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7.10 Features for Internal Traffic

7.10.1 Internal Traffic

Definition

Internal traffic refers to connections between two internal stations. If the system is equipped with Prime Line on, users can set up an internal call on optiset E telephones by using the extension key.

If Prime Line on is not configured, users can set up an internal call by dialing the internal station number.

The Prime Line feature is a system-wide feature that allows users to dial directly to external destinations without the use of Trunk or Trunk group keys. The external access code is automatically dialed by the system. Only one outgoing Trunk group is possible with this arrangement. To dial internal stations, the user must first press the Internal key and dial the station number.
 
Without Prime Line, outside connections require a Trunk, Trunk group key, or an access code.  

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
SW requirements 
Rel. 1.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
Extension key 
LED signaling is not assigned to the extension key. 
Prime Line on (automatic line seizure) 
Prime Line is a system-wide feature that allows users to dial directly to external destinations without the use of call or trunk keys. The requisite trunk or trunk group code is automatically dialed by the system. However, only one trunk group is possible with this arrangement.
As of Release 2.2 SMR-H (for World excluding U.S.) and Release 1.0 SMR-R (for U.S. only), you can also set up several trunk groups when Prime Line is active.
If Prime Line is deactivated, you must press a trunk or call key or dial a trunk or trunk group code to set up an external connection. 

Configuration Options

This feature does not need to be explicitly configured; however, Prime Line can be configured using Hicom Assistant T and Hicom Assistant E Office.

Programming Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure Prime Line on 
*9531994 
2.  
17-11 => Networking - Prime Line, On, off 

Programming Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Configure Prime Line on 
Options 
2.  
System Parameters 
3.  
Flags/CMI -> Simplified Dialing 

7.10.2 Direct Station Selection (DSS)/Repertory Dial Key

Definition

The programmable function keys on optiset E telephones (or key modules) can be configured as direct station select (DSS) keys. In this case, users program the keys with the number of an internal station or station group. Pressing the DSS key calls the destination station (direct station selection). The associated LED indicates the call status of the station (ringing, busy, free).

The DSS key is also used as a means to quickly transfer an incoming call to another station. The user, during a conversation with an external party, can press a DSS key; this places the current call on Consultation Hold. The user can then transfer the call screened or unscreened to the DSS destination. If the destination does not answer, a recall is effected and the user can retrieve the call by pressing the DSS key once again.

A DSS appearance can appear on multiple stations. A station cannot have a DSS key with its station on the telephone.

The Hicom 150 E Office has programmable Repertory Dial (Repdial) keys. Repdial keys store destination numbers. Feature access codes cannot be stored under a Repdial key. External destinations up to 25 digits, including the trunk, trunk group, and LCR access code, can be stored under a Repdial key as well as internal Call Group numbers. When operating the repdial key, the LED is not functional.

Programming of RepDial destinations and DSS keys must be done via Hicom Assistant E Office in the case of non-display telephones. DSS keys can also be programmed by the user on a display telephone.

Model-Specific Data for Optiset E Key Module
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
optiset E advance plus/comfort, advance conference/conference, memory 
SW requirements 
Rel. 1.0 or later 
Max. number of key modules per telephone 
Max. number of key modules per system 
100 
100 
30 
30 
30 
Max. number of programmable keys per key module 
16 
16 
16 
16 
16 
Number of key modules per cabinet 
50 

Model-Specific Data for optiset E Busy Lamp Field (BLF)
Subject 
Pro 
Com 
Point 
One  
Start  
Feature available in 
x 
x 
HW requirements 
optiset E advance plus/comfort, advance conference/conference, memory 
SW requirements 
Rel. 2.0 or later 
Max. number of Hicom Attendant BLFs per telephone 
Max. number of Hicom Attendant BLFs per system 
12 
Max. number of programmable keys per Hicom Attendant BLF 
90 
90 
Number of optiset E telephones with Hicom Attendant BLFs 

Requirements and Conditions
Subject 
Requirement or Condition 
DSS 
This feature functions on optiset E telephones only. 
Pick up 
A call can be picked up by pressing the DSS key for that station. 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure DSS key  
*91 Access key programming 
2.  
Press the key to be assigned. 
3.  
Assign Station number to the key selected. 
4.  
Press the extension key (if simplified dialing is enabled). 
5.  
Enter station number. 
6.  
Confirm entry. 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Configure DSS key 
Options 
2.  
Set up station 
3.  
Key programming 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Press the DSS key. The programmed extension rings. 

