Individual members can be reached by their station numbers, except for the first member. Only the forward destination can reach the first member through its station number.
Displays
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Internal calls: At the calling party, the display shows the name of the group assigned via Hicom Assistant T (16-15-3) or Hicom Assistant E Office (Incoming Call -> Hunt Group -> Name). The group members with a display telephone see the station number placing the call Call from: xxx. |
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External calls: The group members' display will show the calling party number. (same as call to a single station). |
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
x |
x |
x |
HW requirements |
- |
- |
- |
- |
- |
SW requirements |
Rel. 1.0 or later |
||||
Groups/stations |
150/20 |
150/20 |
20/8 |
20/8 |
20/8 |
Requirements and Conditions
Subject |
Requirement or Condition |
---|---|
Ext. call forwarding |
If at least one subscriber in a group has activated external call forwarding, you cannot make an unscreened transfer within the group. |
Analog telephones |
The system does not check whether analog telephones are present. As a result, you must log the telephone onto the system by lifting the handset once. |
Intercept |
If the call cannot be signaled at any station, it is intercepted. |
Call waiting |
Busy stations receive call waiting or ring injection if no other stations are available. |
Group call on/off |
Each member of a group call can dial #85 to leave group call and *81 to reenter group call. |
Hunt group |
If a station is active in group call and a hunt group, any changes (such as dialing *81 or #81) apply to both features. |
Configuration Options
This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.
Configuring the Feature Using Hicom Assistant T
Configure the feature using Hicom Assistant T as follows:
Step |
Action |
---|---|
1. |
Configure group call |
2. |
16-15-1 => Incoming calls - Hunt/group call - Called stn no. |
3. |
16-15-2 => Incoming calls - Hunt/group call - Group type |
4. |
16-15-3 => Incoming calls - Hunt/group call - Group name |
Configuring the Feature Using Hicom Assistant E Office
Configure the feature using Hicom Assistant E Office as follows:
Step |
Action |
---|---|
1. |
Configure group call Options |
2. |
Incoming calls |
3. |
Hunt group |
Testing the Feature
Check the feature for error-free functioning as follows:
Step |
Action |
---|---|
1. |
Set up a group. |
2. |
Call the group's station number. |
3. |
The stations in the group should ring. |
Definition
If a group member is busy, incoming calls to the group receive a busy signal. The call also camps on at the busy station.
This type of group (defined in Hicom Assistant T as Grp call, No answer and in Hicom Assistant E Office as RNA under Type) functions in the similar manner as a Group Call arrangement; that is, when a new call enters an idle group, all member telephones ring. The first member to go off hook, is connected to the calling party.
However, if there are any subsequent calls to the pilot number while one member is busy, the calls camp on to the busy extension. No other telephone in the group is signalled. The other members are nevertheless allowed to place outside calls and to receive calls if their individual station number is dialed.
This type of arrangement is useful where an optiset E is associated with a wireless telephone.
Any type of telephone can be used in a Call Group.
Each Call Group can be assigned a name in database with 16 characters maximum.
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
x |
x |
x |
HW requirements |
- |
- |
- |
- |
- |
SW requirements |
Rel. 1.0 or later |
||||
Groups/stations |
150/20 |
150/20 |
20/8 |
20/8 |
20/8 |
Requirements and Conditions
Subject |
Requirement or Condition |
---|---|
Call waiting rejection |
The call does not camp on if the busy station has activated call waiting rejection. |
Direct inward dialing |
If a station in the group is called directly, the call is signaled at the dialed extension. |
Group |
If an optiset E telephone in the group is defective, the group is treated as though it were busy. |
Configuration Options
This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.
Configuring the Feature Using Hicom Assistant T
Configure the feature using Hicom Assistant T as follows:
Step |
Action |
---|---|
1. |
Configure group call |
2. |
16-15-1 => Incoming calls - Hunt/group call - Called stn no. |
3. |
16-15-2 => Incoming calls - Hunt/group call - Group type |
4. |
16-15-3 => Incoming calls - Hunt/group call - Group name |
Configuring the Feature Using Hicom Assistant E Office
Configure the feature using Hicom Assistant E Office as follows:
Step |
Action |
---|---|
1. |
Configure group call Options |
2. |
Incoming calls |
3. |
Hunt group |
Testing the Feature
Check the feature for error-free functioning as follows:
Step |
Action |
---|---|
1. |
Set up a group. |
2. |
Call the group's station number. |
3. |
The stations in the group should ring. |
Definition
A hunt group implements a call distribution cycle within a subscriber group. The stations in the hunt group are linked so that a call to the group that reaches a busy member or is not answered is forwarded to the next available station within the group.
The following hunt group options are available:
![]() |
Circular selection: The search begins with the station after the last station selected. If the call is not answered, it is forwarded to the next station after a timeout (CFNA in call management). |
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Linear selection: When a call arrives, the search always begins with the first station in the group. |
The stations can be reached either by a hunt group number or by the user's station number, depending on the hunt group type.
You can set up hunt groups in call management.
Each Hunt Group can be assigned a name in database with 16 characters maximum.
The stations can be reached either by a hunt group pilot number or by the user's station number, depending on the hunt group.
In the case of a Linear Hunt group, the last member of the hunt can be a pseudo number leading to a voice mail system. The pseudo number is the call number which will be transmitted to the voice mail system. It is also possible to have a call forwarding within the destination list.
One station can simultaneously be a member of two groups. Calls from either group are presented to the agent in the normal manner. If the user has a display telephone, he or she can identify the source of the call by the name assigned to the trunk/trunk group.
Operating the Feature
Refer to Hunt Group operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000).
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
x |
x |
x |
HW requirements |
- |
- |
- |
- |
- |
SW requirements |
Rel. 1.0 or later |
||||
Groups/stations |
150/20 |
150/20 |
20/8 |
20/8 |
20/8 |
Requirements and Conditions
Subject |
Requirement or Condition |
---|---|
Call waiting |
If all stations in a hunt group are busy, the call camps on at all stations. |
Call signaling |
If all hunt group stations hang up simultaneously, call signaling begins at all stations that previously had waiting calls. |
Do not disturb (DND) |
If all stations in the hunt group activate DND, a call management procedure handles the call. |
Hunt group |
Stations can belong to more than one group. |
Queue |
If the number of calls directed to the hunt group exceeds the number that can currently be processed, the excess calls are placed in a queue. You can configure an announcement or music to be played for calls placed in the queue (entry in call management before the hunt group). |
Overflow, call forwarding-no answer |
You can use call management to set up an overflow station as a CFNA destination for hunt groups. |
Hunt group on/off |
Each member of a hunt group can dial #85 to leave the hunt group and *85 to reenter the hunt group. |
Group call |
If a station is active in group call and a hunt group, any changes (such as dialing *85/#85) apply to both features. |
Telephone type |
Any type of telephone can be used in a Hunt Group. |
Group call on/off |
Each member of a group call can dial *85 to leave the group call and #85 to join it again. |
CDRC |
Same rules apply as in a normal conversation. Elapsed time of call is assigned to last station which handled the call. |
Configuration Options
This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.