7.10.3 Names

Definition

Users can assign names to each station, to each station group, and to each trunk group. These names are displayed for internal calls (including calls via CorNet-N). If an incoming call does not contain station number information (analog trunk), the trunk group name is displayed. If the incoming call contains station number information (ISDN), this information is displayed. Refer to Section 7.5.7, Translate Station Numbers to Names for System Speed Dialing, on page 7-163 for more information.

A memory telephone is required as Hicom Assistant T to enter characters of the alphabet. Characters which can be used: all letters found on the memory telephone keyboard, digits 0-9, * , #.

If no name has been assigned to an internal station, the number is displayed instead.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
SW requirements 
Rel. 1.0 or later 
Maximum number of letters in station and group names 
16 
16 
16 
16 
16 
Maximum number of letters in trunk group names 
10 
10 
10 
10 
10 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure station names 
2.  
14-12 => Configure station - Station name 
3.  
Select the relevant station. 
4.  
Enter name. 
5.  
Configure group names 
6.  
16-15-3 => Incoming calls - Hunt/group call - Group name 
7.  
Select the relevant group. 
8.  
Enter name. 
9.  
Configure trunk groups 
10.  
17-15 => Networking - Trunk group names 
11.  
Select the relevant trunk group. 
12.  
Enter name. 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Configure station names  
Options 
2.  
Set up station 
3.  
Station 
4.  
Change name for relevant station. 
5.  
Configure group names 
Options 
6.  
Incoming calls 
7.  
Hunt group 
8.  
Enter name for the relevant group. 
9.  
Configure trunk groups 
Options 
10.  
Lines/networking 
11.  
Trunk groups 
12.  
Enter name for the relevant trunk group. 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Configure a station name. 
2.  
Call the station from another internal telephone with display. 
3.  
The calling party name appears on the display. 

7.10.4 Automatic Callback When Free or Busy

Definition

Users can activate an automatic callback to a free or busy internal station. When the callback destination finishes its call (when busy) or initiates an outgoing call, the system calls back. First, the system calls the user who initiated the call. After that user answers, the system calls back the station the initiating user wishes to speak with. For more information on external callbacks, refer to Section 7.13.11 on page 7-397.

A telephone can initiate up to two Callback requests and be the destination for up to two requests. Further requests beyond these limits are rejected.

Callback requests are deleted when:

the call is completed
the initiator cancels the request
the system deletes daily at 11:57 p.m. all callbacks that were initiated towards other CorNet-N nodes

Callback requests can be set on internal stations and groups, but not to groups located in other CorNet-N nodes.

Callback Requests Set on a Group

A request set on a hunt group is set on the first member of the group.
A request set on a Group Call is set on the first member of the group.

Operating the Feature

Refer to Callback (automatic) operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000).

Display Telephones
The called station does not answer or is busy. The user selects the prompt Callback?. The called station stops ringing, and the display confirms the request with Will call back.
The next time the called party uses the telephone, the system calls the initiator back with a special three-ring call. The display informs the initiator Callback: name of party. The initiator then goes off hook, and the called party rings again.
If the called party answers, the Callback request is deleted. If not, the Callback request remains active and a Callback is initiated the next time the called party uses the telephone.
Deleting Callback requests: From an idle state, the initiator dials the default access code #58, or presses Program/Service, scrolls to More Features and scrolls to and selects #58=View callbacks?. The initiator can then select either of the two messages Sent and Delete.
Non-Display Telephone
The called station does not answer or is busy. The initiator presses the Consultation key (or performs a switch hook flash in the case of an analog telephone) and dials the default access code *58. Confirmation tone (three short bursts of tone) is heard.
The next time the called party uses the telephone, the system calls the initiator back with a special three-ring call. The initiator then goes off hook, and the called party rings.
If the called party answers, the Callback request is deleted. If not, the Callback request remains active and a Callback is initiated the next time the called party uses the telephone.
Deleting Callback requests: From an idle state, the initiator dials the default access code #58. Because requests may be active for many hours and there is no way to display to the user to whom the requests were made, the system deletes all callbacks invoked from the station.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
SW requirements 
Rel. 2.2 or later 
Callbacks per station 
Callbacks per station 
Release 2.2 or later 
65 
65 
65 
65 
65 

Requirements and Conditions
Subject 
Requirement or Condition 
Callback 
The callback is not deleted until the call is completed or the initiating station deletes the callback. 
Callback 
Every night at 11:57 p.m., all callbacks that are not within the system (CorNet) are deleted. 
Callback 
A callback can be set to an internal group (not DSS1, CorNet-N, or QSIG [not for U.S.). The callback is stored with the first station in the group. 

Configuration Options

This feature does not have to be explicitly configured.

7.10.5 Entrance Telephone/Door Opener

Definition

With this feature, the system signals a defined user (entrance telephone ring destination) when the doorbell function activates. Lifting the handset connects the user at the entrance telephone with the user at the ring destination. The ring destination user can then activate the door opener from the ring destination if desired.

In addition, users can activate the door opener from the entrance telephone by entering a 5-digit PIN using a hand-held DTMF transmitter. Users can also set up a voice connection to the entrance telephone.

The following settings can be implemented:

Opener: In this configuration, the door opener is set up via an analog interface; the entrance telephone must be connected via an adapter.
DTMF: This setting specifies whether the door opener is activated by a DTMF transmitter.
Call forwarding: This specifies determines whether the call from the entrance telephone is forwarded to an external call forwarding destination.

Operating the Feature

Refer to Door Opener operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000).

Going off hook at the door telephone sets up a call to the reception station. The reception telephone rings with repeated three short ring bursts and the display shows the name programmed for the door. If there is no answer, the Call Management rules are followed.

To answer, the reception goes off hook and is connected to the door telephone. To release the door latch, the reception selects the prompt Open Door?. The door latch is activated for the time determined in the database (default is 255 x 100ms or 2.55 seconds) and the call is dropped.

Alternatively, to release the door latch without a call from the entrance telephone: the reception dials the default access code *61 or presses the Program/Service key and scrolls to and selects the prompt *61=Open Door?, then dials the station number assigned to the entrance telephone. One burst of ring is sent to the entrance telephone and the latch is released. Any telephone is allowed to release the door latch.

Allowing an Outside User to Open the Door

Only authorized telephones can enable this function by dialing the default access code *89 or pressing the Program/Service key and scrolling to and selecting the prompt *89=Door Opener on?, followed by the entrance telephone's station number and the authorization PIN (Default is 00000). The user must then choose one of two modes of operation: enable without ring or enable with ring. That is, if the external user uses the door opener feature, the reception telephone will either be advised or not by a ring. The reception can further change the default password 00000. Authorization is determined in the database and provided to any telephone. A non-display telephone must follow the sequence exactly; confirmation tone is heard at each step.

To disable the external access capability, the authorized telephone dials the default access code #89.

With this feature enabled, the outside user can open the door without assistance from an internal station. Going off-hook will alert the reception telephone with repeated three ring bursts (if programmed as With ring). The outside user dials the PIN number. The door latch is released and the reception telephone stops ringing.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
Entrance telephone or ET/A or ET w/amplifier 
SW requirements 
Rel. 1.0 or later 
Max. no. of entrance telephones 
4  
4  
4  

Requirements and Conditions
Subject 
Requirement or Condition 
Entrance telephone ring destination 
If a call is already indicating camp-on at the entrance telephone ring destination, an intercept is performed. If the intercept station is also busy, the system searches all optiset E telephones. 
Night answer 
Night answer is not taken into account in the signaling. 
OfficeOne
(not for U.S.) 
Door busy and messenger call are possible using the optiset E control adapter. 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Before setting up an entrance telephone, you should first delete all features for this station. 
2.  
24-1 => Entrance phone - Entrance phone 
3.  
24-2 => Entrance phone - Destination 
4.  
24-3 => Entrance phone - Door opener 
5.  
24-4 => Entrance phone - Call FWD, external 
6.  
24-6 => Entrance phone - Door opener, DTMF 
7.  
Select station to be allowed to open the door. 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Before configuring an entrance telephone, you should first delete all features for this station.  
2.  
Configure entrance telephone/door opener 
Options 
3.  
Set up station 
4.  
Ext. connection 
5.  
Door relay 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Press the doorbell. 
2.  
The entrance telephone ring destination sets up a voice connection to the entrance telephone. 
3.  
You can activate the door opener from the ring destination if configured. 