Configuring the Feature Using Hicom Assistant T
Configure the feature using Hicom Assistant T as follows:
Step |
Action |
---|---|
1. |
Configure hunt group |
2. |
16-15-1 => Incoming calls - Hunt/group call - Called stn no. |
3. |
16-15-2 => Incoming calls - Hunt/group call - Group type |
4. |
16-15-3 => Incoming calls - Hunt/group call - Group name |
1. |
Set CNFA time *9531994 |
2. |
16-18-5 => Incoming calls - CFNA - Number of rings |
Configuring the Feature Using Hicom Assistant E Office
Configure the feature using Hicom Assistant E Office as follows:
Step |
Action |
---|---|
1. |
Configure hunt group Options |
2. |
Incoming calls |
3. |
Hunt group |
1. |
Set CFNA time Options |
2. |
Incoming calls |
3. |
Call destination list |
Testing the Feature
Check the feature for error-free functioning as follows:
Step |
Action |
---|---|
1. |
Configure a hunt group. |
2. |
Call the hunt group number. |
3. |
The first station rings. If the call is not answered or if the station is busy, the second station rings. |
Definition
Up to and including Release 2.2: An internal extension which is entered in call management as a member of one or more groups can both leave and rejoin all groups by means of a procedure.
As of Release 3.0, members can leave selected groups. If an internal station is a member of more than one group (including MULAP groups), it can leave individual, selected groups or leave all groups, or it can rejoin selected groups or all groups by entering a code, using the service menu or pressing a key.
Operating the Feature
Refer to Hunt Group operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000).
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
x |
x |
x |
HW requirements |
- |
- |
- |
- |
- |
SW requirements Leave all groups |
Rel. 1.0 or later |
||||
SW requirements Leave selected groups |
Rel. 3.0 or later |
||||
Groups/stations |
150/20 |
150/20 |
20/8 |
20/8 |
20/8 |
Requirements and Conditions
Subject |
Requirement or Condition |
---|---|
User access |
The user must be part of a subscriber group to have access to this feature. |
Default access codes |
The default access codes are #85 to leave the Hunt Group and *85 to rejoin the group. |
DISA |
Users can activate this function from a DISA connection for their station or for other stations (Associated Services). |
Call Management |
If all members of a group invoke the Leave Hunt Group feature, internal callers are diverted to the next Call Management destination, or if not defined, the call receives a busy tone. |
Leave selected groups |
Executive members cannot leave executive MULAP groups. |
Configuration Options
This feature does not have to be explicitly configured.
Testing the Feature
Check the feature for error-free functioning as follows:
Step |
Action |
---|---|
1. |
Dial #85 to leave the group. |
2. |
When the group is called, the telephone that left the group does not ring. |
Definition
With uniform call distribution (UCD), incoming internal or external calls are automatically assigned to the station (agent) idle longest in a UCD group.
If all stations in a UCD group are busy, any additional incoming calls are placed in the queue and then distributed to the group members according to the priority of the call and the length of time it has been waiting. Announcements or music can be played for the waiting callers.
Users (agents) can log on from any telephone by entering an ID. After logging on, the agent is available and is permanently assigned to that telephone until logged off. The assignment is retained even after a system reset.
The UCD group can be forwarded (night answer for UCD).
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UCD groups are handled differently from the Call/Hunt Groups in the system call processing. |
There are 150 Subscriber groups in the system. Of which, 60 can be UCD groups. The default access pilot numbers are 440 to 499.
The Pilot number can be changed but it must be a unique number, up to 6 digits in length. A name can be given to each group, with up to 16 characters each.
The agents states are maintained in the event of a power failure.
Agents
Any type of telephone can be part of a UCD group. Analog connections can also be used for remote agents (teleagents).
A UCD group contains agents that belong to a work group. Agent indexes are associated with each of the UCD groups. Each index contains up to 32 agent IDs. A maximum of 150 agents can be active simultaneously in the system. Accordingly, 150 fixed agent IDs can be assigned to one of up to 60 UCD groups. An ID can only be assigned to one group. Several IDs can be assigned to one agent, permitting the agent to work in more than one UCD group; however, the agent can only be active in one group at a time.
Certain system features are only available to UCD members.
An agent can logon/logoff from any optiset E or analog telephone connection in the system using an ID. The agent is available after logon, and is permanently assigned to this device until logoff. An agent can only be logged on from one device at a time and only one agent can be logged on per device. Each agent is assigned to one work group only. After logging off, the agent is no longer available for UCD calls.
At logon, this assignment to the UCD groups is checked. The port to which an agent logs on is stored in the non-volatile memory in order to retain the assignments should the system be reset.
Agent Indexes are defined in the following manner:
![]() |
Hicom Assistant E Office: Options ->Incoming Calls ->UCD groups ->members. |
![]() |
Hicom Assistant T: 31-1. |
Operation
With uniform call distribution (UCD), an incoming internal or external call is assigned to the station idle longest in a UCD group.
Incoming calls are routed to the UCD group using one the following:
![]() |
Ring Announcement table |
![]() |
DID |
![]() |
Call Management table |
![]() |
auto-attendant application |
![]() |
station transfer |
Prim. Ring cycles is the time the system places an unanswered call in an unavailable state before the next available agent is offered the call.
If the overflow queue timer expires before an agent is available, the call can be directed to another UCD group, a station, voice mail, or an external destination. If the overflow target is another UCD group, the caller remains in queue in the original group and is also be placed in queue in the overflow queue. Overflow targets are configured using the Call destination table.
A numeric threshold value can be assigned to each group. If the number of calls in queue equals the threshold value, the call overflows.
The UCD group can be forwarded (night answer for UCD).
Additional Parameters per Group
If all agents in a group are busy, each group can independently determine the length of time a caller will remain queued to one group. At the end of which, if no agent has answered the call in the first group, the call simultaneously is presented to the secondary group (if configured) for another predetermined time. The time is set by the number of ring cycles. The number of ring cycles can be set from 1-120, in both groups.
Each group can independently set the maximum number of queued calls; in the first group the maximum is 30, whereas, in the last group, the maximum is 72. These totals include internal and external calls. If more calls attempt to call the UCD groups, they are presented with busy tone, or diverted to voice mail, depending on the call management destination list.
Each group can be configured for calls to be automatically answered by agents: Automatic Incoming UCD Call Connection (AICC).
Each group can specify if the announcements change once or if they are cyclical. If the selection is Once, the announcements are presented to the callers once, as they are configured. If the selection is Cyclic, the last announcement and the second to last announcement in the configuration are repeated cyclically.
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Each group can specify an overflow time. This time is only used to monitor a forwarded call to a remote UCD application. |
Each group can specify the delay time before a queued call is switched to the recorded announcement device. The value for this timer is 0-600 seconds. Every call to an UCD Group gets an announcement. If no announcement device is configured, the internal MOH is sent to the calling party. To suppress the announcement, the delay should be configured to the maximum value, assuming that the call will be answered within this time.