7.10.6 Speaker Call/Handsfree Answerback/Internal Paging (OptiPage)

Definition

A speaker call allows an internal connection to be set up without the called user lifting the handset; the speaker on the called user’s telephone is activated. Handsfree answerback without lifting the handset can be done via phones with a microphone. Through lifting the handset, the call becomes a normal two-party call.

Speaker calls permit announcements to groups (paging zones) of up to 20 stations. This feature is also called internal paging. In this case, group members have no handsfree answerback option. If a member of a paging group goes off hook during a page, the call then becomes a normal two-party call. Group members can only include optiset E telephones.

Speaker calls and internal paging are possible with internal optiset E telephones with speakers. They are activated by means of a key or a code. For each extension, it is possible to configure whether the user can receive a speaker call.

Speaker Call

To place a Speaker Call to a station, the user dials the default access code *80 or can press the Program/Service key, scroll to and select the prompt *80=Speaker Call?, then enter the destination number, hears confirmation tone and announces the call. Non-display and analog telephones use the access code followed by the station number.

At the receiving end, the user hears a short burst of ring, followed by the introduction from the calling party. The Mic. Mute key LED is lit to advise the called party that the caller cannot hear. The called party can go off-hook to answer the call or, if the telephone has a microphone, press the Mute button to reactivate the microphone.

The caller can invoke this feature by using a key programmed on the telephone. The LED is lit for the duration of the Speaker call.

Handsfree Answerback

The operation is similar to the above, except that the called party can allow Speaker calls to be immediately connected without having to enable the microphone.

To enable the Handsfree Answerback function, the user dials the default access code *96 or presses the Program/Service key and scrolls to and selects the prompt *96=HF answerback On?.

To disable the feature (the feature Speaker Call remains active), the user dials the default access code #96.

Internal Paging

The operation is similar to the feature Speaker Call except that the caller dials *80 followed by a Call Group number. After the hearing the tone, the user can make an announcement.

Stations in a group which are busy or in DND, do not receive the internal paging. Calls placed to a group while an internal page is in progress, hear only busy, and only camp on to after the paging has been terminated. Calls placed to a telephone which has been called via Speaker Call, only hear busy and are not allowed to camp on to until the Mic. Mute function has been disabled.

Internal Paging and Speaker calls are forwarded if the destination or member of the paging group is forwarded.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
optiset E telephone with speaker 
SW requirements 
Rel. 1.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
Handsfree answerback 
When you dial *96, the microphone is automatically activated for each speaker call. You can deactivate this function by dialing #96. 
Do not disturb (DND) 
You cannot use this feature with stations that have activated DND. 
Toggle, consultation hold, transfer 
You cannot use toggle, consultation hold, or transfer with this feature. 

Configuration Options

This feature does not have to be explicitly configured.

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Dial an optiset E telephone with a speaker or a speaker group (*80 or a speaker phone key + internal destination station number). 
2.  
The destination station receives an alerting tone and the speaker is activated. 

7.10.7 Transfer from Announcement

This feature lets you make announcements to groups (paging zones). It is also known as internal paging. Members of the group can answer the call handsfree.

The procedure is as follows:

A user answers an external call.
The user places a consultation call and begins the group announcement.
The system sets up a two-party call when another party lifts the handset or turns on the speaker, and the party who answered the call hangs up. The remaining group members are removed from the call.