Feature Keys/Codes
Agents using display telephones can program vacant keys with the following UCD functions:
Default access codes |
LED state when feature is ON |
|
Log on/off |
*401/#401 |
Lit |
Available/Not available |
*402/#402 |
Lit |
Work on/off |
*403/#403 |
Lit |
UCD Night On/off |
*404/#404 |
Lit |
Calls in Queue |
*405 |
N/A |
Otherwise, agents can dial the access code from an idle state or press the Program/Service key during a conversation and scroll to and select UCD and scroll to the UCD feature to activate/deactivate.
Non-display and analog telephones must dial the access codes from an idle state or during a conversation after putting the caller temporarily on Consultation Hold and dialing the access code. To return to the call, the agent must press the Consultation key once again, or do a hookswitch flash in the case of an analog telephone.
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
- |
- |
- |
HW requirements |
- |
- |
- |
- |
- |
SW requirements |
Rel. 1.0 or later |
Rel. 2.2 SMR-J or later |
- |
- |
|
UCD groups |
60 |
60 |
10 |
- |
- |
UCD agents |
Max. 150 |
Max. 150 |
Max. 150 |
- |
- |
ID numbers |
150 |
150 |
150 |
- |
- |
Agents per station |
1 |
1 |
1 |
- |
- |
Configuration Options
This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.
Configuring the Feature Using Hicom Assistant T
Configure the feature using Hicom Assistant T as follows:
Step |
Action |
---|---|
1. |
Configure call distribution |
2. |
31-1 => UCD - Group assignment |
3. |
31-2 => UCD - Group parameters |
Configuring the Feature Using Hicom Assistant E Office
Configure the feature using Hicom Assistant E Office as follows:
Step |
Action |
---|---|
1. |
Configure call distribution |
2. |
Incoming calls |
3. |
UCD groups |
Testing the Feature
Check the feature for error-free functioning as follows:
Step |
Action |
---|---|
1. |
Call the UCD group. |
2. |
The logged-on agent who was idle the longest receives the call. |
3. |
If all agents are busy or unavailable, the call is placed in a defined queue. |
Note
Refer to Section 8.44 "Call Distribution in Hicom 150 E Office With Hicom Agentline Office".
Definition
If all stations (agents) in a UCD group are busy, incoming calls are placed on hold and entered in a queue.
Agents of a UCD group can display the number of calls in the queue for their UCD group. Waiting parties in the queue can receive an announcement or music on hold.
To display the number of UCD calls in queue, users with display telephones can program a feature key or during a call, press Program/Service, scroll to and select UCD?, and scroll to and select the wanted feature. Alternatively, during a conversation, users can press the Program/Service key and dial the access code.
Non-display and analog telephone users must dial the access codes from an idle state or, if during a conversation, they must temporarily put the calling party on Consultation Hold by pressing the Consultation key followed by the access code. Or, in the case of an analog telephone, a hookswitch flash must be performed.
Non-display telephones (optiset E) can have buttons on the telephones programmed for specific features; however, this can only be done via Assistant E.
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
- |
- |
- |
HW requirements |
- |
- |
- |
- |
- |
SW requirements |
Rel. 1.0 or later |
Rel. 2.2 SMR-J or later |
- |
- |
|
Queues per UCD group |
1 |
1 |
1 |
- |
- |
Number of calls in queue (per UCD group) |
30 for UCD groups 1 to 59, 72 for UCD group 60 |
- |
- |
Configuration Options
This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.
Configuring the Feature Using Hicom Assistant T
Configure the feature using Hicom Assistant T as follows:
Step |
Action |
---|---|
1. |
Configure UCD queue |
2. |
31-2-1 => UCD - Group parameters - Announcem. device |
3. |
31-2-2 => UCD - Group parameters - Wait times |
4. |
31-2-3 => UCD - Group parameters - Call cycles |
5. |
31-2-4 => UCD - Group parameters - Auto. incoming call connection |
6. |
31-2-5 => UCD - Group parameters - Waiting calls |
Configuring the Feature Using Hicom Assistant E Office
Configure the feature using Hicom Assistant E Office as follows:
Step |
Action |
---|---|
1. |
Configure UCD queue |
2. |
Incoming calls |
3. |
UCD groups |
Testing the Feature
Check the feature for proper functioning as follows:
Step |
Action |
---|---|
1. |
Call the UCD group when all stations are busy. The system plays an announcement or music on hold. |
Definition
Within the queue, incoming internal and external calls for the UCD group are prioritized according to call type.
The system distributes waiting calls to the UCD group according to priority and then the length of time they have been waiting. In other words, a high-priority waiting call is answered before a low-priority call that has been waiting longer.
In the case of trunk circuits, the priorities are assigned according to trunk (per B channel).
A priority of 1 to 10 is allocated for the classification of internal calls. The system then distributes the queued calls to the UCD group according to the priority and queue time; that is, a queuing call with a high priority can be answered sooner than a call queuing for a longer time but with a lower priority. With trunk circuits, the system assigns priorities on a per trunk basis (per B channel). The system evaluates incoming calls for a UCD group by the priority established.
Priority levels are set in Hicom Assistant E Office. The Internal call priority is also established on the Hicom Assistant E Office Priority screen, under Priorities for internal calls (refer to Configuring the Feature Using Hicom Assistant E Office).
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
- |
- |
- |
HW requirements |
- |
- |
- |
- |
- |
SW requirements |
Rel. 1.0 or later |
Rel. 2.2 SMR-J or later |
- |
- |
|
Priority levels |
10 |
10 |
10 |
- |
- |
Configuration Options
This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.
Configuring the Feature Using Hicom Assistant T
Configure the feature using Hicom Assistant T as follows:
Step |
Action |
---|---|
1. |
Set call priority |
2. |
31-4 => UCD - External call priority |
3. |
31-5 => UCD - Internal call priority |
Configuring the Feature Using Hicom Assistant E Office
Configure the feature using Hicom Assistant E Office as follows:
Step |
Action |
---|---|
1. |
Set call priority |
2. |
Incoming calls |
3. |
UCD parameters |
Definition
After a user (agent) logs onto the system, the current status of the UCD station where the agent logged on appears on the display. The following states are possible:
![]() |
Available: UCD calls are signaled to the UCD group member (agent). |
![]() |
Unavailable: The UCD member (agent) has logged off from the workstation (to take a break or leave the group). |
![]() |
Work time: The user (agent) needs time to process a UCD call. |
![]() |
Autowork time: The member (agent) is automatically removed from the UCD group for a certain period after processing a call. |
![]() |
UCD incoming call: The member (agent) is processing a UCD call (even after transfer). |
![]() |
Non-UCD internal call: An internal non-UCD call is in progress. |
![]() |
Non-UCD external incoming call: An external non-UCD call is in progress. |
![]() |
Non-UCD external outgoing call: The member (agent) is engaged in an outgoing external non-UCD call. |
![]() |
Removed: The telephone has physically failed. |
Members (agents) can log off when they have completed their work and are no longer available. They can still be reached directly via their direct inward dialing (DID) number.