Speaker calls and internal paging are available on internal optiset E telephones with speakers. You can use a key or code to activate the feature, and you can program the speaker call capability separately for each extension.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
optiset E telephone with speaker 
SW requirements 
Rel. 2.2 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
Handsfree answerback 
When you dial *96, the microphone is automatically activated for each speaker call. You can deactivate this function by dialing #96. 
Do not disturb 
You cannot use this feature with stations that have activated DND. However, an authorized caller can override do not disturb, in which case a busy signal sounds for five seconds. The user then receives a call (not a speaker call). 
Toggle, consultation hold, transfer 
The toggle, consultation hold, and transfer features are not available. 

Configuration Options

This feature does not have to be explicitly configured.

Testing the Feature

Check the feature for proper functioning as follows:
Step 
Action 
1.  
Dial a station by entering code *80 or pressing a speaker phone key and entering the internal destination number (the destination must be an optiset E telephone with speaker or a speaker group). 
2.  
The destination user hears an alerting tone and the speaker is activated. 

7.10.8 Radio Paging Equipment (PSE) (Not for U.S.)

Definition

Radio paging equipment can be used to transmit type-dependent voice announcements or alphanumeric data (test messages) to users with portable radio receivers. Users being sought can use a procedure to answer this call from any telephone.

Radio paging equipment (PSE) can be connected via analog interfaces, analog trunk circuits, or a special module (TMOM for enhanced radio paging equipment in OfficePro only). There are two types of PSE:

Simple radio paging equipment
Enhanced radio paging equipment (OfficePro only with TMOM)

7.10.8.1 Simple Radio Paging Equipment/Simple PSE (Not for U.S.)

Definition

Simple PSE allows users to transmit voice announcements and numeric data to the PSE user. One of the two types of message informs PSE stations of waiting calls. Users being sought can use a procedure to answer the call from any telephone.

Radio paging equipment can be the destination for call forwarding or group ringing; it can also be a member of a group.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
Start  
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
Analog ports 
Analog ports 
Analog ports 
Analog ports 
Analog ports 
SW requirements 
Rel. 1.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
Simple radio paging equipment 
Does not support expanded call processing characteristics such as those available with enhanced radio paging equipment. 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure radio paging equipment 
2.  
32-1 => Radio paging equip - Radio paging port 
3.  
32-2 => Radio paging equip - Radio paging type 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Configure radio paging equipment 
Options 
2.  
Connections 
3.  
External connections 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Configure radio paging equipment. 
2.  
Select the procedure for a PSE search. 
3.  
The sought user is paged. 

7.10.8.2 Radio Paging Equipment via ESPA/Enhanced Radio Paging Equipment (Not for U.S.)

Definition

Enhanced radio paging equipment also includes certain communications server functions. It offers the following options:

Transmission of alphanumeric data
Automatic connection setup to the paging subscriber after answering
Automatic transmission of paging subscriber's number
Storage of up to 15 paging and answer requests
Radio paging for internal and external calls
Waiting for callback answer with handset on or off hook
Selectable displays and ring and paging procedures (selected when entering the paging request)

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
Start  
Feature available in 
x 
HW requirements 
TMOM 
SW requirements 
Rel. 1.0
or later 

Dependencies/Limitations
Subject 
Dependency/Limitation 
Voice call 
Voice calls are not possible.  

Configuration options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure radio paging equipment  
2.  
32-1 => Page - Radio paging port 
3.  
32-2 => Page - Radio paging type 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Configure PSE 
Options 
2.  
Trunk modules 
3.  
Ext. connection 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Configure radio paging equipment 
2.  
Select procedure for paging radio paging equipment. 
3.  
The sought user is paged. 

7.10.9 Message Texts/Mailboxes/Message Waiting

Definition

Sending a message
Internal extensions can select a text message from an internal system message list and send the message to any internal optiset E station with display. Users can transmit these messages in the idle, ringing, or busy state, or during a call. (During a call, the station number information is omitted.) A station that can be reached via a CorNet-N tie trunk is also considered to be an internal station. The initiating party can also be an analog voice mail system or central voice mail server in the CorNet-N network. A separate, fixed text is available for messages from these devices.
Receiving a message
The system indicates the presence of a message depending on the type of telephone:
On optiset E telephones with display, a waiting message is signaled via the display and a Mailbox key, if programmed. An audible signal also sounds, like on analog telephones.
On optiset E telephones without display, a message is signaled by the Mailbox key. An audible signal also sounds, like on analog telephones.
(Not for U.S.) On special analog telephones with a mailbox LED (special board), a waiting message is signaled via the LED (not a key). These extensions must be configured accordingly. An audible signal also sounds, like on analog telephones. To signal messages with the mailbox LED, set the PSUI ring voltage (OfficePro) to 75 V.
On analog telephones, a waiting message is signaled by a special dial tone (OfficeCom, OfficePoint, and OfficeOne [not for U.S.]) or by the announcement "Message waiting" (OfficePro).
On mobile telephones, a waiting message is signaled by an advisory ring and the mailbox symbol appearing on the screen.
Callback
On telephones with display, a caller can retrieve information such as the sender's name and number, text message, date, and time using a dialog menu. The user can then call back the sender of the message without entering a station number. To activate callback on analog telephones, users must use a procedure code; on optiset E telephones without a display, users can press a Mailbox key.
Deleting a message
The sender and receiver can use a dialog menu or a procedure code to delete the message. Otherwise, the message is deleted only if it results in a call to the station.
Central voice mail server
A station in a satellite communications server can program use call forwarding or call forwarding-no answer to send its calls to the central voice mail server. Calls received are then indicated at the station via message waiting. External station numbers cannot be programmed in the call management lists. For this reason, a pseudo port should be configured as a PhoneMail® port for call forwarding to the external voice mail server.
The default text messages are:
0 = Please callback
1 = Someone is waiting
2 = Appointment
3 = Urgent call
4 = Do not Disturb
5 = Fax waiting
6 = Dictation please
7 = Please come see me
8 = Please make copies
9 = Ready to depart

This feature can be activated/deactivated via a DISA connection, by its own station user.

Operating the Feature

Refer to Sending Information Text operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000).

Display telephones
A memory telephone can compose a personal message with a maximum number of 24 characters. The message is not stored for future use.
The user can also send a text message while calling an internal station by following the above Program/Service procedure.
A voice messaging system can also leave a message at a station. If the user has programmed a button, the LED will be lit (optiset E telephones only).

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
SW requirements 
Rel. 1.0 or later 
Maximum number of simultaneous texts 
100 
100 
30 
30 
30 
Maximum number of characters in text 
24 
24 
24 
24 
24 
No. of message texts 
10 
10 
10 
10 
10 
Max. no. of messages on optiset E telephone with display 
Max. no. of messages on mobile telephones 
Max. no. of messages on optiset E telephone without display or analog telephone. 
1
+ voice mail message 
1
+ voice mail message 
1
+ voice mail message 
1
+ voice mail message 
1
+ voice mail message 

Requirements and Conditions
Subject 
Requirement or Condition 
Message texts 
The texts are automatically deleted when a call is set up between the two stations. 
Message texts 
Telephones with alphanumeric keyboards can also be used to enter individualized texts that are not stored. 
Voice mail 
A separate text is available for voice mail. The maximum number of texts is not affected by the system. 
Special dial tone/
announcement 
With OfficePro, an announcement is issued instead of a special dial tone. 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Change message texts 
2.  
19-11 => Displays - Text messages 
3.  
Select desired text. 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Change message texts  
Options 
2.  
System parameters 
3.  
Texts 
4.  
Info texts 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Enter *68 or press the Send Message key. 
2.  
Enter the internal station number of the destination. 
3.  
Select the desired text (0-9), or enter a text with if using an optiset E memory telephone). 
4.  
The transmitted text appears on the display of the destination station. 
5.  
Enter the code (#68-0) or press the key to delete the message. 

7.10.10 Advisory Messages

Definition

optiset E telephones with display can activate an advisory message that has been configured in the system. When a user calls a station that has activated this type of message, the advisory message appears on the caller's display.

Messages can contain variable parameters. The user enters the parameters (such as the time) when activating the feature. Users can use the numeric keypad on the telephone to enter additional characters.

With an optiset E memory telephone, users can enter and send, but not store, an additional, individualized message.