![]() |
The above list of UCD subscriber states do not represent the actual display prompts on the telephone. |
After a user logs onto the system, the status of the UCD station is automatically set to Available. The display prompt confirms this status. Whenever the agent changes states, the change is displayed; however, the highest priority display (Available/not available) appears and remains on the display.
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
- |
- |
- |
HW requirements |
- |
- |
- |
- |
- |
SW requirements |
Rel. 1.0 or later |
Rel. 2.2 SMR-J or later |
- |
- |
Requirements and Conditions
Subject |
Requirement or Condition |
---|---|
Do not disturb (DND), call forwarding (CF) |
Members (agents) who activate DND or CF are logged off. |
Call forwarding-no answer (CFNA) |
If a member (agent) does not accept a call, the system automatically treats the member like an unavailable agent when CFNA is activated. |
Configuration Options
This feature does not have to be explicitly configured.
Definition
Members (agents) can temporarily leave a UCD group (for breaks, and so on) but still remain logged on to the UCD group. The system continues to signal direct calls to this agent. If necessary, the agent can send a message to any station, for instance to ask for help.
When an agent logs on to the group, the agent is immediately and automatically placed in the "available" state and can start processing calls.
The default access codes for this feature are:
![]() |
Not available: #402 |
![]() |
Available: *402 |
Display telephones can program Feature keys Available/Not available on the optiset E. Non-display telephones can have a key programmed using Hicom Assistant E Office.
Operating the Feature
Refer to Call Distribution operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000).
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
- |
- |
- |
HW requirements |
- |
- |
- |
- |
- |
SW requirements |
Rel. 1.0 or later |
Rel. 2.2 SMR-J or later |
- |
- |
Requirements and Conditions
Subject |
Requirement or Condition |
---|---|
Call forwarding-no answer (CFNA) |
CFNA is activated when all members (agents) have left the UCD group. |
Configuration Options
This feature does not have to be explicitly configured.
Testing the Feature
Check the feature for error-free functioning as follows:
Step |
Action |
---|---|
1. |
Enter the code for leaving the UCD group at a station in the group. |
2. |
Calls for the UCD group are no longer signaled at that station. |
Definition
With this feature, UCD members (agents) can temporarily prevent calls from being assigned to their workstations. This allows them to leave the UCD group for short periods to complete paperwork following a call. The agent is still logged on to the UCD group. Calls to the UCD group bypass any workstation that has this feature activated.
In addition, members (agents) can activate autowork time. In this case, the agent is automatically removed from the UCD group for a certain period after processing a call.
The Autowork flag is system-wide flag. It is configured in Assistant E: Options ->Incoming Calls ->UCD parameters ->Automatic wrap up time.
The automatic wrap up time is variable up to 100 seconds, in steps of 5 seconds (ring cycle). At the end of the automatic wrap up time, the agent is placed back in the group.
An agent in the Work state can still be called by dialing the station number.
Operating the Feature
Refer to Call Distribution operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000).
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
- |
- |
- |
HW requirements |
- |
- |
- |
- |
- |
SW requirements |
Rel. 1.0 or later |
Rel. 2.2 SMR-J or later |
- |
- |
Configuration Options
This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.
Configuring the Feature Using Hicom Assistant T
Configure the feature using Hicom Assistant T as follows:
Step |
Action |
---|---|
1. |
Configure work |
2. |
31-3 => UCD - Work time |
Configuring the Feature Using Hicom Assistant E Office
Configure the feature using Hicom Assistant E Office as follows:
Step |
Action |
---|---|
1. |
Configure work |
2. |
Incoming calls |
3. |
UCD parameters |
Testing the Feature
Check the feature for error-free functioning as follows:
Step |
Action |
---|---|
1. |
Configure the work time. |
2. |
Set up a call. |
3. |
Terminate the call. |
4. |
Call the UCD group again. No calls are signaled to the UCD station for the configured work time. |
Definition
This feature allows customers to play a greeting message (announcement before answering) to internal callers (as of Release 2.2 SMR-H [for World excluding U.S.] and Release 1.0 SMR-R [for U.S. only]) or external callers while they are being switched. Trunk-by-trunk assignment of announcement devices is possible.
With UCD, music and/or further announcements can be played to callers if they cannot be switched immediately. These announcements (or music) can be played in any order (up to seven) until a group member (agent) becomes available.
It is possible to play music on hold or announcements from a connected external announcement device using the following types of devices:
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Devices that always start at the beginning of the message when activated (such as greeting messages). |
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Continuous playback devices (for announcements and music on hold). |
The announcements can be assigned to each UCD group individually.
The OfficePro supports access for 16 unique announcements and one MOH source. The OfficeCom supports 4 announcements and one MOH source. Each UCD group can be configured with up to 7 announcement steps. A unique announcement and the duration of the announcement can be defined for each step. The time is defined as ring cycles, that is in increments of 5 seconds. The announcement script can be configured to play a single time or continue to cycle until the call is answered; this is configured in the UCD group parameter Announcement change.
Analog ports can be configured as a digital announcer interface. E&M Tie line ports can also be used in the OfficePro as the interface to the digital announcer.
The STRB option board can be used in the OfficeCom to control the start of the external announcement device in lieu of the contacts on the TIEL circuit card in the OfficePro.
Announcement devices are configured with a start time and a listen duration time. Music on Hold devices are endless loop type recordings with continuous play attributes. Up to 32 parties held in queue can hear an announcement.
The Announcement Delay Time parameter is used to configure the delay before a queued call is switched to the recorded announcement device (allowed value 0-600 seconds). Each call to an UCD Group gets an announcement. If no announcement device is configured, the internal MOH is sent to the calling party. To suppress the announcement, the delay should be configured to the maximum value, assuming that the call will be answered within this time.
For more information, refer to Music on Hold (Internal or External Source) on page 7-19.
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
- |
- |
- |
HW requirements |
Free analog subs. ports TIEL |
EXM, MPPI (not for U.S.), free analog subs. ports |
- |
- |
|
SW requirements |
Rel. 1.0 or later |
Rel. 1.0 or later |
Rel. 2.2 SMR-J or later |
- |
- |
Ann. devices |
16 |
4 |
1 |
- |
- |
Max. no. of announcements per group |
7 |
7 |
7 |
- |
- |
Requirements and Conditions
Subject |
Requirement or Condition |
---|---|
Seven announcements per group in OfficeCom |
Although only four announcement devices can be connected to OfficeCom, seven announcements can be used per group by connecting an individual announcement device or combining the four devices. |
Configuration Options
This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.