The message is also displayed at the initiator's telephone so that co-workers are also advised. 10 default system-wide advisory messages are provided. These can be changed via administration, using Hicom Assistant T, Hicom Assistant C, and Hicom Assistant E Office.

This feature can be activated/deactivated via a DISA connection, by its own station user or for another user with the aid of the feature Associated Services.

The Flags screen is one of three screens in the System Status pathway of Hicom Assistant E Office that provides station-specific (rather than system-specific) status information. You can use the Flags screen to see if a station has activated an Advisory Message or not.

Operating the Feature

From an idle state, the user dials the default access code *69 or presses the Program/Service key, scrolls and selects the prompt *69=Advisory msg on?. The user then scrolls to and selects the appropriate message.

A memory telephone can compose a personal message with a maximum number of 24 characters. The message is not stored for future use.

The user can delete the advisory message by dialing the default access code #69 or via the Program/Service procedure.

A key can be programmed if the feature is to be used frequently.

The default advisory messages are:

0 = Will return at:
1 = On vacation until:
2 = I am out until:
3 = Put all day
4 = Out to lunch
5 = Not available
6 = Home phone:
7 = Contact:
8 = Avail at:
9 = Am in room:

Digits can be added to all messages ending with a colon.

The user can prevent someone from changing the message by locking the telephone. Refer to Section 7.4.2, Individual Telephone Lock (Changeover).

Refer to Reply Text operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000).

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
optiset E telephone with display 
SW requirements 
Rel. 1.0 or later 
Number of advisory messages in system 
10 
10 
10 
10 
10 
Max. no of characters in advisory message  
24  
24  
24  
24  
24  

Requirements and Conditions
Subject 
Requirement or Condition 
Call forwarding 
With call forwarding, the telephone displays the advisory message of the called station. 

Configuration Options

This feature does not have to be explicitly configured.

Configuring the Feature Using Hicom Assistant T

Users can change the advisory messages using Hicom Assistant T and an optiset E memory telephone):
Step 
Action 
1.  
Change advisory messages 
2.  
19-12 => Displays - Advisory messages 
3.  
Select the desired text. 

Configuring the Feature Using Hicom Assistant E Office

Users can change the advisory messages using Hicom Assistant E Office:
Step 
Action 
1.  
Change advisory messages 
Options 
2.  
System parameters 
3.  
Texts 
4.  
Advisory message 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Use code *69 or a configured function key on an optiset E telephone with display to activate an advisory message. 
2.  
Call the station from another optiset E telephone with display. 
3.  
The activated message appears in the display. 

7.10.11 Internal Directory

Definition

On all optiset E telephones with display, users can view a directory of all internal stations with their names and numbers. In addition, users can view entries from the system speed-dialing facility (name, destination station number), to search for and call the desired station. The name of the desired station is entered directly using the GSM procedure.

After selecting the Directory option from the menu, you can enter the name of the party you want to reach directly with the GSM procedure. To do this, press the key containing the letter you wish to access. Press the key once to access the first letter, twice to access the second letter, and three times to access the third letter (the one farthest to the right).

You can also program a key to provide access to the feature, or you can select either Internal stations? or System speed dial. Then you scroll through each name by selecting Next? or scroll to and select the first letter of the wanted name. Selecting a name automatically dials the destination.

Users of memory telephones use the keys on the keyboard:

Dial and Enter (Return) key: dials the number beside the cursor.
Card key: Retrieves entries from the highlighted name.
End key: Closes the telephone directory.
Up and Down keys: moves the cursor up or down.

As of Release 3.0, Hicom Assistant E Office allows you to define whether a station number will appear in the directory for each station individually.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
optiset E telephone with display 
SW requirements 
Rel. 1.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
Electronic directory 
After selecting the Directory menu command, users can enter the name of the desired station directly using the GSM procedure.
To do this, press the key displaying the required letter. If the letter is in the first position, press the key once. If it is in the second position, press the key twice. If the letter is in the third position (that is, the farthest to the right), press the key three times.
All the letters in the name can be entered consecutively, using this procedure. Of course, scrolling through the dialog keys is also possible. 
Electronic notebook (ENB) 
If you activate the telephone's local ENB, you cannot use the internal directory feature. 
System speed dialing 
If system speed dialing is selected, names are displayed only if the telephone directory is activated. 
Directory 
On telephones with a two-line display, groups are formed for the search. In the case of optiset E telephones with ENB, the keyboard can be used for a search. 