Configuring the Feature Using Hicom Assistant T
Configure the feature using Hicom Assistant T as follows:
Step |
Action |
---|---|
1. |
Configure announcement |
2. |
25-1 => Announcement device - Announcement device |
3. |
25-2 => Announcement device - Announcement type |
4. |
25-3 => Announcement device - Announcement before answering |
Configuring the Feature Using Hicom Assistant E Office
Configure the feature using Hicom Assistant E Office as follows:
Step |
Action |
---|---|
1. |
Configure announcement Connections |
2. |
Announcement |
3. |
Announcement device |
Testing the Feature
Check the feature for error-free functioning as follows:
Step |
Action |
---|---|
1. |
Announcement devices connected to SLA boards are called directly (announcement and music on hold only). Announcements via TIEL connections can be tested only if they have been registered as a wait queue for UCD or as an announcement for announcement before answering. |
2. |
If announcement devices are connected to SLA boards, the corresponding announcement or music on hold must be played. If they are connected to a TIEL board, the announcement must be played when an ACD/UCD group is called. |
Definition
If a call in the queue is not answered within a specific period, the agent is switched to unavailable mode and the call is transferred to the next available UCD member (agent). The call is forwarded to an overflow destination (CFNA destination) only if all UCD agents are unavailable. Users can specify the destination and time in call management.
Users can also define a maximum number of waiting calls. If this maximum limit is exceeded, any new calls are forwarded to the overflow destination.
The overflow destination can also activate external call forwarding.
The overflow destination can be a voice mail system. The number forwarded to the voice mail system is the original called party's number.
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
- |
- |
- |
HW requirements |
- |
- |
- |
- |
- |
SW requirements |
Rel. 1.0 or later |
Rel. 2.2 SMR-J or later |
- |
- |
|
Overflow per group |
3 |
3 |
3 |
- |
- |
Configuration Options
This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.
Configuring the Feature Using Hicom Assistant T
Configure the feature using Hicom Assistant T as follows:
Step |
Action |
---|---|
1. |
Configure overflow with UCD |
2. |
16-18-1 to 16-18-7 => Incoming calls - Call FWD-no ans |
Configuring the Feature Using Hicom Assistant E Office
Configure the feature using Hicom Assistant E Office as follows:
Step |
Action |
---|---|
1. |
Configure overflow with UCD |
2. |
Incoming calls |
3. |
Call destination lists |
Testing the Feature
Check the feature for error-free functioning as follows:
Step |
Action |
---|---|
1. |
Do not answer a call to the UCD group. After the call forwarding-no answer time has expired, the call is signaled at the overflow destination. |
Definition
This feature allows members (agents) to answer incoming calls without performing any operator actions. To do this, the member must have a headset and an enable key on the telephone. A tone in the headset lets the UCD member know that a call has arrived, and the call is then automatically switched through.
Automatic incoming call connection (AICC) can be configured separately for each UCD group. This feature activates automatically if a headset is detected or configured at a station.
Automatic incoming call connection (AICC) can be configured separately for each UCD group and applies to the whole group. Using Hicom Assistant T or Hicom Assistant E Office, stations must be individually configured for headset operation; however, if the Hicom 150 E system detects a headset adapter, the system automatically sets the headset flag in the database. AICC activates automatically if a headset is detected or configured for a telephone. The headset flag is set in the Set up Station tab in the Assistant E.
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The system routes calls to agents configured for AICC whether there is a headset physically connected or not. |
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
- |
- |
- |
HW requirements |
- |
- |
- |
- |
- |
SW requirements |
Rel. 1.0 or later |
Rel. 2.2 SMR-J or later |
- |
- |
|
General requirements |
optiset E, headset, release key |
- |
- |
Requirements and Conditions
Subject |
Requirement or Condition |
---|---|
Analog telephones |
Analog stations cannot use this feature because the system cannot guarantee that a telephone is physically connected to the port. |
Display telephones |
A brief tone is heard in the headset, signalling to the agent that a call has arrived, and the call is answered automatically. |
Configuration Options
This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.
Configuring the Feature Using Hicom Assistant T
Configure the feature using Hicom Assistant T as follows:
Step |
Action |
---|---|
1. |
Configure automatic incoming call connection |
2. |
31-2-4 => UCD - Group parameters - Auto. incoming call connection |
Configuring the Feature Using Hicom Assistant E Office
Configure the feature using Hicom Assistant E Office as follows:
Step |
Action |
---|---|
1. |
Configure automatic incoming call connection Option |
2. |
Incoming calls |
3. |
UCD groups |
Definition
UCD groups can activate a group-specific night answer independent of system night answer. If agents have activated the night answer feature for their own UCD group, all calls for this group are routed to the appropriate UCD night station.
Each user can activate or deactivate group-specific night answer. All users remain logged on after night answer has been activated. If system night answer is active simultaneously, it has priority, and call management follows it.
Operating the Feature
Refer to Call Distribution operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000).
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
- |
- |
- |
HW requirements |
- |
- |
- |
- |
- |
SW requirements |
Rel. 1.0 or later |
Rel. 2.2 SMR-J or later |
- |
- |
Requirements and Conditions
Subject |
Requirement or Condition |
---|---|
Agent status |
If you activate the night answer feature, your current status does not change. |
System night answer |
UCD night answer can be activated independently of system night answer and vice versa. If a call reaches a UCD group by way of system night answer, the call remains in the UCD group independently of UCD night answer. |
Group-specific night answer destination |
The group-specific night answer destination can be an internal, external, or any other UCD group. |
Calls currently being processed |
Calls that are being processed during activation of UCD night answer are not affected. |
Configuration Options
This feature does not have to be explicitly configured.
Testing the Feature
Check the feature for error-free functioning as follows:
Step |
Action |
---|---|
1. |
Activate UCD night answer. |
2. |
Call the UCD group. |
3. |
The call arrives at the UCD night station. |
Definition
Users can use a procedure or code to display the number of calls waiting in the queue.
Users can program a feature button on the optiset E for this feature.
Operating the Feature
Refer to Call Distribution operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000).
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
- |
- |
- |
HW requirements |
Digital subscriber line module |
- |
- |
||
SW requirements |
Rel. 1.0 or later |
Rel. 2.2 SMR-J or later |
- |
- |
|
General requirements |
optiset E with display |
- |
- |
Configuration Options
This feature does not have to be explicitly configured.
Testing the Feature
Check the feature for error-free functioning as follows:
Step |
Action |
---|---|
1. |
With a UCD station logged on, use a code or procedure to display the number of calls waiting in the queue. |
2. |
The number of calls in the queue is displayed. |
Definition
Users can integrate an off-premises extension (analog telephone) into the UCD group as a home agent.
The off-premise station (OPS) telephone is configured in Call Management.
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
- |
- |
- |
HW requirements |
- |
- |
- |
- |
- |
SW requirements |
Rel. 1.0 or later |
Rel. 2.2 SMR-J or later |
- |
- |
Requirements and Conditions
Subject |
Requirement or Condition |
---|---|
UCD |
Only the most important functions are accessible via codes (logon, work, unavailable). |
Configuration Options
This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.
Configuring the Feature Using Hicom Assistant T
Configure the feature using Hicom Assistant T as follows:
Step |
Action |
---|---|
1. |
Configure call distribution |
2. |
31-1 => UCD - Group assignment |
3. |
31-2 => UCD - Group parameters |
Configuring the Feature Using Hicom Assistant E Office
Configure the feature using Hicom Assistant E Office as follows:
Step |
Action |
---|---|
1. |
Configure call distribution |
2. |
Incoming calls |
3. |
UCD groups |
Testing the Feature
Check the feature for error-free functioning as follows:
Step |
Action |
---|---|
1. |
Configure an UCD home agent. |
2. |
Call the UCD group. The call is signaled at the home station. |
Definition
Internal and external calls can be transferred to a UCD group. If the call is not answered within a certain period, a recall is carried out. This time is fixed and cannot be changed.