Configuration Options

This feature can be configured using Hicom Assistant T or Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant T

Configure the feature using Hicom Assistant T as follows:
Step 
Action 
1.  
Configure directory 
2.  
22-12 => System settings - Directory 

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Configure directory 
Options 
2.  
System parameters 
3.  
System flags 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
On an optiset E telephone with display, lift the handset. Directory? appears on the display. 
2.  
Confirm your selection. 

7.10.12 Room Monitor

Definition

The room monitor feature can be used to monitor a room. All telephone types can be used for this purpose. Only internal stations can use room monitoring.

When a user monitors a room, the room monitor telephone receives no call signaling, and the call is immediately through-connected.

A system-wide flag must be set via Hicom Assistant E Office only.

To monitor a room, monitored telephones without a microphone must have the handset off-hook.

If an optiset E telephone calls a station activated as a room monitor, in the standard configuration the microphone on the calling optiset E telephone is deactivated.

If a call is received by a monitoring station, camp on tone is heard at the monitoring station, but not at the monitored station. The user must disconnect from the monitored station call connection to answer the incoming call. The user can once again call the monitored station at a later time. The feature is still active at the monitored station until it goes on-hook.

The Flags screen is one of three screens in the System Status pathway of Hicom Assistant E Office that provides station-specific (rather than system-specific) status information. You can use the Flags screen to see if a station has activated Room Monitor or not.

Operating the Feature

Refer to Babyphone operating instructions for information on operating this feature (available as electronic documentation for optiset E telephones). For a list of additional Hicom 150 E Office documentation, refer to Table 1-1, List of Available Documentation for Hicom 150 E Office (status May 30, 2000).

Monitored system
Going off-hook, dial the default access code *88 or press the Program/Service key and scroll to and select the prompt *88=Room monitor?. Leave the telephone off-hook or in speakerphone mode. The Speaker key remains lit but the speaker is deactivated. Normal incoming calls do not ring the telephone.
A feature can be programmed on the monitored station if this feature is to be used frequently.
Monitoring Station
Dial the monitored station's number; connection is established without ring or tone.
The call is dropped when the monitoring station goes on hook, but the monitored station can be called from another telephone. The monitoring station can receive and process calls in the normal manner providing a separate trunk key is used for external calls. Call waiting tone is applied, but not signaled on the monitored station.
The feature is deactivated when the monitoring station goes on hook.

Model-Specific Data
Subject 
Pro 
Com 
Point 
One  
(not for U.S.) 
Start  
(not for U.S.) 
Feature available in 
x 
x 
x 
x 
x 
HW requirements 
SW requirements 
Rel. 1.0 or later 

Requirements and Conditions
Subject 
Requirement or Condition 
Room monitor 
To monitor a room, telephones without a microphone must have the handset off-hook (exception: optiset E telephones with speakerphone function). 
Hunt group 
If the room monitor station is in a hunt group, the station is not taken into account for incoming calls to the hunt group. 
Analog trunks 
If you connect an external station by consultation hold to a station that has activated room monitoring, the external trunk must have a backward release criterion. 
Room monitor 
If an optiset E telephone calls a station activated as a room monitor, the speakerphone function on the calling telephone is deactivated in the standard configuration. 

Configuration Options

This feature can be configured using Hicom Assistant E Office.

Configuring the Feature Using Hicom Assistant E Office

Configure the feature using Hicom Assistant E Office as follows:
Step 
Action 
1.  
Configure room monitor 
Options  
2.  
System parameters 
3.  
Flag/CMI 
4.  
Activate room monitor 

Testing the Feature

Check the feature for error-free functioning as follows:
Step 
Action 
1.  
Lift the handset (on telephones without a microphone). 
2.  
Activate the room monitor feature by dialing *88 or pressing the Room Monitor key. 
3.  
Call this extension from another internal station. The call is immediately through-connected. All sounds in the room are transmitted. 

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