Announcements can be played for the external transferred calls.
Internal calls transferred to a UCD group also hear the announcements as of system release N-Bind.
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
- |
- |
- |
HW requirements |
- |
- |
- |
- |
- |
SW requirements |
Rel. 1.0 or later |
Rel. 2.2 SMR-J or later |
- |
- |
|
Max. number of UCD groups |
60 |
60 |
10 |
- |
- |
Requirements and Conditions
Subject |
Requirement or Condition |
---|---|
Announcements |
Internal transferred calls do not receive announcements. |
Recall |
The recall time for transferring calls to UCD groups is longer than for other stations. |
Configuration Options
This feature does not have to be explicitly configured.
Definition
An authorized user can monitor a call in progress at any internal station without the other party's knowledge.
One user in the system can be authorized to use this feature. This feature allows the authorized station to barge into a conversation between two internal parties or between an internal party with an external party and monitor the conversation without the called parties' knowledge. This feature is typically used by an UCD/ACD supervisor to monitor the level of quality of an UCD/ACD agent during a training period.
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Some states require that the outside caller be advised that the call may be monitored. |
The monitoring station can only be an optiset E telephone; monitored telephones can be of any type.
Operating the Feature
Refer to Override operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000).
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
- |
- |
- |
HW requirements |
- |
- |
- |
- |
- |
SW requirements |
Rel. 1.0 or later |
- |
- |
- |
Requirements and Conditions
Subject |
Requirement or Condition |
---|---|
Silent monitoring |
For U.S. only. |
Silent monitoring |
The call can be overridden only using code *944 + station number (not from a menu). |
Signaling |
The call is not signaled at the overridden station (no display, no alerting tone, no sound). |
Configuration Options
This feature can be configured using Hicom Assistant T.
Configuring the Feature Using Hicom Assistant T
Configure the feature using Hicom Assistant T as follows:
Step |
Action |
---|---|
1. |
Configure silent monitoring |
2. |
22-19-3 => System settings - Monitoring |
Testing the Feature
Check the feature for error-free functioning as follows:
Step |
Action |
---|---|
1. |
Set up a call. |
2. |
An internal station overrides another station. |
Definition
Users can activate do not disturb (DND) on their stations so that no incoming calls are put through.
A user who has activated DND hears a special dial tone after lifting the handset. When the feature is active, the message Do not disturb is also displayed on optiset E telephones with display. On all other optiset E telephones, the station LED indicates a busy state.
The attendant console, night station, or any authorized station can override DND. In this case, the caller first hears a busy signal after dialing the number. The call is then signaled to the station that has activated DND. If the station has activated the ringer cutoff feature, the call is signaled visually only. If the station with do not disturb activated is engaged in a call, the incoming call is signaled as call waiting.
A caller who dials a telephone with DND activated receives a busy signal and is not allowed to camp on.
The Flags screen is one of three screens in the System Status pathway of the Hicom Assistant E Office that provides station-specific (rather than system-specific) status information. You can use the Flags screen to see if a station has activated DND or not.
Operating the Feature
Refer to Do Not Disturb operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000).
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Display Telephones |
![]() |
Non-Display and Analog Telephones |
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
x |
x |
x |
HW requirements |
- |
- |
- |
- |
- |
SW requirements |
Rel. 1.0 or later |
Requirements and Conditions
Subject |
Requirement or Condition |
---|---|
AC, night station |
The AC and night station cannot activate DND. |
Call forwarding |
You cannot specify DND if call forwarding is active on the same telephone. |
Call forwarding |
You cannot activate call forwarding to a telephone with DND. |
Callback |
If a callback is initiated to a station with DND activated, the callback is not executed until DND is deactivated. If the subscriber with DND activated initiates a callback, this will override the DND function. |
Appointment, automatic wake-up system |
If a station has set an appointment and activated DND, an audible signal is sent to the telephone when the appointment comes due. |
DISA |
The feature can be activated by users for their own stations, or can be activated by one user for another (Associated Services). |
Configuration Options
This feature does not have to be explicitly configured.
Testing the Feature
Check the feature for error-free functioning as follows:
Step |
Action |
---|---|
1. |
Activate do not disturb (*97). Do not disturb appears in the display. |
2. |
Call the station with DND activated. You should hear a busy signal. |
Definition
If this feature is activated by an optiset E station with display, incoming calls are signaled with a brief alerting tone and then shown in the display only.
The Flags screen is one of three screens in the System Status pathway of the Hicom Assistant E Office that provides station-specific (rather than system-specific) status information. You can use the Flags screen to see if a station has activated Ringer Cutoff or not.
Operating the Feature
Refer to Do Not Disturb operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000).
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
x |
x |
x |
HW requirements |
- |
- |
- |
- |
- |
SW requirements |
Rel. 1.0 or later |
||||
General requirements |
optiset E with display |
Requirements and Conditions
Subject |
Requirement or Condition |
---|---|
Ringer cutoff |
You can only activate this feature for optiset E telephones with display. |
Appointment, automatic wake-up system |
If a station has activated ringer cutoff and an appointment comes due, it is signaled audibly. |
Configuration Options
This feature does not have to be explicitly configured.
Testing the Feature
Check the feature for error-free functioning as follows:
Step |
Action |
---|---|
1. |
Activate the feature (*98). Ringer cutoff appears in the display. |
2. |
An incoming call is audibly signaled once; then it is displayed on the screen only. |
Definition
Unanswered calls to an optiset E telephone can be automatically stored in a chronological caller list. The time of each call is specified, and the user can dial the entered callers directly.
Users can also manually store incoming and outgoing calls in the caller list.
You can program a system parameter so that the telephone also automatically stores external calls that were answered. Because the parameter is system-wide, this setting applies to all caller lists in the system.
Each new entry can be automatically indicated by an LED. In addition, unanswered entries can be displayed on the screen by pressing a preprogrammed key. The LED is deactivated as soon as the user retrieves the list.
On telephones with a 2-line display, the oldest entry is displayed first.
This feature is valid only for display telephones.
By default, the feature is active for all telephones and stores all incoming internal and incoming external ISDN calls (which have caller ID information from the CO). Any station can be prohibited from using the feature by changing the station default. Also, a system-wide flag can change the Caller List mode to store only external call information instead of internal and external.
The Caller List operates in a first-in-first-out (FIFO) manner. If the List is full, and another call rings in, the oldest call in the list is deleted, and so on.
Operating the Feature
Refer to Caller List operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000).
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Using 2-line display telephone |
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An outgoing number saved by the user, cannot be automatically deleted; the user must manually do so. These outgoing numbers are identifiable by the digit zero in the field for the number of calls; the digit is set to zero. |
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optiset E memory telephone |
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
x |
x |
x |
HW requirements |
UP0/E stn. |
UP0/E stn. |
UP0/E stn. |
UP0/E stn. |
UP0/E stn. |
SW requirements |
Rel. 1.0 or later |
||||
General requirements |
optiset E telephone with display |
||||
Subscriber group |
Maximum of 10 entries |
||||
Lists/entries |
650/10 |
650/10 |
100/10 |
100/10 |
100/10 |
Requirements and Conditions
Subject |
Requirement or Condition |
---|---|
Analog trunk |
Only calls with a station number or a name are recorded (calls on analog trunks are not recorded). |
Power failure |
The entries are deleted in the case of a power failure or a system reset. |
Internal/external calls |
You can store either external calls only or both internal and external calls. |
Repeated calls |
If a subscriber calls repeatedly, only the time of the entry is updated. |
Group |
If you belong to a group, you can access the group's caller list in addition to your own caller list. |
Storing an external answered call |
You can access the "store station number" function manually from the service menu. |
Configuration Options
This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.
Configuring the Feature Using Hicom Assistant T
Configure the feature using Hicom Assistant T as follows:
Step |
Action |
---|---|
1. |
Query caller list: via Program/Service menu or code (#82) |
2. |
Use the dialog keys to store the station numbers |
3. |
Class of service: |
4. |
14-21=> Configure station - Caller list |
5. |
Caller list mode: |
6. |
22-15=> System settings - Caller list mode |
Configuring the Feature Using Hicom Assistant E Office
Configure the feature using Hicom Assistant E Office as follows:
Step |
Action |
---|---|
1. |
Class of service: Options |
2. |
Set up station |
3. |
Stations |
4. |
Parameters => Flags |
5. |
Caller list mode: Options |
6. |
System parameters |
7. |
System flags |
Testing the Feature
Check the feature for error-free functioning as follows:
Step |
Action |
---|---|
1. |
Call a station and hang up the phone. |
2. |
If a Caller list key is programmed, the LED lights up. Otherwise, retrieve the entries from the caller list via the menu or by entering a code (*82). |
Definition
Calls that are signalled acoustically at a station in a call pickup group are simultaneously indicated by an LED (next to the programmed key) and signaled on the displays of the other group members. The call can be picked up by pressing the programmed key or dialing a code. Acoustic pickup signaling (after 3 rings) can also be configured system-wide.
The time from start of ring to acoustic notification of all group members, is not variable. If there are several calls ringing the group, they are picked up in order of arrival.
Calls destined for Call Keys, Trunk Keys or General Call Keys, can be picked up by another user. The LED on these keys will indicate busy after the pick up. Calls directed to MUSAP keys can be picked up, but after pick up, they will show the key as idle.
Operating the Feature
Refer to Call Pickup (Group) operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000).
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Display telephones |
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Non-Display and Analog Telephones |
The following versions of call pickup are also available:
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Targeted Call Pickup Outside of a Pickup Group on page 7-119 |
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
x |
x |
x |
HW requirements |
- |
- |
- |
- |
- |
SW requirements |
Rel. 1.0 or later |
||||
Groups/stations |
32/32 |
32/32 |
8/8 |
8/8 |
8/8 |
Requirements and Conditions
Subject |
Requirement or Condition |
---|---|
Call pickup |
Only voice devices can be selected. A station can belong to only one group. |
Recall Callback |
Recall and callback calls are not signaled to the other group members. |
Do not disturb (DND) |
Stations that have activated DND do not receive call pickup signaling. |
Transfer |
Unscreened transfer calls cannot be picked up within the group. |
Groups |
All group members are authorized to pick up calls. |
Call waiting |
A camped-on call can be picked up. If more than one call is waiting, the first caller is always picked up. |
Configuration Options
This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.
Configuring the Feature Using Hicom Assistant T
Configure the feature using Hicom Assistant T as follows:
Step |
Action |
---|---|
1. |
Program call pickup key *91 => Access key programming. |
2. |
Press the key to be assigned. |
3. |
Assign Pickup - group to the key selected. |
4. |
Exit key programming. |
5. |
Configure call pickup group |
6. |
14-18 => Configure station - Call pickup groups |
Configuring the Feature Using Hicom Assistant E Office
Configure the feature using Hicom Assistant E Office as follows:
Step |
Action |
---|---|
1. |
Configure pickup groups Options |
2. |
Incoming calls |
3. |
Call pickup |
4. |
Program pickup key Options |
5. |
Set up station |
6. |
Key programming |
Testing the Feature
Check the feature for error-free functioning as follows:
Step |
Action |
---|---|
1. |
Call a station in a pickup group. |
2. |
Use the pickup key or enter *57 to pick up the call from another station in this pickup group. |
Definition
Users can also pick up calls for other internal parties who do not belong to the same call pickup group and therefore do not appear on the screen. This increases the likelihood that incoming calls are always answered. To pick up the call, the user must press a programmed call pickup key or enter a code and then dial the selected party's station number.
Display telephone users can program a feature key on their telephone for this feature or as with non-display telephones, request that this feature key be installed via Hicom Assistant E Office.
Calls destined for Call Keys, Trunk Keys or General Call Keys can be picked up by another user. The LED on these keys will indicate busy after the pick up. Calls directed to MUSAP keys can be picked up, but after pick up, the key indicates it is idle.
Operating the Feature
Refer to Picking Up A Specific Call operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000).
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Display Telephones |
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Non-Display and Analog Telephones |
The following versions of call pickup are also available:
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Call Pickup Within Call Pickup Groups on page 7-116 |
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
x |
x |
x |
HW requirements |
- |
- |
- |
- |
- |
SW requirements |
Rel. 1.0 or later |
Requirements and Conditions
Subject |
Requirement or Condition |
---|---|
Call waiting |
A camped-on call can be picked up. If more than one call is waiting, the first caller is always picked up. |
CDRC |
Charges and/or elapsed time incurred as a result of a Picked up call, are assigned to the station which picked up the call. |
Configuration Options
This feature does not have to be explicitly configured.
Configuring the Feature Using Hicom Assistant T
Configure the feature using Hicom Assistant T as follows:
Step |
Action |
---|---|
1. |
Program a call pickup key *91 => Access key programming. |
2. |
Press the key to be assigned. |
3. |
Assign Pickup - directed to the key selected. |
4. |
Exit key programming. |
Configuring the Feature Using Hicom Assistant E Office
Configure the feature using Hicom Assistant E Office as follows:
Step |
Action |
---|---|
1. |
Program pickup key Options |
2. |
Set up station |
3. |
Key programming |
Testing the Feature
Check the feature for error-free functioning as follows:
Step |
Action |
---|---|
1. |
Call a station. |
2. |
Pick up the call using a key or code *59 ... |
Definition
optiset E users have the option of picking up a call that has already been answered by an answering machine by pressing the appropriate DSS key. This releases the connection to the answering machine.
Several optiset E telephones can have the appearance of the Answering machine DSS key, affording each the opportunity to pick up the call.
The purpose of this feature is to allow the answering device to act as a filter for incoming calls. The called party can decide to accept the call or let the device record the caller's message.
optiset E telephone users have the option of picking up a call that was already answered by an answering machine by pressing the appropriate DSS key. This releases the connection to the answering machine. Several optiset E telephones can have the appearance of this DSS key, affording each the opportunity to pick up the call
An incoming call is received at the answering machine. The LED for the DSS key corresponding to the answering machine is lit at the user's telephone. If users want to talk to calling parties directly, they press the DSS key. This connects them to the calling party and disconnects the answering machine.
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
x |
x |
x |
HW requirements |
UP0/E station |
||||
SW requirements |
Rel. 1.0 or later |
||||
General requirements |
optiset E telephone |
Requirements and Conditions
Subject |
Requirement or Condition |
---|---|
Answering machine |
The answering machine port must be configured as an answering machine in system administration. |
Answering machine |
You must program an Answering machine call pickup DSS key on the optiset E telephone for this feature to work. |
Configuration Options
This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.
Configuring the Feature Using Hicom Assistant T
Configure the feature using Hicom Assistant T as follows:
Step |
Action |
---|---|
1. |
Configure port |
2. |
14-11 => Configure station - Station type Answering machine |
3. |
Assign Pickup - directed to the key selected. |
4. |
Exit key programming. |
5. |
Program DSS key *91 => Access key programming. |
6. |
Press the key to be assigned. |
7. |
Assign DSS key to key selected. |
Configuring the Feature Using Hicom Assistant E Office
Configure the feature using Hicom Assistant E Office as follows:
Step |
Action |
---|---|
1. |
Configure port Options |
2. |
Set up station |
3. |
Stations |
4. |
Parameters |
5. |
Type |
6. |
Configure DSS key Options |
7. |
Set up station |
8. |
Program keys |
Testing the Feature
Check the feature for error-free functioning as follows:
Step |
Action |
---|---|
1. |
Call the answering machine. |
2. |
After the answering machine has answered the call, press the programmed DSS key to pick up the call from the answering machine. |
Definition
A Fax/Answering Machine key has an LED to let the user know that a fax waiting message or a call for the answering machine has arrived.
A call directed to an analog port configured as a FAX machine or as an Answering Machine lights an LED at a station to advise the user that the FAX or the Answering Machine has answered an incoming call. The LED is lit steadily.
The user can turn off the LED by pressing the key.
The Hicom Assistant E Office can program a key on the optiset E. The button name in the Key Programming tab is Message for FAX/answ.
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
x |
x |
x |
HW requirements |
UP0/E station |
||||
SW requirements |
Rel. 1.0 or later |
||||
General requirements |
optiset E telephone (standard, advance plus/comfort, advance conference/conference, or memory) |
Requirements and Conditions
Subject |
Requirement or Condition |
---|---|
Program key |
You must also enter the station number when programming the key. |
Analog port |
The analog port must be configured as a fax machine or answering machine. |
Info key |
The LED goes out when you press the key. |
Configuration Options
This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.
Configuring the Feature Using Hicom Assistant T
Configure the feature using Hicom Assistant T as follows:
Step |
Action |
---|---|
1. |
Configure key *91 => Access key programming. |
2. |
Press the key to be assigned. |
3. |
Assign Fax/Answering Machine to the key selected. |
4. |
Enter the station number of the fax/answering machine. |
Configuring the Feature Using Hicom Assistant E Office
Configure the feature using Hicom Assistant E Office as follows:
Step |
Action |
---|---|
1. |
Configure key Options |
2. |
Set up station |
3. |
Program keys |
Testing the Feature
Check the feature for error-free functioning as follows:
Step |
Action |
---|---|
1. |
Program the key. |
2. |
Place a call to the appropriate extension. |
3. |
The programmed key will light up when the call is answered. |
Definition
While an incoming call is being signaled at a station, the called party can set up an outgoing connection without answering the incoming call.
The waiting call is then signaled as a camped-on call.
Operation
As an incoming call is presented, the user presses a Call key or Trunk access key and places an external call. The feature can be used on a Basic telephone, if you change the default keys.
The calling party does not notice a change in signalling if Call Waiting is set for ringing on Call Waiting.
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
x |
x |
x |
HW requirements |
UP0/E station |
||||
SW requirements |
Rel. 1.0 or later |
||||
General requirements |
optiset E telephone with display |
Requirements and Conditions
Subject |
Requirement or Condition |
---|---|
Deferring the call |
You must have trunk keys or at least two call keys programmed on the telephone. |
Deferring the call |
An key for the feature must be available. |
Configuration Options
This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.
Configuring the Feature Using Hicom Assistant T
Configure the feature using Hicom Assistant T as follows:
Step |
Action |
---|---|
1. |
Configure key *91 => Access key programming. |
2. |
Press the key to be assigned. |
3. |
Assign the Call key or Trunk key service to the key selected. |
Configuring the Feature Using Hicom Assistant E Office
Configure the feature using Hicom Assistant E Office as follows:
Step |
Action |
---|---|
1. |
Configure key Options |
2. |
Set up station => Key programming |
3. |
Program keys |
Testing the Feature
Check the feature for error-free functioning as follows:
Step |
Action |
---|---|
1. |
Call an internal station that has the keys programmed. |
2. |
Press an available trunk or call key on this telephone to set up an outgoing connection. |
Definition
Hicom 150 E Office automatically assigns the following:
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Internal station numbers (depending on the configuration) |
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Internal group numbers (depending on the model) |
Station number assignment does not need to be explicitly configured. This feature allows users to modify the preset internal station numbers using Hicom Assistant T.
You can use the menu option Search for number to locate individual station numbers. After you enter an internal station number, its logical port is displayed in the format SSPP (SS = slot, PP = port).
Model-Specific Data
Subject |
Pro |
Com |
Point |
One (not for U.S.) |
Start (not for U.S.) |
---|---|---|---|---|---|
Feature available in |
x |
x |
x |
x |
x |
SW requirements |
Rel. 1.0 or later |
||||
Max. number of internal station numbers |
In accordance with the HW configuration |
||||
Max. number of internal group numbers |
150 |
150 |
150 |
20 |
20 |
Requirements and Conditions
Subject |
Requirement or Condition |
---|---|
Station number configuration |
An internal station or group number must always be unique in the system and must not conflict with other station numbers in the numbering plan. |
Configuration Options
This feature can be configured using Hicom Assistant T.
Configuring the Feature Using Hicom Assistant T
Configure the feature using Hicom Assistant T as follows:
Step |
Action |
---|---|
1. |
Change internal station number |
2. |
16-10-1-1 => Incoming calls - Internal numbers - Station - Change number |
3. |
16-10-1-2 => Incoming calls - Internal numbers - Station - Search for number |
4. |
16-10-2 => Incoming calls - Internal numbers - Change group number |
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Hicom 150 H V1.0 - Hicom 150 E Office Rel.2.0-3.0 Service Manual | Siemens Part No.: P31003-M1550-X403-3-7620 | Conversion Date: 2000-08-24 |
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Contact: E-Doku-Team | © Siemens AG 2001 |